Passport BMW

Rear diff bushings I used to come here for my previous BMW. Then I bought my current car from a different dealer and serviced there while the car was under warranty. Wha I used to come here for my previous BMW. Then I bought my current car from a different dealer and serviced there while the car was under warranty. What I always liked about Passport is that they are honest and don't recommend repairs that are not needed. Unfortunately that is not the case for every dealership. Thus, I am back and was pleased with the work they did on the rear diff. More

Passport BMW - Highly Recommended I bought a 440i coupe from Rodney Pegram. It is an AMAZING drive. Rodney and the folks at Passport BMW were great! Rodney was very easy to work wit I bought a 440i coupe from Rodney Pegram. It is an AMAZING drive. Rodney and the folks at Passport BMW were great! Rodney was very easy to work with and was able to answer all of my questions. We worked together by phone, email, and text....with so many things going on if we did not take advantage of these lines of communication it would have been really difficult to close the deal. I can't say enough good things about Rodney Pegram. I highly recommend him and Passport BMW!! More

EFFECTIVE Micheal Jenkins at Passport BMW in Camp Springs handled my vehicle that was towed Christmas Day from not starting. He called me the next morning when Micheal Jenkins at Passport BMW in Camp Springs handled my vehicle that was towed Christmas Day from not starting. He called me the next morning when they opened for business and let me know what the issue was as well as other safety concerns. He verified I had an extended warranty and went the extra mile to be sure I knew what else I should have done to ensure my safety on the road. He offered to lend me a loaner being I was paying for a rental in the meantime. The very next day and several phone calls of communication regarding the status of my vehicle, I was able to come pick my vehicle up. I have a few other things to handle and I will be sure to ONLY reach out to MICHAEL JENKINS as my service tech. It’s hard to come by EXCEPTIONAL SERVICE...I’ll hold on to this GEM😊 More

Joon Song, Client Advisor at Passport BMW, the BEST! Thanks Joon for your great customer service! I’m very happy with my 2019 M240 that I purchased on 12/30/18. I highly recommend Passport BMW. - Seila Thanks Joon for your great customer service! I’m very happy with my 2019 M240 that I purchased on 12/30/18. I highly recommend Passport BMW. - Seila More

Service worthy of a BMW After suffering a tire blowout on the interstate, my vehicle was towed to Passport BMW. I called the service department to alert them that my car woul After suffering a tire blowout on the interstate, my vehicle was towed to Passport BMW. I called the service department to alert them that my car would be towed in. Surprisingly, I was met at the door by my service advisor, Jeanette, who treated me like I was the "most important" BMW customer in her day. Even though I had purchased my car at another dealership, she looked up service records and insurance coverages and quickly set my expectations on what I was to receive in the way of service. Through the dealership, she provided me lunch, arranged for a temporary loaner vehicle, and turned what had been a bad day, better. The dealership was clean, employees were friendly, the atmosphere inviting, and everything seemed to hum along efficiently. I was kept aware of the progress of the repair and the dealership met all my expectations. I'm back on the road and will use Passport for all future service on my vehicle. More

Great Customer Service! This is the second car I have bought at Passport BMW. Both times I have received excellent customer service. The staff is very professional and knowle This is the second car I have bought at Passport BMW. Both times I have received excellent customer service. The staff is very professional and knowledgeable. As long as I purchase a BMW, I will be buying my cars from Passport. More

Passport Collison I was very impressed with Rick's compassion for making sure work on my car was completed and drivable also for Enterprise services. thank u. I was very impressed with Rick's compassion for making sure work on my car was completed and drivable also for Enterprise services. thank u. More

RECOGNITION OF PROFESSIONAL SERVICE I would like to extend my gratitude and thanks to Mr. Mike Jenkins and the BMW Passport Staff for their Professional service as well great advise when I would like to extend my gratitude and thanks to Mr. Mike Jenkins and the BMW Passport Staff for their Professional service as well great advise when it comes to have my car service at the shop located in Suitland MD which is convenient via Metro Subway. Each time I am there they all are courteous, and greets you with a smile. In recognition of being honest and fair when customers know that can trust the their vehicle is in good hands and thing will be done right the first time. in closing I thank each of you for your professionalism of making the customer feel like family. Merry Christmas and have a Bless HNY-2019 Mr. P. Short More

Friendiness and great deal at Passport BMW We made an appointment to test drive a few BMW models. When we arrived at Passport BMW, we received a very warm welcome. That set the stage. Then we We made an appointment to test drive a few BMW models. When we arrived at Passport BMW, we received a very warm welcome. That set the stage. Then we told them the BMW model and features that we would love to have. They searched and came up with one that met our requirements. We drove around and then discussed prices. We negotiated a price that we were satisfied as a great deal. Before we settled, we discussed among family members again and decided to try one with a bigger engine with more reserve horse power, thus quieter cabin, and potentially longer engine life. They had no problem and patiently led us to test drive another one. We loved it and closed a deal that we were happy with. As an overall experience, Passport BMW client adviser and sales manager provided a very friendly atmosphere for us to test drive and negotiate a great deal that we are currently very satisfied with in buying a new car, without any pressure for a quick buy or push for higher price models, etc. So Passport BMW is highly recommended, in particular the people we have dealt with. More

Passport BMW is Awesome! I recently purchased a certified pre-owned BMW. The experience was great, from the excellent customer service to the delivery of the vehicle. I highl I recently purchased a certified pre-owned BMW. The experience was great, from the excellent customer service to the delivery of the vehicle. I highly recommend them. The pricing was very and comparable to the market. My salespeople made sure I had every feature that I wanted in the car. And the service was outstanding. More