Passport BMW

21 years of great service So much of my positive experience and service has come via my service representative Keith Renner. No matter if it is scheduled matience appointment So much of my positive experience and service has come via my service representative Keith Renner. No matter if it is scheduled matience appointment or an emergency appointment, my service rep Keith Renner NEVER leaves me stranded. He always finds me a loaner to get me by while my car is in the shop and monitors and keeps me in the loop with needed and costs of repairs. I can say over the years now Keith has become more of a friend then a service rep. That’s also why my 1998 BMW is still my daily driver with over 233,000 miles. HOOYAH Keith Renner And Passport BMW! More

Outstanding Customer Service The customer service at this dealership was outstanding. The professionals that assisted me with my transaction were the best. Thank you Barry (sale The customer service at this dealership was outstanding. The professionals that assisted me with my transaction were the best. Thank you Barry (salesman) and DeVaughn (finance). More

I keep going back to Passport BMW This is my second time getting a car with Passport BMW. Miroslav helped me find the right car and I’m very happy with my purchase. He is extremely k This is my second time getting a car with Passport BMW. Miroslav helped me find the right car and I’m very happy with my purchase. He is extremely knowledgeable and he did his best to get me the best price. I highly recommend you visit this dealership! More

Good Customer Service Service has been much better since I haven’t been seeing some of the same people around the dealership. I will most likely buy my next few BMWs especi Service has been much better since I haven’t been seeing some of the same people around the dealership. I will most likely buy my next few BMWs especially the 2020 X6 from them rather avoiding them as I have in the past. 😀 More

Good efficient service. Brought car in for run flat spare repair. Additional repairs were discovered while inspecting the car. After repairs were completed same day, a full Brought car in for run flat spare repair. Additional repairs were discovered while inspecting the car. After repairs were completed same day, a full explanation was provided by our service agent. More

Salesman Damin Davis I would like to recommend Mr Damin Davis outstanding, timeliness, and thoughtful client service with assisting me with my purchase of my BMW X5 vehic I would like to recommend Mr Damin Davis outstanding, timeliness, and thoughtful client service with assisting me with my purchase of my BMW X5 vehicle. More

Mr. Michael Jenkins I want to express my appreaction to the Service Manager, Mr. Michael Jenkins, for his exceptional service in the maintenance of my vehicle on Monday, I want to express my appreaction to the Service Manager, Mr. Michael Jenkins, for his exceptional service in the maintenance of my vehicle on Monday, November 5, 2018. Mr. Jenkins provided a preliminary diagnosis of the problems with my vehicle via text. When I call to discuss these concerns, he was very informative and explained in great details what the mechanic had diagnosed relative to the drivetrain malfunctioning. What most impress me was the thoroughness of his analysis. He not only addressed the primary issues but went further in reviewing all concerns that would require attention under the covered warranty schedule. This type of professionalism reduces the needs for multiple visits for services under warranty that support full maintenance in a timely manner. I am very thankful for this type of proactive maintenance of my vehicle. It put the customer’s mind at ease knowing that all requirements are being reviewed simultaneous. Again, my sincere applause and appreciation to Mr. Jenkins for his dedication and professionalism in the maintenance of my vehicle. Thanks, Lawrence L. Williams More

Awesome Job I had to get my car service but my work schedule didn’t allow me to come in the morning. I dropped my car off the night before with my concerns of wha I had to get my car service but my work schedule didn’t allow me to come in the morning. I dropped my car off the night before with my concerns of what needed to be done for my service advisor Joey Kerserman. I was contacted the next morning bright and early. Letting me know my car was starting the process of being serviced and will contact with and issues or etc. I was notify a couple hours later saying my car was ready for pick up. Overall the customer service with BMW is always food. This is my first foreign car and I just appreciate how they go above and beyond for the customers. More

Unexpected Tire Emergency On my way to a 3-day business retreat in Montgomery County, the tire alert on my 330xi flashed on, I stopped by my Passport BMW dealership who discove On my way to a 3-day business retreat in Montgomery County, the tire alert on my 330xi flashed on, I stopped by my Passport BMW dealership who discovered a nail in my tire. Concerned that I would be late for my meeting, Michael Jenkins made sure the tire was changed, oil changed, and my car was washed and vacuumed in about 1.5 hours much to my delight. Thank you Michael Jenkins and the BMW service team for the BEST customer service experience par none. Needless to say, I got to my meeting in just the nick of time and shared my experience with my colleagues as an example of excellence I hoped we all achieved over our 3-day retreat. Thank you Michael Jenkins and the entire BMW service team for your example of excellence. You're the Best, Janet Jackson More

Great Experience Buying Used BMW Thanks to Nana Prempeh for making this a smooth process. He was very easy to deal with and made sure all of my needs were met. The dealership has an Thanks to Nana Prempeh for making this a smooth process. He was very easy to deal with and made sure all of my needs were met. The dealership has an oustanding assortment of cars and good prices. More