Passport BMW

Passport BMW If you are looking for a car, find Nana he will take care of you like family and make this the single best experience buying a car ever! To start I am If you are looking for a car, find Nana he will take care of you like family and make this the single best experience buying a car ever! To start I am not a review person so this is out of my comfort zone, but service was so amazing I will make that leap for them! From the second we walked in to Passport everything hits us the sound of music, the happy/friendly people greeting us, the fresh smell (not the stuffy traditional showroom smell), and the beautiful showroom itself. This was an extremely well run business worried about the customer experience. After meeting Nana, you will instantly know, as we did, why he is thought so highly of by other reviewers since as his desk says, when you are in his office "you are family". His thoughtfulness and lack of typical salesman pressure made buying a car very easy for us and helped us have a good experience. As parents of young children, buying a car usually is an awful experience where one parent is stressed wrangling kids and the other watches while trying to help and do paperwork simultaneously. Nana had some tricks up his sleeves to make tings easier and was able to provide some relief to keep our kids at bay while we completed the process. To illustrate this, after picking out a car, he gave us a voucher for the cafe so that my wife could take our kids get some food and cookies to occupy their time, many dealerships have vending machines or bottled water, but this was next level service. Another example, after eating and right before we went to sign papers Nana told my kids that if they were good they could pick any little toy they wanted from the BMW boutique (a pair of matching teddy bears was the ticket for them) so they happily walked with my wife to look at all of the things in the store while I handled papers. These two very small, but simple gestures helped to relieve a lot of stress for us as parents and really helped my kids enjoy going to the "car store". I know I have said it already, but this really is a good dealership and I would even say one of the best run businesses I have been into period. If you are in the market for a car, new or used, I encourage you to give them a try, you will not be disappointed! Thank you Passport BMW! More

I was searching for the right SUV for my family. Being a single mom I needed to be thorough on my choice. I came on a rainy day and Kevin brought the car to a covered area so I could check it out. He was ve single mom I needed to be thorough on my choice. I came on a rainy day and Kevin brought the car to a covered area so I could check it out. He was very patient with me through the whole process. I would definitely buy another car from him. More

Professional, peaceful service visit. This shop runs so smooth it is in a class by itself. Pull in service bay, you are directed to a stopping point, service advisor is at your door as you This shop runs so smooth it is in a class by itself. Pull in service bay, you are directed to a stopping point, service advisor is at your door as you open it. Quickly written up and you're on your way to the quiet waiting area, greeted by smiles from employees you may pass. Text messages pop up to let you know how things are going. In my case, Dany S. came to me to give word the service was complete. Nice extra personal service touch. High marks to this dealership in all departments. Pat on the back to Brianna T. and Dany S. You are the voice and face of Passport, and do the company well. More

Easy, quick and professional I just bought a used BMW X1 from passport and we had the good fortune of getting Kevin Soltwedel as a salesperson. Kevin was very professional, knowl I just bought a used BMW X1 from passport and we had the good fortune of getting Kevin Soltwedel as a salesperson. Kevin was very professional, knowledgable, answered all of our questions and we never felt like we were being "sold". Kevin was incredibly thorough and made the transaction as painless as possible. He has also followed up with us to make sure we are satisfied. And, the car is in incredible shape. Clearly Passport puts $ back into their used cars to be sure they are selling a quality product. I would not hesitate to use Kevin and Passport in the future. More

I consider it an absolute pleasure and privilege to have worked with Mr. Hung Khuu from sales on my new vehicle purchase. Mr. Khuu was very professional, knowledgeable, and personable. Most important to m worked with Mr. Hung Khuu from sales on my new vehicle purchase. Mr. Khuu was very professional, knowledgeable, and personable. Most important to me was being able to have a transparent and open experience in purchasing the vehicle. At no time did I feel pressured or hustled. He was able to meet all of the needs I required and at a my cost. In addition, the rest of the staff made me feel welcomed and I look forward to working with them on the maintenance of the vehicle. I highly recommend Mr. Khuu and Passport BMW to anyone looking to purchase a vehicle. More

I recently purchased a car from Passport. It was a wonderful experience. The pricing on the car was good, as well as the amount I received for my trade in. Due to the outstanding customer service, I wonderful experience. The pricing on the car was good, as well as the amount I received for my trade in. Due to the outstanding customer service, I highly recommend them. My sales person was Barry. More

Amazing service We went to Passport BMW because we were thinking on a BMW a X4 and we knew Kevin Soltwedel. He had sold us another car -a different brand- a few month We went to Passport BMW because we were thinking on a BMW a X4 and we knew Kevin Soltwedel. He had sold us another car -a different brand- a few months ago. Kevin is the best, and working at Passport makes the difference. He helped us to build our new X4, order it and the car is in our garage in less than three weeks !!! The best experience ever with a new car built by order. More

Out of state.. There was a few challnges on my end and these guys worked right through it with ease. I came from out of state to buy my Porsche Panamera and Kevin c There was a few challnges on my end and these guys worked right through it with ease. I came from out of state to buy my Porsche Panamera and Kevin came in on his day off to make sure everything was 100%. I was in and out quick. Thanks again, Team Passport! More

This place rock! Inquired about a BMW I was interested in. Kevin was very responsive and they did exactly what they said they would do. Definitely buy car from here. in. Kevin was very responsive and they did exactly what they said they would do. Definitely buy car from here. More

Great teamwork from Catonsville BMW! My X5 50i had an issue with the iDrive controller binding up, but a call with Harold and Jamie got it scheduled and repaired the very next day after I My X5 50i had an issue with the iDrive controller binding up, but a call with Harold and Jamie got it scheduled and repaired the very next day after I called. Everything was covered under warranty, even the loaner car I need for a couple of hours. Catonsville, Harold and Jamie provided the best costumer experience I could have asked for. Thank you and Happy Holidays!! More