Parkwood Automall

Warning: Avoid Parkwood Automall of Elmwood Park, NJ, dba BCR Auto Sales at All Costs! Today marks the day #99 of my ongoing nightmare with Parkwood Automall of Elmwood Park, NJ, dba BCR Auto Sales. I pur BCR Auto Sales at All Costs! Today marks the day #99 of my ongoing nightmare with Parkwood Automall of Elmwood Park, NJ, dba BCR Auto Sales. I purchased a car from them on November 22, 2023, and it's now February 28, 2024, and I still don't have my plates! Not only have I been unable to drive the car due to the expired temporary plates, but the DMV has warned me that driving in this condition could lead to the car being impounded, with no way for me to get it back. This is an unacceptable and dangerous situation caused by the dealership's incompetence and neglect. To add insult to injury, the dealership's Manager, Eli, has offered me a mere $1000 for my inconvenience. This offer feels like I'm being held hostage, especially considering the situation they've put me in. This is not the first time they've caused me financial stress. When I left my trade-in, Parkwood Automall of Elmwood Park, NJ, dba BCR Auto Sales didn't pay it off until two months later. This left me with two loans to take care of, adding to the already stressful situation. The dealership's lack of communication and total disregard for customer service is appalling. I've contacted them numerous times, and each time I'm given empty promises and excuses. It's clear that once they have your money, they couldn't care less about you or your concerns. I've sought legal advice and escalated my complaint, but the situation remains unresolved. I'm trapped in a nightmare with no end in sight, unable to drive my car and with no one willing to help. Save yourself the headache and avoid Parkwood Automall of Elmwood Park, NJ, dba BCR Auto Sales at all costs. This dealership is a disgrace to the industry, and I wouldn't wish this experience on my worst enemy. More

It should be zero star i can’t find a reason to give one star.i made the most stupid decision in my entire life buying a car from parkwood auto mall. Every things went wrong.starting by spending 5000& the f star.i made the most stupid decision in my entire life buying a car from parkwood auto mall. Every things went wrong.starting by spending 5000& the first 2 weeks to fix the car plus the car have a fulty dashboard worth 4000$ witch they promised to fix they never did .it’s almost 2 months i never received my registration or plate number i called the bank and they told me they can’t get in touch with the dealer.even the bank couldn’t reach them what about regular people.i told the bank if my tag expired and i can drive the car im going to drop the the car of in the meddle of the highway. IM preparing to take a legal action specifically after i found out the car has a change engine they never told me and charged me 25k for used car . .do your self a favor don’t be stupid like me .but im knocking every door even the attorney general.New Jersey senate.and tv stations because im not the only victim Yes victim 25k is not little money i well not stop until i fell its ok now i can sleep More

I don't now who came up with the 1 star review, but in this case I'm using it and let me tell you, it is to much, I wish there was 0 star. The worst auto dealer I ever had to deal with in my life. And tho this case I'm using it and let me tell you, it is to much, I wish there was 0 star. The worst auto dealer I ever had to deal with in my life. And those who ignore the fact that their rating is 3.3 and go there anyway, they have to be special king of st... They are liars, they are completely unorganized, don't update their data (intentionally) online. They play outdated dirty games that is discussing when you see doing it to others and frustrating to experience it first hand. Not that other auto dealers are good, but those guys are the worst. If you decide to check your self by ignoring all those reviews, I wouldn't feel sorry about you, because you deserve it. Take a time and read the reviews. You will save lots of money and headache. More

UPDATED REVIEW with Severe Warning to Potential Clients: Parkwood Auto Mall's Unprecedented Negligence After 3 Months It has been almost three months since I made the regrettable decision to purchase a v Parkwood Auto Mall's Unprecedented Negligence After 3 Months It has been almost three months since I made the regrettable decision to purchase a vehicle from Parkwood Auto Mall, and the situation has devolved into an outright nightmare. This review serves as a severe warning to any potential customers considering doing business with them. Three Months of Inexcusable Delays and Neglect The most glaring issue remains the dealership's utter failure to provide my permanent plates, a basic post-sale obligation. The temporary plates expired long ago, and all I have received in response is a flimsy letter blaming the DMV for their incompetence. This is not just frustrating; it's a negligent disregard for legal and customer service standards. Sporadic and Meaningless Communication About a week ago, I received a brief text from the "New Dealer Manager" stating that my trade-in was finally paid off—this message came nearly three months after the transaction. There's been a deafening silence on the issue of my plates, however. This sporadic and selective communication is insulting and exacerbates the feeling of being disregarded and disrespected. A Pattern of Disrespect and Disregard The level of disrespect and disregard I've experienced from Parkwood Auto Mall is appalling. Their failure to address critical issues promptly and their apparent indifference to the inconvenience and potential legal repercussions for me is beyond unprofessional—it borders on unethical. A Conclusion of Utter Disappointment and Frustration My experience with Parkwood Auto Mall has been a journey through negligence, disrespect, and frustration. I strongly advise against anyone considering doing business with them. The headache, stress, and potential legal issues you might face are not worth any deal or promise they offer. This dealership has shown a profound lack of accountability and customer service, making it clear that your satisfaction and legal compliance are not their priorities. More

