Parkway Honda

We visited Prime Honda thru a work car buying service. We visited Prime Honda thru a work car buying service. Salesman Steve Roach was assigned to us. He was pleasent, informative, entertaining and very l We visited Prime Honda thru a work car buying service. Salesman Steve Roach was assigned to us. He was pleasent, informative, entertaining and very low pressure. He seemed very honest and freindly. We test drove a vehicle and looked at several others during our over 4 hour visit. The sales manager offered us a very attactive deal on a loaded Ridgeline unfortunately it was still out of our budget. He was willing to throw in an option I wanted on the RTL model to a brand new RT model. I felt he went the "extra mile" to make a deal. I got my vehicle below dealer invoice and was very happy with my experience at Prime. We had to wait a bit to meet the Finacial/Business Manager, or what ever they are called, as they were fairly busy. I think he was absent the day manners and customer service were taught. We had just spent over 22k in his dealership and he treated us like crap. He gave his pitch for extended warrenties and when we refused it he got bitter. We had a question about the interest rate and his response was that he basiclly waved the offer sheet in our faces and said "you signed it and agreed to this price" When we asked about the credit rankings he was cold and indiffernt and waved a binder full of ratings at us. We were very close to leaving and going else where. I reminded him we had the right by law cancel the contract. He mumbled something we couldn't understand. He was with out a doubt one of the rudest people I have ever met. He was phony pleasant until we said didn't want any options then he was just plain rude. Looking back I should have walked, there is no reason to take this kind of abuse in this day and age, for any reason. We were professional and polite, and he had no reason to treat us in the manner he did. If he is a reflection of the way Prime treats customers, I might have to rethink where I have my vehicle serviced. It's a shame that this happened because up until then everyone was pleasant and freindly. It's a very nice dealership. they are very willing to whell and deal. I got a very fair price for my trade. They offered us lunch, we had coffee, I even got to check my email on one of their computers while we were waitng. The show room is spotless. He turned one of the happiest days a person can have (buying a brand new car and getting a good deal) into a crummy experience. he was all we could talk about that night, not the great Honda I just purchased. Steve Roach would be the reason I recommend Prime. He was great when we were shopping and he was great when we picked up our car. My rating would have been better for this dealership if not for the experience we had with the business manager. More

Kenny was a fantastic sales rep to work with, I did not feel as though I was being pressured into making any sort of purchase, and he was great at finding exactly what I wanted at a reasonable price. My e feel as though I was being pressured into making any sort of purchase, and he was great at finding exactly what I wanted at a reasonable price. My experience at Prime was both pleasant and friendly, and I would certainly recommend both Kenny and Prime to anyone looking to buy a Honda. More

I went to Prima Honda to test drive an Acura they had in stock. Reidar had the car waiting for me. When I wasn't sure, he made many cars available for me to test drive. When I was still not sure, he called stock. Reidar had the car waiting for me. When I wasn't sure, he made many cars available for me to test drive. When I was still not sure, he called Prime Acura and found the car I wanted! I never felt pressure and felt every moment that Reidar was working for me whether I purchsed or not. They have a wheel you can spin and win money just for test driving a vehicle....awesome!! Everyone at the dealership was happy and friendly, and I would never go anywhere but Prime Auto again! Thank you!!! More

Very comfortable atmosphere - low pressure. Paul was patient and consistent in his demeanor - a nice guy. Lots of waiting to talk with different people - other consultatnts were friendly in the interim patient and consistent in his demeanor - a nice guy. Lots of waiting to talk with different people - other consultatnts were friendly in the interim. Add-ons at the end increased our price beyond our original plan. Mostly, a positive experience. I would not hesitate to send someone to Prime. More

I went in for an oil change after receiving a flyer in the mail. I thought I was getting a special "deal" but in fact the price on the mailer was the same price that they charge normally. A pleasant sur the mail. I thought I was getting a special "deal" but in fact the price on the mailer was the same price that they charge normally. A pleasant surprise was that the oil change and inspection was actually free. I think it was a complimentary service since I bought the car one year ago and hadn't had it serviced before. Overall a good experience. More

First visit. 10,000 mile service and state inspection. Peter Whalen was polite, knowledgeable, professional. Having the car washed and vacuumed is wonderful! I will definately use PRIME for continued se Peter Whalen was polite, knowledgeable, professional. Having the car washed and vacuumed is wonderful! I will definately use PRIME for continued service for my CRV. A very positive experience. Sean was very pleasant and helpful (coming outside in 17 degree weather to reset the "oil life" indicator and explain "side airbag off" lights. More

I was in need of a body shop to fix my car after a collision. Through word of mouth I was told to use Prime Honda. I brought my car to Prime and was greeted by very friendly, helpful staff. I first de collision. Through word of mouth I was told to use Prime Honda. I brought my car to Prime and was greeted by very friendly, helpful staff. I first dealt with a sales manager Reidar Davies. He made me feel right at home and assured me that I was in the right place to get my car repaired. I was sent with Freddy Reuter to the body shop because Mr. Davies wanted to make sure i got to the body shop and spoke to a staff member about my situation. Mr. Reuter did a great job of helping me out. I was introduced to Matt Burr, of the body shop. Mr. Burr assessed my cars damage, and explained the ins and outs of the process of getting my car repaired. Any questions I had were listened to and answered in a timely, direct manner. Once the work was complete, I saw the quality of work that was done and knew I made a great decision. I gave this rating because the staff was knowledgeable, friendly, and "no games all business" which is great because those situations you always want upfront, direct answers. The quality of work was excellent. It had looked like my car was never hit. My overall experience was great. My otherwise troubling situation was handled in a professional, timely manner by experts of their trade. I highly recommend this dealership and collision center to anyone that wants great quality work handled in a timely manner. I will use Prime again!!!! More

I have purchased 3 of my last 4 cars at Clair/Prime Honda and this was definitely my best experience yet. As a long time salesman myself, I can spot a shifty salesman from a mile away, and can tell when some and this was definitely my best experience yet. As a long time salesman myself, I can spot a shifty salesman from a mile away, and can tell when somebody is more concerned over their commission check than my best interest, but Paul Wisdom really looked out for what I needed. There were no high pressure tricks, no advanced up-selling tactics, just genuine meeting of needs and straight forward negotiation. I would recommend any friend or family member to ask specifically for Paul if they want to buy a Honda. More

First off, I had no intentions of purchasing at this time as I was only scheduled for an end of term lease inspection. Paul simply made the process much easier than we(husband and I) had originally antic as I was only scheduled for an end of term lease inspection. Paul simply made the process much easier than we(husband and I) had originally anticipated. As a returning customer, we expected nothing less than upscale service but we were still amazed at the level of service that has been engrained into each of the employees at prime honda, expecially with paul. He took his customer service 1 step further by providing us with the options that we had not really discussed before and wallah- we walked out with our dream car at an affordable price. Sure the paperwork is always painful but we are pleased that he was always available through every step of the process and are truly thankful we landed him as our sales guy. Paul, we wish you luck in your future endeavors and hope you make many more customers happy as you did with us. More