Passport BMW

Great experience Bought a new car with Passport. Rodney and William were very helpful and made the process easy for a first time car buyer. I would recommend passport. Bought a new car with Passport. Rodney and William were very helpful and made the process easy for a first time car buyer. I would recommend passport. More

Excellent Service from Service Department Employee This dealership was chosen as it was spoken of and close to my home residence. My vehicle needed expensive repairs two different times. Service techni This dealership was chosen as it was spoken of and close to my home residence. My vehicle needed expensive repairs two different times. Service technician Kristan Staniclaus is a true disciple of greatness to work with and provides excellent service to me. As being a customer I am very greatful to this caring, concerned and extremely helpful and professional individual. He has worked above measures for me as a customer and I am very appreciative for this outstanding worker. I will continue to come to this location and ask for Mr. Staniclaus in service always if repairs are needed. He is truly remarkable in being a customer service employee . May god continue to bless and protect him daily. Jane Chase More

Same day service! I had been looking for a very particular car for the past few weeks with no luck of finding the right one. On the Wednesday morning of March 20th, 201 I had been looking for a very particular car for the past few weeks with no luck of finding the right one. On the Wednesday morning of March 20th, 2019, I decided to check Autotrader one last time. To my surprise, a vehicle that was a perfect match was posted for sale that morning by Passport BMW. I immediately sent an email to Passport, and salesman Milos Petric quickly responded to me in less than 30 minutes. Over the course of the morning, Milos went the extra-mile and above and beyond to work with me. This was a unique situation in that I live in Philadelphia and the car was located nearly 3 hours away in Southern Maryland. Long story short, Milos was able to quickly and efficiently work up financing, assist with a trade estimate, and arrange everything to the point that I was able to drive down that same day and purchase the car I first laid eyes on only a few hours earlier online. The whole staff at Passport was extremely welcoming, friendly, helpful and most important trustworthy. More

Excellent customer service There has been no way to cut the paperwork and time required to buy a car-at least that's been my experience over the years. But that being said, the There has been no way to cut the paperwork and time required to buy a car-at least that's been my experience over the years. But that being said, the time I spent at Passport BMW assessing and buying my CPO BMW 535i was time well spent. Starting with my salesperson/client advisor-I felt Teric Khairzada was sincerely interested in helping me find the car I wanted and needed, rather than trying to move a car he had interest in getting off the lot. His help in understanding what would meet my needs was invaluable-in retrospect I might have chosen something I wouldn't have been happy with a few months from now. I then dealt with Jeff Steel, the business/finance officer. He streamlined the process of finding the right loan, getting me a lower than expected interest rate, and helping me understand the various service plans. It was all rolled into one affordable monthly loan payment that turned out to be slightly better than what I was paying on my trading. I enjoyed the time I spent with them, both socializing and getting business done. Its a good dealership that are represented by gentlemen of this calibre. More

Outstanding!!! After I had my car towed to the delearship, I received a call for my kidney pancreas transplant. Fortunately Mike Jenkins followed thru and took care After I had my car towed to the delearship, I received a call for my kidney pancreas transplant. Fortunately Mike Jenkins followed thru and took care of everything to my satisfaction. Most delearships would have taken advantage of the situation and run up a big bill. I had a lot to worry about but my car repairs was not one of them. This delearship service department is a class act. Mike Jenkins is outstanding! More

Excellent all around Service Service is always on point when I go to Passport BMW. Michael Jenkins is by far the best representative!! Always a pleasure working with him. Service is always on point when I go to Passport BMW. Michael Jenkins is by far the best representative!! Always a pleasure working with him. More

Service work Service was performed quickly, was able to get my appointment scheduled online fairly easily, and haven’t had any issues with the vehicle after pickup Service was performed quickly, was able to get my appointment scheduled online fairly easily, and haven’t had any issues with the vehicle after pickup More

Excellent Service .... Always! My car needed a bit of work since I had unfortunately hit some potholes and had an oil leak. However the great staff of Passport BMW took great care o My car needed a bit of work since I had unfortunately hit some potholes and had an oil leak. However the great staff of Passport BMW took great care of me and my car! Keith Renner is consistently excellent in arranging the work, providing a loaner, keeping me updated and being trustworthy! I tell my friends and colleagues about the high quality service that I receive and they are amazed. It is because of the consistently superb service that I will buy my next BMW from Passport. I am grateful to do business with Passport! More

Great Service from Dominique Overall experience is fantastic!!!!! from beginning of a phone call till I drive the car out of the dealer was excellent. I would like to call out Overall experience is fantastic!!!!! from beginning of a phone call till I drive the car out of the dealer was excellent. I would like to call out the name of Dominique who was my sales advisor. Thanks Anindito More

Best service BMW dealership! I just recently moved to Maryland. I have a BMW 550i. One morning I saw a warning message says I need to add more motor oil to my engine. So I go to t I just recently moved to Maryland. I have a BMW 550i. One morning I saw a warning message says I need to add more motor oil to my engine. So I go to this BMW dealership on the way back home for them to check what's going on with my vheicle. The service person Stanisclaus, Kristan. gave me a free quart of oil and put it in the engine and schedule me a free loaner car and want me to come back for a engine check. Later he told me this car is under a re-call. The BMW will pay for all the repair regarding to the re-call and there are also some other repairs I should take care of while they perform the re-call so I can save the labor. It was during the government shut down so I am tie with the money. Kristan talked to his boss and cut me the repair bill in half. The quote was about $2,000 something and I end up paid $1,116. He took his time and explained every detail to me on what I should repair and what will cost more to fix later. He is the best! I really appreciated all the help he did for me. From now on I will only go to this dealership for all my repair. This dealership is highly recommend from me. More