My experience with Parkwood Auto Mall has been very disappointing, purchased the vehicle in July 2023 in September vehicle was flooded and was total loss by insurance, insurance paid their part but wh disappointing, purchased the vehicle in July 2023 in September vehicle was flooded and was total loss by insurance, insurance paid their part but when contacted Gap insurance Gap didn't have any information about me or the vehicle contacted the dealer to find out what was going on they couldn't give me an answer of what was happening so dealing and dealing with the dealer was supposedly going to take care of the issue November 20th i call back the dealer Uzo tells me oh you all good to go with your Gap insurance mind you this is since September well today is January 25th Gap has not paid yet due to so many claims they have they are very backed up, the lending bank calls me on the 23rd saying if this doesn't get solved within the next 10 days my other vehicle could get REPO even though my loan is up to date, I contacted Uzo again to see if there is anything he can do since it was their mistake they never registered me with the Gap insurance takes 2 days to respond back and say no there is nothing we can do you should contact Teachers and ask for payment assistance and explain the situation. My main point here is be careful I don't knowing what are they doing when you purchase a vehicle there I guess they are SCAMMING making you believe you are register with what ever you purchase, this issue should've been solved a long time ago but since they never registered the vehicle with the gap insurance look at where I'm at. More

My journey with Parkwood Auto Mall has been a profound disappointment and a cautionary example of how a dealership should not operate. Issue 1: Outrageous Delay in Plate Issuance The dealership provid disappointment and a cautionary example of how a dealership should not operate. Issue 1: Outrageous Delay in Plate Issuance The dealership provided temporary plates expiring on December 22, but as of January 22, I am still waiting for my permanent plates. Their solution? Just an extension letter for police interactions. This is beyond frustrating and showcases a complete lack of accountability and respect for the customer's legal needs. Issue 2: Unacceptable Handling of Trade-In Loan Payment I traded in my Ram 1500, expecting Parkwood Auto Mall to handle the payoff efficiently. Two months have passed, and they have yet to settle the loan. This inaction has left me financially compromised, dealing with two loans simultaneously – a situation that is both unfair and stressful. Customer Service with Accounting Department Experience: A Total Letdown My attempts to address these issues have been met with a wall of indifference. Calls are either endlessly on hold or unreturned. It's clear that customer satisfaction is not a priority once the sale is concluded. The lack of follow-up and proactive communication is deeply troubling. The level of service and professionalism at Parkwood Auto Mall is alarmingly subpar. I urge potential buyers to think twice before engaging with this dealership. The stress and frustration I have experienced are not worth any deal they offer. More

Steven help me out alot, maybe i dirint go home witht he car i intended to go home in but found something cheaper and better car i intended to go home in but found something cheaper and better More

Easy and fairly priced car. Bought a Jeep Grand Cherokee for under market value. No complaints so far. Would recommend! Bought a Jeep Grand Cherokee for under market value. No complaints so far. Would recommend! More

Before I start my post, at the end they are gonna say it was old management or some other lie, My wife and I found a Porsche Cayenne that we have been trying to find, white with red interior, we went to Par was old management or some other lie, My wife and I found a Porsche Cayenne that we have been trying to find, white with red interior, we went to Parkwood to pay cash for the Porsche, I was told it would be more money because the price was only for financing, that should have been a flag for us but we wanted this vehicle. We put 32,000 down and drove home, now the problems start, mind you as the paperwork states ALL vehicles are inspected and serviced, xxxxxxxx!!!! Lights start turning on in the vehicle that say it needs immediate service, we go to Porsche of Greenwich and they say the truck hasn’t been serviced in two years, I call Kevin the manager and he states that the dealer is a liar hahahahah ok… so I take the vehicle to Porsche of Larchmont and I don’t say anything and I allow them to service the vehicle, 1800 later the vehicle is serviced except it needs a new battery that cost 2000, again I call Kevin and he states the dealers are liars, People we are taking about Porsche really, so Kevin says I will get you a battery but you have to give me 900, at this point we are stuck, my wife goes to get the battery installed, they didn’t know why she was there when I have text messages showing they knew, she had to wait 3 hours for the new battery to be charged so they can install it, Now listen to this, the mechanic who supposedly serviced the vehicle had to talk to me and ask me where is the battery located!!!!! So that tells you they are full of xxxx, I wish I would have read the reviews of other customers that were screwed by theses people, the good thing is we have the means and an affidavit from Porsche stating that they never serviced the vehicle… stay away this place has already cost us 2700 which we will get back in court.. More