Passport BMW

Outstanding!!! After I had my car towed to the delearship, I received a call for my kidney pancreas transplant. Fortunately Mike Jenkins followed thru and took care After I had my car towed to the delearship, I received a call for my kidney pancreas transplant. Fortunately Mike Jenkins followed thru and took care of everything to my satisfaction. Most delearships would have taken advantage of the situation and run up a big bill. I had a lot to worry about but my car repairs was not one of them. This delearship service department is a class act. Mike Jenkins is outstanding! More

Service work Service was performed quickly, was able to get my appointment scheduled online fairly easily, and haven’t had any issues with the vehicle after pickup Service was performed quickly, was able to get my appointment scheduled online fairly easily, and haven’t had any issues with the vehicle after pickup More

Excellent all around Service Service is always on point when I go to Passport BMW. Michael Jenkins is by far the best representative!! Always a pleasure working with him. Service is always on point when I go to Passport BMW. Michael Jenkins is by far the best representative!! Always a pleasure working with him. More

Excellent Service .... Always! My car needed a bit of work since I had unfortunately hit some potholes and had an oil leak. However the great staff of Passport BMW took great care o My car needed a bit of work since I had unfortunately hit some potholes and had an oil leak. However the great staff of Passport BMW took great care of me and my car! Keith Renner is consistently excellent in arranging the work, providing a loaner, keeping me updated and being trustworthy! I tell my friends and colleagues about the high quality service that I receive and they are amazed. It is because of the consistently superb service that I will buy my next BMW from Passport. I am grateful to do business with Passport! More

Great Service from Dominique Overall experience is fantastic!!!!! from beginning of a phone call till I drive the car out of the dealer was excellent. I would like to call out Overall experience is fantastic!!!!! from beginning of a phone call till I drive the car out of the dealer was excellent. I would like to call out the name of Dominique who was my sales advisor. Thanks Anindito More

Best service BMW dealership! I just recently moved to Maryland. I have a BMW 550i. One morning I saw a warning message says I need to add more motor oil to my engine. So I go to t I just recently moved to Maryland. I have a BMW 550i. One morning I saw a warning message says I need to add more motor oil to my engine. So I go to this BMW dealership on the way back home for them to check what's going on with my vheicle. The service person Stanisclaus, Kristan. gave me a free quart of oil and put it in the engine and schedule me a free loaner car and want me to come back for a engine check. Later he told me this car is under a re-call. The BMW will pay for all the repair regarding to the re-call and there are also some other repairs I should take care of while they perform the re-call so I can save the labor. It was during the government shut down so I am tie with the money. Kristan talked to his boss and cut me the repair bill in half. The quote was about $2,000 something and I end up paid $1,116. He took his time and explained every detail to me on what I should repair and what will cost more to fix later. He is the best! I really appreciated all the help he did for me. From now on I will only go to this dealership for all my repair. This dealership is highly recommend from me. More

Customer Service Service is always excellent and my advisor, Steve Hath, could not be more helpful, knowledgeable and professional. He goes the extra mile to provide Service is always excellent and my advisor, Steve Hath, could not be more helpful, knowledgeable and professional. He goes the extra mile to provide an excellent customer service. More

Cooperative Service tech adviced I buy a $2,500 maintenance warranty because I would need brakes n rotors in about 4000 miles. The warranty would pay for itself w Service tech adviced I buy a $2,500 maintenance warranty because I would need brakes n rotors in about 4000 miles. The warranty would pay for itself with the service. After leaving the dealership I checked the service info it now says, service in 50,000. I took the vehicle back in to Passport and that same tech claims he never told that I would need brakes. The warranty will expire before it will need brakes. I was contacted by the Service Manager who was extremely cooperative and professional. After he conducted an investigation, he offered me a few opinions. He addressed my concerns. I appreciate his professionalism and thought it fair that I revisit my review. My warranty is going to be honored and I will continue to do business with Passport. More

Exceptional Dealership I cannot say enough about Passport BMW. Very professional, very classy, it was a pleasure doing business there. My salesperson, Max Manes, was consc I cannot say enough about Passport BMW. Very professional, very classy, it was a pleasure doing business there. My salesperson, Max Manes, was conscientious, well informed and an all-round good guy. He tuned in quickly to what I was looking for in my new BMW and put together a great deal for me. Excellent follow-up too! I would also like to give a major "five star" rating/salute to Joey Bonilla, Service Director at Passport BMW. We had a bit of a glitch with the vehicle shortly after delivery and in no time Joey jumped in with both feet to address the situation. Like a Juggernaut he took charge, broke through all red tape and in short order took care of everything. All I can add to this review is Joey Bonilla is one hell of a guy!! Thank you Passport BMW and thank you Joey Bonilla! More

Repair and service center Service was excellent your service tech christen was awesome he provided great service but there was a issue i had a passport BMW of suitland was Service was excellent your service tech christen was awesome he provided great service but there was a issue i had a passport BMW of suitland was there were no loaner cars and i have became spoiled with my BMW luxury that the rental that was provided to me was not accommodating i am 6"3 and was force to shrink down into Nissan sentra which was a very uncomfortable but besides that issue everything was A plus even the friendly cashier who took my payment but in future can your guys work on the loaner car ordeal More