Passport BMW

I rarely write reviews but this place definitely takes the cake for the worst customer service I've ever done business with. I finished signing paperwork on 3/8, took delivery of the car on 3/15 with tem the cake for the worst customer service I've ever done business with. I finished signing paperwork on 3/8, took delivery of the car on 3/15 with temp plates. Was told I would get my plates in 2 weeks since I can't drive around with temp plates in MA. Richard in finance was a complete joke. Don't tell your customers that you'll get back to them just to brush them off. On 3/14, I sent him the insurance paperwork that he asked for and specifically told him to check to make sure everything looks good, but he never provided any updates even though he told me he would check with their registration department. That was the last time I got an update from him. Fast forward, it took 4 weeks after I took delivery of my X5 for them to send me my plates and even then it wasn't the right plates! At this point, I reached out to their registration department and told them I'll just get the correct plates on my own and pay for the fee because I did not want to wait any longer and neither did I have any hope that they 'll be able to get it right at this point. I reached out to their general sales manager to see what they were willing to do for my inconvenience and he basically told me that it was not their fault and there's nothing they can do. Customers pay a fee for the dealership to get their plates done on time. Nobody should have to wait 5 weeks and make a payment on a vehicle they cant even drive because of the dealerships mistake. Had they reviewed the registration paperwork thoroughly and took the time to go over it this error on their part could have been prevented. Very disappointed and would tell anyone to think twice about shopping at this place. The only person I would give any credit to would be Rachel, the sales consultant who actually took the time to get back to me and addressed my concerns the best that she can. Everyone else should go take a class to be educated in customer service or better yet ask Rachel to give them some tips. More

Jude Omobhude is who you should ask for! Five star end-to-end experience buying a special order M240i. Jude was very knowledgeable about the special order process, options, and provided cons Five star end-to-end experience buying a special order M240i. Jude was very knowledgeable about the special order process, options, and provided constant updates. Talked to 3 dealers in DMV and picked Passport because of Jude. Best price was a bonus! Highly recommend if you're looking for a new BMW. More

Teric Khairzada Took excellent care of me when a purchased my leased BMW. I had never done that before and he explained the process and made it easy to get through. I walked out the owner of a grea purchased my leased BMW. I had never done that before and he explained the process and made it easy to get through. I walked out the owner of a great car with a full tank of gas (gratis), congratulations from Teric , and a good feeling. More

I worked with Teric Khairzada. I found him to be knowledgeable , professional and friendly. Satisfied customer. I found him to be knowledgeable , professional and friendly. Satisfied customer. More

I had a great salesperson, Jude Omobhude. He deserve the five stars. Please ask for Jude in your next BMW at Passport. He deserve the five stars. Please ask for Jude in your next BMW at Passport. More

Great dealer with large inventory and definitely the best pricing in the area. Bought my 4th bmw from this dealership on saturday and would go no where else. Nathan Tibbits is a knowledgable and professional pricing in the area. Bought my 4th bmw from this dealership on saturday and would go no where else. Nathan Tibbits is a knowledgable and professional salesman. Thank you for the great deal on the M850 More

Dominique Montgomery at the loaner vehicle counter was amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant a amazing. He was very helpful and polite made sure that I was comfortable while he worked to get me a loaner. I came in for service with an infant and he went above and beyond to make sure that I was accompanied and secured me loaner. More

I went into the passport BMW dealership yesterday to have my car serviced. The experience was amazing as always thanks to Michael Jenkins my advisor and Dominique at the loaner desk. Dominique went out of hi my car serviced. The experience was amazing as always thanks to Michael Jenkins my advisor and Dominique at the loaner desk. Dominique went out of his way to get into a very nice loaner vehicle. Passport BMW is the absolute best. Thanks guys keep up the good work. More

Passport BMW, Marlowe Heights, Md, was the best BMW I have worked with to date. I have owned BMW’s since 1988 and bought from many dealers in Howard, Baltimore, Montgomery Co. Passport is the friendliest have worked with to date. I have owned BMW’s since 1988 and bought from many dealers in Howard, Baltimore, Montgomery Co. Passport is the friendliest, most knowledgeable, cleanest, state of the art dealership I’ve ever experienced. From my sales person to the “genius team”, fiancé and the loveliest cashier ever. JORDON RILEY my salesman, was exceptional in every way, from listening to my needs, finding me my dream car and even putting the license plates on my car. I highly recommending this dealership. They have a great team, and superior service. More

Easily one of the best car purchasing experiences I have had. Nathan Tibbetts, Cee, and Davaughn Paige were all very knowledgeable and great to work with. Highly recommend this dealership! had. Nathan Tibbetts, Cee, and Davaughn Paige were all very knowledgeable and great to work with. Highly recommend this dealership! More