Parkway Toyota of Boston

From the time I pulled up into the lot after an online chat about a 2007 FJ Cruiser the customer service I experienced started from the sales manager himself. He referred me to an excellent sales person n chat about a 2007 FJ Cruiser the customer service I experienced started from the sales manager himself. He referred me to an excellent sales person named Felix Rodriguez. He assured me that the vehicle I was looking for was an excellent choice and that I could drive away with it the same day...and I did! The superior professionalism of the staff to me as a customer who has purchased a lot of vehicles at various dealerships was unmatched, by far. I even felt comfortable speaking with Pablo Tavarez of the financial department who guided me through the best coverage for my vehicle. Prime Toyota's motto of being on your side is 100% true. I only hope the service I get for my vehicle is evenly matched. More

Mr. Stan Dickie It a excellent sales person he did Mr. Stan Dickie It a excellent sales person he did the best to get the deal done. would come back again to purchase another car in the future, and Mr. Stan Dickie It a excellent sales person he did the best to get the deal done. would come back again to purchase another car in the future, and the Financing dept. excellent gave me different option to choice a warranty for the car I purchase and the sales manager outstanding guy. I would let all my family and friends know about your service. More

My wife and I were looking to buy either a toyota avalon, nissan maxima or honda accord. We made appointments at a few dealers to come in and take a test drive. We drove the nissan maxima and it was very nic nissan maxima or honda accord. We made appointments at a few dealers to come in and take a test drive. We drove the nissan maxima and it was very nice. Next we went into Prime toyota and were introduced to Emile Salem. He explained everything up front and we went for a test drive. He answered all of our questions andwe were very comfortable and liked the car so we bought it. More

My day started out in service, not sales. Nine months earlier, I'd purchased an 09 Prius to replace my 03. As much as I'd loved my 03, I disliked the 09, and had mentioned that on several occasions to Mi earlier, I'd purchased an 09 Prius to replace my 03. As much as I'd loved my 03, I disliked the 09, and had mentioned that on several occasions to Mike Burke, who had earlier been my salesman, and is now the finance manager. This time, he introduced me to Felix Rodriguez, and I realized it was time to either stop complaining or buy another car. Knowing I was unlikely to stop complaining, I bought another car. Can't say enough, really, about my experience at Prime. From the time you walk in the door, everyone really is commited to customer service. There's none of that obnoxious strong-arming you find at that place down-the-road-a-piece (how they stay is business is beyond me!). Prime really is "on your side". I recommend Felix and Mike and service and everything about this dealership, without reservation. More

Eduardo was very kind, patient and honest. He never pressured me to buy and always gave me his opinion in a straight-forward, clear way. Even though I needed to compare several cars, he remained patie pressured me to buy and always gave me his opinion in a straight-forward, clear way. Even though I needed to compare several cars, he remained patient and helpful. I appreciated that he didn't push me into a decision before I was ready. The service he gave was excellent. More

Felix Rodriguez provided us with great service as we bought our 2010 Highlander. He is friendly, knowledgeable and honest. He answered all of our questions and spent time with us finding the car we want bought our 2010 Highlander. He is friendly, knowledgeable and honest. He answered all of our questions and spent time with us finding the car we wanted. He followed up to answer any questions and check in through phone calls and emails after we bought our car. We highly recommend him and felt very comfortable buying our car from him! More

Exceptional and Outstanding service at the Prime Toyota by prime team, especially JEAN PREVAL, who definitely made this visit second to none. He gave his personal touch to the follow up over the phone a by prime team, especially JEAN PREVAL, who definitely made this visit second to none. He gave his personal touch to the follow up over the phone and also provided / kept the same higher standards at the dealership. The process went very well because of his knowledge and attention which can only come with the good listening skills. Prime has unique individuals, Thank you for selecting the right professionals to provide the right solutions. Job Well done. HAPPY HOLIDAYS More

My experience with prime toyota and Amit Shakya was terrific both over the phone and while in the dealership. I talked with many other dealerships that gave me the run around about my trade and what th terrific both over the phone and while in the dealership. I talked with many other dealerships that gave me the run around about my trade and what they could do for me. I found that Amit obtained the answers for me right away to my questions and brought me the info I needed and requested of him that ultimately brought me into the dealership to execute the deal that was discussed by phone. I am referring people in the future to this dealership hands down over any of the other dealerships. Thank you More

Customer Service, Quality of work, Friendliness, are the basic common factors of bussiness. Which i haven't had a lack of at the time of my visits. Overall Experience, i wouldn't want to rate anythi basic common factors of bussiness. Which i haven't had a lack of at the time of my visits. Overall Experience, i wouldn't want to rate anything like that because i hate shopping in general and this is not my first time buying a car. I dont like the process and that's just me. Price, What can i say, you'll end up paying more anyway... More

The staff @ Prime Toyota go out of their way to make the experience as easy as possible and there was no pressure to buy anything from none of the employees. I would not hesitate to refer all my friends and experience as easy as possible and there was no pressure to buy anything from none of the employees. I would not hesitate to refer all my friends and family to them. Very friendly and very professional group. More