I visited Passport BMW to have my car service for scheduled maintenance. The service was prompt and satisfactory with one minor hitch. I notified my service rep Michael Jenkins about the minor setback and he instructed me to bring the vehicle in asap for further inspection. The remediation was applied within the hour and I was back on the road in no time.
Michael Jenkins, my service advisor, provides outstanding customer service and is knowledgeable about BMWs. He makes me feel confident with his advise. Mr Jenkins is to be commended for his excellent customer service.
My service advisor is awesome, and knowledgeable when it comes to service. He makes me feel welcome to Passport. Mr. Keith Renner is to be commended for his cordial greetings and rapport with his clients.
My sales advisor treated my like a VIP. When I didn't like the vehicles that were in the inventory, he searched all over the east coast for the vehicle with features and exterior and interior colors that I want and brought in for me. I definitely recommend Passport BMW for everyone as their prices are also reasonable.
I was pleasantly surprised at how easy it was for me to schedule a required service to my 2012 BMW X5
at Passport BMW. From the initial call to Passport to the service I provided while there, I rate Passport BMW as the best dealership I have used to service this automobile. They have earned a regular customer in the future. Well done!
The team at this dealership is very customer serviced. From the reminder call that it was time for servicing -- to the manager - Keith - who handled overseeing the service of my X3 to Tom Foster who is my sales rep making sure I was taken care of efficiently. They worked to make it as easy as possible to go through the process.
I highly recommend Passport BMW!!!
Great and friendly service.
Mr Kesterman answered all my questions and completed my service in timely fashion!
Will be back soon for other recommended service.
P.S. I was NOT happy that this old car senior could not get a loner anymore. Enterprise not so fun