Passport BMW

Mr. Mike Jenkins provided an outstanding customer.service. Once I pulled my car in front of the service door, Mike approached me, asked a few questions and took good care of me and my car. Didn't have to wai Once I pulled my car in front of the service door, Mike approached me, asked a few questions and took good care of me and my car. Didn't have to wait or look for a service advisor. He is very professional in dealing with customer. Keep up the good work you are doing Mike. More

Sales Representative I was looking for a certified preowned 3 or 5 Series BMW with low mileage, so I contacted Rodney Pegram . He did such an awesome job when my daughter I was looking for a certified preowned 3 or 5 Series BMW with low mileage, so I contacted Rodney Pegram . He did such an awesome job when my daughter and I went into Pass Port to purchase her first BMW that I told him I was going to contact him when I was ready to trade my BMW. Well needless to say, I contacted him a few days before Memorial Day and within 3 days he found a car with everything I was looking for. He is very customer oriented and ensures that his customers are happy with their purchase. If your looking for a great sales representative, then he is the one! More

Kristan Stanislaus An outstanding job in customer service when I took my car for repair. He made my experience just like my ride in my X6 M An outstanding job in customer service when I took my car for repair. He made my experience just like my ride in my X6 M More

Very pleasant experience, service and sales I took my 650i to Passport for service a few weeks ago, a smooth professional experience! Decided last week it was time for a trade in. The sales/purc I took my 650i to Passport for service a few weeks ago, a smooth professional experience! Decided last week it was time for a trade in. The sales/purchase process was exceptional! Definitely will not go anywhere else. Good folks at that dealership! More

Exceptional Experience! This was absolutely the best auto purchasing experience I have ever had. Every phase of the process went smoothly and I was treated like "the most im This was absolutely the best auto purchasing experience I have ever had. Every phase of the process went smoothly and I was treated like "the most important customer in the dealership" even though it was a business Saturday afternoon and customers were everywhere. Highly recommend Passport BMW to anyone interested in owning the car know in the car industry as the "Ultimate Driving Machine"! I understand they were recently recognized as a recipient of the 2019 "BMW Center of Excellence Award". It's clear to see why! More

Best car buying experience I’ve ever had! This was the best car buying experience I’ve ever had with literally the best sales person that I’ve ever bought a car from, his name is Max Manes. This was the best car buying experience I’ve ever had with literally the best sales person that I’ve ever bought a car from, his name is Max Manes. Max was very knowledgeable, prepared, and professional. This won’t be the last time I buy a BMW from Passport BMW, or from Max. Scott G More

Great Service and Sales I have used their service center for years with my 3 series. When it was time to trade up, I naturally picked them to help. Mr. Rose step in and qui I have used their service center for years with my 3 series. When it was time to trade up, I naturally picked them to help. Mr. Rose step in and quickly located the best car that met my needs and wants. He also helped me get the best deal. Justin, took me on my test drive and explained all the new tech. Mr. Steele explained the paper work and financial throughly and was very nice. Also, can't forget Joey and Mike in Service who always take care of me when I bring in my car. More

Purchased our first X1 2017 Started looking at BMW X1's this past month. Stumbled across a 2017 that appeared to be a pretty good deal. I was on a third party site that had the V Started looking at BMW X1's this past month. Stumbled across a 2017 that appeared to be a pretty good deal. I was on a third party site that had the Vehicle listed from BMW passport of Maryland. I clicked on, I am interested in this vehicle and I kid you not within 35 seconds I received a call from their sales person, Ben Stith. He asked me details on what I was looking for. Answered all of my questions, gave me a detail account of what the dealership is all about. To be honest initially I thought it was just another sh-peel about, you know we are the best, yadi yadi yada, but I soon found out that these guys go above and beyond to make sure that you have an amazing experience. I told Ben that I had already driven the car and was interested in it, I will come only if the price is right and then we can test drive this vehicle specifically. He asked if he can call me back and sure enough within an hour later, I had an offer that... I honestly didn't even have to re-negotiate. I knew it was an excellent deal. I scheduled the time to come and see the car the next day, the car was already parked in the front and Ben was waiting for us. We went through the test drive, did the paperwork and were sitting in the finance managers office in less then 1.5 hours. Which I think is phenomenal, considering most people spend 7-8 years average at a dealership. Once at the finance office, I met Jeff Steel. Personally, I have never met another finance person like that, specially at a car dealership before. He was very nice, laid out all of our options and did not try to do an unnecessary up sell. He recommended what options are reasonable and why. He also gave us some good financial advise on what are best down payment options (even if you have extra) and what are some of the best ways to make the payment. All in all I was out of the dealership with my new car in 2.5 hours. I have never experienced anything like this at another dealership. And if you are in the market for a luxury vehicle and would like to get a luxury experience, please start your search with Passport BMW. I know I will be coming back for the remaining 3 cars :). More

Horrible customer service Do yourself a favor......never purchase a certified used vehicle from this dealership. We purchased a 2016 X5 over a month ago with some additional Do yourself a favor......never purchase a certified used vehicle from this dealership. We purchased a 2016 X5 over a month ago with some additional add on like the ceramic paint coating protection ($1200), extended warranty and service plan. To date nobody has followed up with us despite the multiple calls/emails we have made. (Not even the sales associate) It's feel like nobody at this dealership cares or talk to each other regarding scheduled appointments and complaints from customers . We are completely frustrated and regret making this expensive purchase at this dealership. If your looking to buy a bmw within Maryland.....please look elsewhere. More

Passport BMW is EXCELLENCE in CUSTOMER SERVICE I didn't purchase BMW from Passport BMW However, I broke down at Passport BMW at Auth Place in Marlow Heights. My service Representative Name is Krist I didn't purchase BMW from Passport BMW However, I broke down at Passport BMW at Auth Place in Marlow Heights. My service Representative Name is Kristian. I was provided with a rental for My inconvenience and Passport BMW covered the expenses. Passport BMW also provided Me with a loaner BMW and periodically followed up with Me regarding My vehicle. The whole staff provided Me with the upmost respect and Customer Care experience. When I purchase My next vehicle it will definitely be from Passport BMW on Auth Place in Marlow Heights. Denise Bynum More