Passport BMW

I have to admit, the buying experience was fantastic with my new friends at passport BMW compared to my last BMW purchase in CT. Don’t get me wrong, nothing went wrong with my last purchase , I just pretty my new friends at passport BMW compared to my last BMW purchase in CT. Don’t get me wrong, nothing went wrong with my last purchase , I just pretty much felt like a number and there was not a lot of personal interaction. Purchasing my 530e from Passport had more of a family, fun type feel. There is always some trepidation buying a car out of state, because you can only virtually view the car. The sales manager, Sean Umlaut, Client advisor, Nathan Tibbetts and BMW Genius, (sorry forget your name), were all great to work with, I can’t say enough about them- all very personable & friendly. They were all patient and answered my countless questions in order to provide me with a comfort level which in turn, ensured me I was actually making the right decision to fly down from CT to Maryland to purchase this 530e. The car was perfectly detailed and the one issue I had, Nate addressed immediately. Sean & I actually became quite friendly with all the back & fourth texting, even friends on LINKED-In now. Nathan I appreciate the assistance with the buying process once I was at a dealership and the ride from the airport, (even though Sean said he would have the owner pick me up- LOL !). Sean- let me know when you’re sick of that M just delivered to you ! Thanks Again ! Enjoyed meeting you all Dave from CT More

Kevin did a great job. Went in for a test drive and he had me ready to buy my 2020 BMW 330i the same week. Didn’t pressure me and kept it real the whole time. Great Business. had me ready to buy my 2020 BMW 330i the same week. Didn’t pressure me and kept it real the whole time. Great Business. More

We bought an X4 and we love it! Kevin Soltwedel was our sales agent and he was aswsome. I Highly recomend this dealer and this Guy!! A+++ sales agent and he was aswsome. I Highly recomend this dealer and this Guy!! A+++ More

I just bought my dream car thanks to the assistance of Kevin Soltwedel. Kevin was very personable and actually listened to all of my concerns. He is very knowledgeable and made the process nice and easy. Kevin Soltwedel. Kevin was very personable and actually listened to all of my concerns. He is very knowledgeable and made the process nice and easy. More

Terrible Team. From Service Management to Advisor. I called in early morning to ask for a labor quote on my vehicle's front suspension & was given one but declined that particular work done. I then aske called in early morning to ask for a labor quote on my vehicle's front suspension & was given one but declined that particular work done. I then asked about warranty work that my vehicle was still ELIGIBLE for. I informed my advisor Stephanie Sandoval that I would be having my vehicle towed in to handle the warranty work. Having background knowledge on warranty work, I know that Advisor's tend not to like to handle that type of work granted they are not compensated as much as labor work. Once my vehicle arrived at the dealership, my advisor sends me an automated text 4 hours after arrival (tow truck driver called me immediately as he dropped it off) with no update. I call in & ask for an update & was told by my advisor that I would receive a call back once she spoke with the Technician. Never got a call back, instead I received a text stating " Due to your front suspension, we cant get your vehicle into the shop. My manager (TJ Lipinski) said that you will have to get that fixed first before we can even(test) the battery." Now, I have had work done on the same vehicle whereas my vehicle arrived to a BMW Certified dealership undriveable, & the Technician's there were able to roll the vehicle into the shop to handle the work. In this particular case, I was sent this message 100% sure because I declined suspension work instead just warranty work. This is exactly how all of the Service Advisors at BMW PASSPORT behave when it comes to warranty work. It is very unprofessional, I have been to numerous BMW Certified Dealerships, as I just moved to this area, & this dealership by FAR has given me the biggest headache over the smallest issues. I do not usually sit & type out my frustrations through reviews but I have attempted to speak with the Service Manager, TJ LIPINKSI, but of course as expected I did not receive a call back. I recently received a letter from this dealership interested in my vehicle to bring it in for possible trade-in as they need USED CARS for their inventory. Instead I will gladly take my valued business elsewhere. More

Ask for Kevin Soltwedel....he was a wonderful and personable sales agent. Do yourself a favor, you won’t regret it! He is a forever contact. Thanks BMW. personable sales agent. Do yourself a favor, you won’t regret it! He is a forever contact. Thanks BMW. More

Just bought an X5 with Kevin Soltwedel as our sales person. Kevin is efficient, honest, diligent and knowledgeable. A terrific experience all around. Thanks, Kevin! person. Kevin is efficient, honest, diligent and knowledgeable. A terrific experience all around. Thanks, Kevin! More

I went to purchase an x5 for a Christmas gift. My experience was awesome. I wasn’t there long, i was offered food/drinks and the experience was great! experience was awesome. I wasn’t there long, i was offered food/drinks and the experience was great! More

Kevin Soltwedel was the true meaning of all around patient customer service! He provided great professional and personal advice when it came to my many questions. He provided many choices in all areas patient customer service! He provided great professional and personal advice when it came to my many questions. He provided many choices in all areas when purchasing a new vehicle. Super patient and willing to help as much as he could. All around proactive experience! More

Best Car Dealer, including maintenance that I have had the pleasure of working with. I first bought BMW from Passport in Year 2000 and have owned four BMWs since then. For my next BMW, I will go only to the pleasure of working with. I first bought BMW from Passport in Year 2000 and have owned four BMWs since then. For my next BMW, I will go only to Passport. More