Parkway Toyota of Boston - Service Center

Boch service experience I took my 2016 Tundra for service this afternoon . I called for appointment availability, I was offered an appointment for the same afternoon , I wa I took my 2016 Tundra for service this afternoon . I called for appointment availability, I was offered an appointment for the same afternoon , I was greeted by advisor Peter , he was extremely pleasant , listened to my concerns and was knowledgeable about my pickup . The vehicle was ready when promised and I’m very happy with this service appointment . More

Misrepresentation and falsification of repair report During a repair visit we were told that the side door of our new car did not have factory paint. That report was later redacted, and we never had it During a repair visit we were told that the side door of our new car did not have factory paint. That report was later redacted, and we never had it repainted. More

Car brake problems This is the worse dealer in Boston I just bought my car like 3 week ago and I been having problem with the brake and they don't want to fix my car ev This is the worse dealer in Boston I just bought my car like 3 week ago and I been having problem with the brake and they don't want to fix my car even when they know it is a safety issues The services manager just call me and told that's the car have this brake noise because the car is used. When you buy a car is no matter if is used it have to be 100% in good working condition how he told me that's the. Car have the noise because is a used car if you know that car have problem don't sell used car them the only person who helping me there was Jose he try to helping me. Thank but do no buy car from this dealer prime Toyota of west Roxbury after they have your business they don't care if you have problem with the car they don't help anymore after you have it. Worse worse worse ever dealer More

Stay Away!!! Purchasing a car from Prime Toyota in West Roxbury, MA turned out to be one of the worst experiences of my life. If I could give a half star I would, Purchasing a car from Prime Toyota in West Roxbury, MA turned out to be one of the worst experiences of my life. If I could give a half star I would, that's for having decent snacks in the waiting area. Speaking of waiting area, I spent the majority of my time there getting my car repaired. A car I purchased from Prime Toyota not even six months ago at this point. Prime Toyota claims to take the cars they sell through vigorous tests and checks to be approved before purchase. I know for a fact that the condition I bought my car in couldn't have been approved. It took 14 days to get my car back from Prime one time, for what turned out to be rotors and brake pads (which I was told were brand new when I bought the car 3 months earlier) and a scratch caused by them from the routine oil change I got there a few days before. Now I would tell you my car was scratched TWICE but that would sound unbelievable, right? Well it's the truth. When I went to pick up my car after this 14 days of getting the run around, it was damaged yet again. This time I'm thinking more to be spiteful. But who knows, maybe the service center workers and/or mechanics really are that clumsy. When I confronted the staff about the NEW scratch, the service manager Mitch Dick proceeded to get defensive and denied they scratched the car. (Mind you, these are not little nicks. They were full blown fresh white scratches!) So I asked to see the cameras for proof, because there's no way in xxxx I would scratch my own car. That's totally crazy! I never left the premises with the car and there is also no way it was already damaged. If so, just show me the footage of my car pulling in the service center with the damage. That never happened of course. If my car came in with the scratch or I scratched the car when I arrived to pick it up, all I asked was proof. There are cameras everywhere at the dealership. It really offended me that Prime Toyota would even insinuate I was lying or somehow trying to be deceitful. My guess is they wanted me to be afraid to bring my car to them for service. Prime Toyota wanted me to feel intimidated. That way they wouldn't have to deal with the obvious issues the car I purchased from them has. I wish I could put all I been through in one review. Aside from the scratches, I was sold a car with a lot of problems that I wasn't made aware of before purchase. The service records had clearly been altered by staff. New brake pads and rotors were one of the supposed brand new items put on the car. So why was I getting them serviced after 3 months you ask? Ask Prime Toyota. That's just one example. As I stated when I first started this review, this was and is one of the worst experiences of my life and I am taking it very seriously. I am fighting to get justice and hope this never happens to anyone else. I encourage you to turn elsewhere to purchase OR get your car serviced. Save yourself the headache I'm going through now with this shady place. To call it shady is putting it lightly. It's criminal! More

i purchased two brand new Tacomas at this dealership in 2012. Overall this was a pleasant, businesslike and enjoyable experience, with quick and friendly service. BUT when I had an issue with a repair I ne 2012. Overall this was a pleasant, businesslike and enjoyable experience, with quick and friendly service. BUT when I had an issue with a repair I needed it went downhill VERY quickly from there. An expected easy repair took 8 hours of my valuable time without anyone from the dealership letting me know. And when I found out that the wrong part was replaced even though it clearly stated the issue on the invoice I got absolutely NO satisfaction !! Just a lot of false promises and no contact. If not for a pre-purchased service warrantee on both vehicle I would NEVER let these people get anywhere near my vehicles and will proactively tell everyone and anyone of the absolutely abysmal customer service their service department provides! I own my own business and would never treat anyone like this let alone someone who has purchased over $50,000 worth of products from them. Absolutely shameful. More

My name is Darline T Joseph I would like to say thank My name is Darline T Joseph I would like to say thank you to Prime Toyota specialy Mister Jean Preval, well i used to visited more then 6 compagny t My name is Darline T Joseph I would like to say thank you to Prime Toyota specialy Mister Jean Preval, well i used to visited more then 6 compagny to found a car with a good deal nothing was working for me, and when i come over to Prime Toyota i see Jean Preval he really help me to get a good car with a wonderful price. he was very kind and patient with me, with that i will send my freinds, also some of my family to coming over, so thanks a lot Mister Preval for your service and your patient.I think a personne like Mister Preval will make Prime Toyote a better place to visite. Darline joseph More

I bought a used car several months ago. While I was cleaning it I noticed the tires had some issues. I contacted Prime Toyota where I bought this car and received a phone call the next day from Jesse B cleaning it I noticed the tires had some issues. I contacted Prime Toyota where I bought this car and received a phone call the next day from Jesse B. I told him of my concerns and he asked me if I could bring it in right away. Yulissa was my service advisor. She was extremely knowledgeable and very professional. After their Service Dept. checked out the tires they agreed my concerns were valid. They remedied this problem totally to my satisfaction. Again I can only say, I as a customer, have always been treated well, from the time I purchased my car (from Sambo Sorm) to the few service visits up until this issue with my tires. I honestly thought they would not do anything about my tire concerns because I bought the car used. I was definitely surprised and I am a very happy customer. Not all dealerships are alike. More

I had an excellent experience. My service Rep was Julissa Godoy, she was very professional and answered every concern I had about the repair that was taking place on my vehicle. It's noticeable that Julissa Godoy, she was very professional and answered every concern I had about the repair that was taking place on my vehicle. It's noticeable that Julissa takes pride in the work she does and carries the name of Prime Toyota to the highest. I'm highly satisfied and I highly recommend Prime Toyota for service or to buy a car. More

Overall experience was great. Felix was extremely accomadating and has indicated that he would assist with some of the few touch ups regarding viehicle purchased; pass. fl. mat and upcoming install & accomadating and has indicated that he would assist with some of the few touch ups regarding viehicle purchased; pass. fl. mat and upcoming install & indicated if anything else is needed to inform! Murdock (Mac) was also helpful in trying to meet my wife & I monthly payment goals. We look forward to recieving the same wonderful service moving forward. Great Job! Sincerely, Aaron & Isabel Tavares More

On behalf of my wife I would like to thank the service department at Prime Toyota for their great service! she brought our 2010 Camry in for its first service and the guys could not have been nicer! This department at Prime Toyota for their great service! she brought our 2010 Camry in for its first service and the guys could not have been nicer! This is the reason why we have bought two Toyota's from Prime and the reason we will continue to buy at Prime! Thank you for the great service! More