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Parkway Toyota of Boston - Service Center

West Roxbury, MA

3.2
215 Reviews

215 Reviews of Parkway Toyota of Boston - Service Center

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December 15, 2022

This business is nothing but an absolute RIP OFF. The tires needed to be checked as the TPMS light was on. Do not think they even bothered to look at the car but told me that the sensor for one of th More

by Ms. Wonderful
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Brown
Dec 19, 2022 -

Parkway Toyota of Boston responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Respectfully, James James Calihan General Manager Parkway Toyota of Boston www.parkwaytoyotaboston.com C: 508-808-4722 O: 617-469-1000

November 16, 2022

Wow. . where do I even begin?! My 2015 Toyota Corolla was giving me some trouble and my dear friend Ernst was able to give me a deal that I couldn’t resist More

by samdebrosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Calihan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Cummings, Deu Ernst Dauphin, James Brown
Nov 16, 2022 -

Parkway Toyota of Boston responded

Thank you for letting us know what a great job our staff did finding you the best deal! We pride ourselves on our great customer service and work to make sure that our dealership is a place where everyone is treated fairly. Respectfully, James James Calihan General Manager Parkway Toyota of Boston www.parkwaytoyotaboston.com C: 508-808-4722 O: 617-469-1000

March 28, 2022

TOYOTA SHOULD BE EMBARRASSED TO HAVE THEIR NAME ON THIS SERVICE CENTER. TLDR: Went in for a free inspection and they tried to lie and tell me I needed a bunch of BS services totaling well over 500 dolla More

by Maggie M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Goodrich
Apr 15, 2022 -

Parkway Toyota of Boston responded

Thank you for bringing this to our attention, Maggie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Respectfully, James James Calihan General Manager Parkway Toyota of Boston www.parkwaytoyotaboston.com C: 508-808-4722 O: 617-469-1000 Respectfully, James James Calihan General Manager Parkway Toyota of Boston www.parkwaytoyotaboston.com C: 508-808-4722 O: 617-469-1000

December 13, 2021

If other people are experiencing the same problem with their vehicle, then why has it not gone higher up. I have been there 3 times to fix the same check engine light, I have spent over 5 hours and have More

by Evoneyc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lacy
Dec 27, 2021 -

Parkway Toyota of Boston responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Respectfully, James James Calihan General Manager Parkway Toyota of Boston www.parkwaytoyotaboston.com C: 508-808-4722 O: 617-469-1000

November 01, 2021

Kennedy ordered my key in a timely fashion and the service of my car went smoothly. More

by Edison Achelengwa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Depradine
Nov 01, 2021 -

Parkway Toyota of Boston responded

Edison, We are very happy to hear Kennedy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Respectfully, James James Calihan General Manager Parkway Toyota of Boston www.parkwaytoyotaboston.com C: 508-808-4722 O: 617-469-1000

July 08, 2021

After having many bad experiences at other dealerships, walking into Parkway, Toyota was like a breath of fresh air. Kennedy Depradine helped me and Went above and beyond! More

by Abigail.cannon23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Depradine
June 05, 2021

This dealership is always so well run and so organized. It is ALWAYS a pleasure to see Kennedy !! He always makes sure I am very happy with my car and always asks if there is anything he can do for me. He More

by mlovell5555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Depradine
March 04, 2021

I bought my 2014 Tundra here and have returned for service since. Have developed a connection with service rep that knows me and my truck. I’ve been treated well and appreciate Prime Toyota of Bosto More

by mosherenv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaquari Burton
Mar 04, 2021 -

Parkway Toyota of Boston responded

Thank you for taking the time to review us! Hearing that you had such a successful service experience working with the Prime Toyota Boston team made our day. Drive safely in your 2014 Toyota Tundra, and we hope to see you again down the road!

March 04, 2021

Excellent and efficient. — fuel pump was quickly fixed and I was provided with a substitute auto. Car was then sanitized and I was in my way. More

by Mike.joan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Walsh
Mar 04, 2021 -

Parkway Toyota of Boston responded

It was such a pleasure doing business with you, Mike! Thank you for coming to Prime Toyota Boston for your fuel pump repairs!

February 22, 2021

They're a professional, helpful and kindly staff to assist you about the right treatment for your vehicle following all procedures to take care of costumers. More

by Myo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacey DeRose
Feb 22, 2021 -

Parkway Toyota of Boston responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that the team left the right impression. Drive safely, and we hope to see you again at Prime Toyota Boston!

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