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Parkway Toyota of Boston
West Roxbury, MA
1,407 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,407 reviews
July 06, 2021
Very unprofessional when somebody presents you a really decent offer get you down and waste your time that's a comeback play games sign paperwork and then tell you the offer is not accepted very very you k decent offer get you down and waste your time that's a comeback play games sign paperwork and then tell you the offer is not accepted very very you know saddening to know that there are people out there that are sorry xxxxxxxx get out I don't know how these people can live with themselves but please whoever sees this and whoever reads this do yourselves a favor do not ever ever buy a vehicle from them ever again I hope they shut the doors I really do More
by Eddieraposo3898
Employees Worked With
Chad Abdel
June 24, 2021
You want a new Toyota, visit Natasha. She makes thing happen. Great customers service. happen. Great customers service. More
by Msena
June 23, 2021
Unfortunately, this was a negative experience from start to finish. When we arrived on the lot we told Jean Preval we wanted a RAV4. He said, "We don't have any, but I can sell you a used Prius." It took us to finish. When we arrived on the lot we told Jean Preval we wanted a RAV4. He said, "We don't have any, but I can sell you a used Prius." It took us a few times to convince him we really wanted a RAV4. I asked "So, there are no RAV4s available anywhere in the country?" He said, yes there are and pulled up a list of dozens of available RAV4s. He called my wife "honey," was completely disorganized and wandered away from the desk a dozen times without telling us where he was going. When we talked trade in value he became defensive and argumentative. I spent the next day calling any dealership but this one looking for a car. The General Manager, James Calihan, was understanding and helpful and I enjoyed my conversations with him. We were looking forward to picking up our car, but that experience was as bad as the first. We were brought into an office with burned out lightbulbs stored under the desk. The gentleman who gave is the paper work ignored my wife and made a joke about maybe filling out the check to him with maybe a few extra zeros. That was completely inappropriate tone deaf. When getting into the car someone else came out and asked to get a copy of my license. This was the third time I gave someone my license so they could make a copy. A few days later they called to tell me my car insurance company didn't have a record of me. I had just spoken to them that morning so I know that was incorrect. I ended up giving the guy my account number and the insurance fax number. I don't know how they couldn't find me. Presumably they call car companies all the time. If James or someone would like more details, or some suggestions for improvement, I have expertise in this area and would be happy to offer additional thoughts. More
by wellerpond
June 22, 2021
Couldn’t have asked for a nicer, easygoing and knowledgeable salesman. You made this process extremely seamless. knowledgeable salesman. You made this process extremely seamless. More
by Chinacleo
June 17, 2021
I had an overall great experience. The salesmen was great, and the service at the dealership was just fine. And the key chains were a nice touch. great, and the service at the dealership was just fine. And the key chains were a nice touch. More
by michaud.miles
Employees Worked With
Kennedy Depradine
June 15, 2021
Excellent service. Kennedy was patient, informative, and friendly. The dealership made the process easy and simple. I will be telling my friends about them! Thanks Parkway Toyota! friendly. The dealership made the process easy and simple. I will be telling my friends about them! Thanks Parkway Toyota! More
by scote4591
Employees Worked With
Kennedy Depradine
June 15, 2021
Best advisor ever. I am very happy with my decision. Best place to purchase brand new car. I’m in love with my new Toyota. place to purchase brand new car. I’m in love with my new Toyota. More
by Susy_086
