Passport BMW

Outstanding customer service My experience with Passport BMW was great. Peter was genuine and professional not to mention funny. I told him what I wanted and he delivered. He ac My experience with Passport BMW was great. Peter was genuine and professional not to mention funny. I told him what I wanted and he delivered. He actually listened to me with no pressure to up sell. Marco made things work, he and Peter made a great team. Thank you so much, Teressa Brandywine More

Best BMW dealer EVER Passport BMW lives uo to their fabulous reputation, once again!!! Daniel Rise started off by making the BMW X1 my dream car. Max Manes came in to ma Passport BMW lives uo to their fabulous reputation, once again!!! Daniel Rise started off by making the BMW X1 my dream car. Max Manes came in to make my dream come true! He is a knowledgeable salesperson and fun to work with. My first BMW!!!! Excellent team at Passport BMW!!! Thank you! More

Superior Performance of Customer Services I'm extremely pleased with the Superior Services by all personnel involved. The purchase to services performed to maintain optimum functionality of my I'm extremely pleased with the Superior Services by all personnel involved. The purchase to services performed to maintain optimum functionality of my 2016 BMW 750i XDrive vehicle. Driving is an extremely enjoyable feeling of being on a cloud without any worries. With just a push of button assistance is available to assist with any problems I may be experiencing with my vehicle. Everyone's dedication to ensure my vehicle performs to the standards of the company's signature statement as "The Ultimate Drive Machine". More

A very pleasant and positive experience We enjoyed working with Al Meer. He was professional and worked diligently to get us the car we wanted. Al thinks outside the box and had good ideas We enjoyed working with Al Meer. He was professional and worked diligently to get us the car we wanted. Al thinks outside the box and had good ideas which were very helpful. He negotiated a good price once we decided on the car and we appreciated there was none of the back and forth with pricing. We’re very happy with our purchase. More

Your Best Option for BMW Extended Auto Warranty Dear Mr. Steel, I would like to express my sincere appreciation for your assistance in selecting the appropriate warranty for my car. After a long Dear Mr. Steel, I would like to express my sincere appreciation for your assistance in selecting the appropriate warranty for my car. After a long and exhaustive search throughout the industry for the best deal I’m extremely pleased with having a made a decision in selecting an extended warranty from you (Passport BMW). Your attention to detail made the process simple. Your pricing was far more competitive than your competitors as has been noted by others. It was truly an enlightening experience. I will recommend your dealership to others in the future, and of course I will return when my car needs maintenance. Thanks again for your service. More

My newer F30 I am a big BMW fan and was looking for a replacement for my previous E90. This time, I was interested on a F10 or F30 models. I was looking for a nice I am a big BMW fan and was looking for a replacement for my previous E90. This time, I was interested on a F10 or F30 models. I was looking for a nice CPO 335 or 535. Mr. Al Meer, client advisor, was a great help for me. He helped me find the car I wanted and patiently answered all my questions. I ended up making two visits to the dealer before finding the right car and making the purchase. Mr. Al Meer helped me very much throughout the whole process making sure I had a great purchasing experience at Passport BMW. Thank you very much Al! More

Passport BMW Pickup Service is s Scam!!! Passport BMW service dept is a joke. Somebody called me and claims that my car is due for service and picked up my car on Monday. I found out later Passport BMW service dept is a joke. Somebody called me and claims that my car is due for service and picked up my car on Monday. I found out later that they called me by mistake and that the service for my car was not due. My Advisor told me he was going to clean the interior of my car and also refill my gas and rotate my tires as a way to reimburse the mistake. I just got my car back Wednesday morning and nothing was done. The interior was still dirty and the gas was not refilled and the worst is that the service ticket shows "Rotate and Balance Tires" but I know for a fact that this was also not done. I have markings on my tires and rims so I can easily track if tires are rotated. I've called in to my advisor and was told that I'll be getting a callback from the he Service Manager (Pan Telin). Just received the call from Pan Telin and he was no help at all to resolve the issue. This guy has no communication skills and acted like he's too good to deal with my issues. I have to assume that he's related to the owner because he is definitely not the right person to manage the service department. In a nutshell, Passport BMW took my car for two days and made me pay for the gas and ran up more than 100 miles and lied about doing work that they did not do and refuse to take any responsibilities. Passport BMW Pickup service is a scam and it's not worth the time. I will never allow them to touch my car again...... More

My best car-buying experience ever I was referred to this dealership by United Airlines premium member discount program. I was contacted by phone right I've left my phone number online, I was referred to this dealership by United Airlines premium member discount program. I was contacted by phone right I've left my phone number online, first by a sales manager, and then within 5 minutes by a sales associate Milorad. After I've explained to him the specific requirements for the car we were looking for, he sent me several web links to 2018 and 2017 new models, as well as 2017 low-mileage certified cars (loaners). The deals were quite attractive, so the next day we decided to visit the dealership. The car of our choice was ready in front of the building, we test-drove it, and closed the deal within a coupe of hours. The entire staff was very friendly and accommodating. There was no annoying sales pressure, and we've purchased exactly what we needed. In summary, no-hassle experience, a great price, and excellent terms on auto loan. Cannot even say what could be improved. Will come back again, and will recommend to friends. More

Excellent experience with Al Meer I walked onto the dealership lot and was refeeshingly met with a salesman named Al Meer. He just wanted to know if I had been helped. This was the fir I walked onto the dealership lot and was refeeshingly met with a salesman named Al Meer. He just wanted to know if I had been helped. This was the first time I had been on a lot where a salesman was not pushy. He was so respectful of me as a person not less a buyer. That made me want to look at vehicles with him. We looked at the X3 and the differences between the 2018 and the 2015 model. They changed it slightly but he didn't try to sell me anything. I wanted to look at the 2015 so that's what we did. I test drove it and wanted to do a deal with him. Al was not forceful or agreaaivd at all. Bottom line we got the deal done with him and his team and the 2015 X3 is sitting in my driveway. If you need a BMW go to Passport and ask for Al. More

Amazing Service I found a 2011 528i online that I was interested in and visited Passport BMW to view the vehicle. Immediately upon entering the show room, I was ple I found a 2011 528i online that I was interested in and visited Passport BMW to view the vehicle. Immediately upon entering the show room, I was pleasantly met by Al Meer. He brought me back to his desk and offered me coffee while we discussed the vehicle. He explained and walk me thru each step of the sales process. He even personally walked me out to my vehicle when it was delivered to me. Each subsequent week after the purchase of my vehicle, Al checked in on me to ensure that everything was going well with my new vehicle. I visited other BMW dealerships in the DC area, and Passport is by far the best when it comes to selection and service. I plan on being a long-time repeat customer. More