Passport BMW

My client advisor John Accettullo was everything a salesman should be: Attentive, friendly, easy to work with, and HONEST!!! Great experience with him at Passport BMW. salesman should be: Attentive, friendly, easy to work with, and HONEST!!! Great experience with him at Passport BMW. More

Excellent customer!!! Thank you Kevin for taking great care of me and my family.. I received everything I wanted and more.. A great big thanks to you and Paul for collaborating which ended with Paul drivi care of me and my family.. I received everything I wanted and more.. A great big thanks to you and Paul for collaborating which ended with Paul driving my trade in back to my home to open the garage door which was programmed in the vehicle I traded.. It never crossed my mind until Leaving the dealership, I had no way of getting into my house.. That was above and beyond, the best customer service I have ever experienced..My family and friends agree and will.seek your dealership out in the near future... God Bless and thanks to everyone who assisted in my purchase today.. More

Shout out to Michael Jenkins. He's the ultimate service advisor at Passport BMW. He's trustworthy and passionate about customer service. Thanks, Mike! You're much appreciated advisor at Passport BMW. He's trustworthy and passionate about customer service. Thanks, Mike! You're much appreciated More

I looked for a long time to find the right 540i M Sport, and when I did it was out of state at Passport. After working with Ben Stith, I was assured that everything was ok with the car. Ben sent me pictures and when I did it was out of state at Passport. After working with Ben Stith, I was assured that everything was ok with the car. Ben sent me pictures and videos to show me how nice it was. After talking with Ben it was clear that he was an honest hard working salesman. He answered every question I had with lightning response. I finally felt comfortable enough to buy a car without seeing it in person. The sale and shipment of the car went flawlessly, and I'm happily driving my new baby!! When you go to Passport you should ask for Ben, but only if you want a great car buying experience. More

Kevin was very professional, friendly and honest about the car buying process. I would highly recommend him to my friends and family and will use him again. the car buying process. I would highly recommend him to my friends and family and will use him again. More

Salesman was very attentive. Responded to all questions. Sent additional pics if the car when requested. Helped get process started prior to our visit to reduce our time at the dealership. Sent additional pics if the car when requested. Helped get process started prior to our visit to reduce our time at the dealership. More

My husband and went to BMW and we met with Kevin who assisted me in purchasing my X1. He was kind, patient and very knowledgeable about the vehicles that I Iooked into. If you stop by Passport BMW in Ma assisted me in purchasing my X1. He was kind, patient and very knowledgeable about the vehicles that I Iooked into. If you stop by Passport BMW in Maryland, look for Kevin and you will have a great experience in purchasing your next car. More

Harry is the best service advisor at Passport. He is very trustworthy and straightforward. He also keeps waiting customers informed of the status of repairs and gets the paperwork completed and closed very trustworthy and straightforward. He also keeps waiting customers informed of the status of repairs and gets the paperwork completed and closed out immediately upon completion of work performed. Thanks Harry! More

Great customer service at all levels of purchase! Best pricing in area, and I did months of research. Even cashier was friendly and sweet. No negatives at all. pricing in area, and I did months of research. Even cashier was friendly and sweet. No negatives at all. More

What an unfortunate experience to be buying a pre-owned vehicle from Passport BMW, virtually. I found the exact make and model car I was looking for in their inventory. Upon inquiring, my very first questi vehicle from Passport BMW, virtually. I found the exact make and model car I was looking for in their inventory. Upon inquiring, my very first questions was that I was an out of state buyer from MA and if they had experience and the ability to complete a sale. I was assured MANY times that this would not be an issue. From then, I put a deposit, and my salesman went MIA for over a week. I could not get a hold of him, and feared I was being scammed. Finally found out he got fired and my sale was just lingering. I was passed around from 'manager' to 'manager' and could never get a clear answer. I had to be the one to follow up and ask questions. My experience was so far from luxury, it's shameful they are affiliated with BMW. After 4 weeks of paying insurance on a car that was sitting in a lot and unable to register it, I decided the headaches and stress were not worth the effort. Funny thing is, as soon as I emailed to pull out of the sale - I got my fastest response ever, and the car was back on their website within minutes for $1500 more than I was paying. Not professional. Rude. Tacky. That was the reputation that was left from this seller. More