Passport BMW

Service as it should be - quick, efficient, good comms Easy appointment setup. Service Rep Michael Jenkins was quick, courteous and communicated the status of my vehicle perfectly. Complementary shut Easy appointment setup. Service Rep Michael Jenkins was quick, courteous and communicated the status of my vehicle perfectly. Complementary shuttle to/from metro was quick, clean, and on time with a great driver. Cost was very reasonable - oil/filter change, brake fluid flush/refill, wash and vacuum, and multiple checks (fluids, brakes,etc) was $250. For 30 yrs I’ve done most of my own servicing but in winter at this price, quality of service, and convenience, this is the better choice. More

Excellent sales department in person and online I went to four different BMW dealerships in the DC Metro area to buy an X3 from the service loaner fleet. Passport BMW and sales advisor Daniel Rose w I went to four different BMW dealerships in the DC Metro area to buy an X3 from the service loaner fleet. Passport BMW and sales advisor Daniel Rose won my business with their prompt, courteous, and honest communication. I originally planned to buy in my home state of VA, but after an online inquiry of Passport’s stock, Daniel and his manager Marco Ugalde had given me a great price and out the door monthly payment estimates based on BMW financing that made me consider buying there instead. A disappointing visit to BMW of Alexandria where the car I had an appointment to see was sold the day before led me over the river to Passport BMW where Daniel had the keys waiting for me as soon as I arrived. Daniel set my husband and I up with BMW Genius Ali who accompanied us on a test drive with more helpful information about the BMW than I have ever gotten in the past on my former bimmers. Daniel was incredibly helpful identifying other service loaners for sale that fit my requirements and we soon had a deal on one that met all my needs for options and color and price. Daniel was friendly and transparent throughout the sale. Marco was also very helpful and communicated each step so we knew what to expect. Kudos to William in the Finance department for making the loan process easy, despite some paperwork hiccups on my end. I 100 percent recommend Passport BMW and am excited to use their VIP service. More

Passport BMW Committed to Excellence My experiences with Passport BMW from airport pickup to detailed explanation of gadgets and technologies BMW offers were outstanding. All employees a My experiences with Passport BMW from airport pickup to detailed explanation of gadgets and technologies BMW offers were outstanding. All employees at Passport BMW made you feel welcome and comfortable. My special thanks to Milos, my sales person who helped finding the vehicle with color combinations I was looking for. More

Very Professional Staff I appreciate all that Said did for me over the phone helped me locate the used Jeep that I wanted. It happened to be at the Passport BMW dealership in I appreciate all that Said did for me over the phone helped me locate the used Jeep that I wanted. It happened to be at the Passport BMW dealership in Marlow Heights. I was helped by the Manager Marco, and the salesman Teric, who both were very professional. I love my Jeep, and recommend buying vehicles from Passport! Diane More

Rear diff bushings I used to come here for my previous BMW. Then I bought my current car from a different dealer and serviced there while the car was under warranty. Wha I used to come here for my previous BMW. Then I bought my current car from a different dealer and serviced there while the car was under warranty. What I always liked about Passport is that they are honest and don't recommend repairs that are not needed. Unfortunately that is not the case for every dealership. Thus, I am back and was pleased with the work they did on the rear diff. More

Passport BMW - Highly Recommended I bought a 440i coupe from Rodney Pegram. It is an AMAZING drive. Rodney and the folks at Passport BMW were great! Rodney was very easy to work wit I bought a 440i coupe from Rodney Pegram. It is an AMAZING drive. Rodney and the folks at Passport BMW were great! Rodney was very easy to work with and was able to answer all of my questions. We worked together by phone, email, and text....with so many things going on if we did not take advantage of these lines of communication it would have been really difficult to close the deal. I can't say enough good things about Rodney Pegram. I highly recommend him and Passport BMW!! More

EFFECTIVE Micheal Jenkins at Passport BMW in Camp Springs handled my vehicle that was towed Christmas Day from not starting. He called me the next morning when Micheal Jenkins at Passport BMW in Camp Springs handled my vehicle that was towed Christmas Day from not starting. He called me the next morning when they opened for business and let me know what the issue was as well as other safety concerns. He verified I had an extended warranty and went the extra mile to be sure I knew what else I should have done to ensure my safety on the road. He offered to lend me a loaner being I was paying for a rental in the meantime. The very next day and several phone calls of communication regarding the status of my vehicle, I was able to come pick my vehicle up. I have a few other things to handle and I will be sure to ONLY reach out to MICHAEL JENKINS as my service tech. It’s hard to come by EXCEPTIONAL SERVICE...I’ll hold on to this GEM😊 More

Joon Song, Client Advisor at Passport BMW, the BEST! Thanks Joon for your great customer service! I’m very happy with my 2019 M240 that I purchased on 12/30/18. I highly recommend Passport BMW. - Seila Thanks Joon for your great customer service! I’m very happy with my 2019 M240 that I purchased on 12/30/18. I highly recommend Passport BMW. - Seila More

Service worthy of a BMW After suffering a tire blowout on the interstate, my vehicle was towed to Passport BMW. I called the service department to alert them that my car woul After suffering a tire blowout on the interstate, my vehicle was towed to Passport BMW. I called the service department to alert them that my car would be towed in. Surprisingly, I was met at the door by my service advisor, Jeanette, who treated me like I was the "most important" BMW customer in her day. Even though I had purchased my car at another dealership, she looked up service records and insurance coverages and quickly set my expectations on what I was to receive in the way of service. Through the dealership, she provided me lunch, arranged for a temporary loaner vehicle, and turned what had been a bad day, better. The dealership was clean, employees were friendly, the atmosphere inviting, and everything seemed to hum along efficiently. I was kept aware of the progress of the repair and the dealership met all my expectations. I'm back on the road and will use Passport for all future service on my vehicle. More

Great Customer Service! This is the second car I have bought at Passport BMW. Both times I have received excellent customer service. The staff is very professional and knowle This is the second car I have bought at Passport BMW. Both times I have received excellent customer service. The staff is very professional and knowledgeable. As long as I purchase a BMW, I will be buying my cars from Passport. More