Passport BMW

Passport - The Ultimate "Service" Experience! Steve Heath (and Keith as his back-up when Steve is not available) is the ultimate service rep. Been a Passport customer for over 20 years, most of wh Steve Heath (and Keith as his back-up when Steve is not available) is the ultimate service rep. Been a Passport customer for over 20 years, most of which has involved Steve. None better for customer satisfaction. More

Great Experience I drove 4 hours to work with Al and the Passport team, the experience I had was top notch. I located the car online and inquired about it, within 5 mi I drove 4 hours to work with Al and the Passport team, the experience I had was top notch. I located the car online and inquired about it, within 5 minutes of inquiry Al gave me a call and went over all the details of the vehicle as well as answering all the many questions I had. when I arrived at Passport Al met me at the front door, offered me food and coffee after my 4 hour trip. He showed me the vehicle, went over all the details and then went for the test drive at which point I fell immediately in love with the 230xi. There were plenty of unique vehicles to look at while waiting for financing and the appraisal (which came back at a very fair offer) to be complete. Also during this wait Max, the BMW genius went over more in depth all the features of my new car and gave me his phone number if I had any further questions. I had a great experience and would definitely visit Al again for another BMW. To top it off Al even called to check how the car rode and the trip home went later that night. Thank you Al for making this experience so seamless and enjoyable. More

Auto buying experience I had an amazing experience at Passport BMW. Rachel Clancy was amazing. She truly did everything to get me what I wanted and she went over all my opti I had an amazing experience at Passport BMW. Rachel Clancy was amazing. She truly did everything to get me what I wanted and she went over all my options. The sales manager Tony & Ian were knowledgeable, professional and very helpful. The process was very honest and easy. I highly recommend Passport BMW and especially the location in Suitland, MD Great job Guys and thank you! More

first service ! I passed several local dealerships and went to Passport, I have never regretted the decision. I purchased a certified 2014 X-3 I could not have been t I passed several local dealerships and went to Passport, I have never regretted the decision. I purchased a certified 2014 X-3 I could not have been treated better if the car were new. Yesterday was the first service visit; What a treat. There was regular phone contact from the dealership, both of the ladies I dealt with were polite, professional and most pleasant to deal with. Service was completed the same day and my car was returned early in the afternoon. What a nice experience! More

I've Done it Again The experience was good, and it was not surprising that my experience was almost painless. I have been a customer at Passport since I started bringing The experience was good, and it was not surprising that my experience was almost painless. I have been a customer at Passport since I started bringing my fist BMW to Passport for servicing. The experiences have been better than the dealer visits that I have experienced from out dealerships. My current encounter with Passport did not cloud my perception of the way I felt about them. I began this journey Saturday 09/09/17, I first met with salesperson JC Thomas who helped me find a car that I would proud to own. Even though he was about to leave for vacation he left me in the hands of Edward ???, who made for a smooth transition, he also was a great source of information, thus the next hand off to Al Meer, a very even tempered sales person, that killed the stereotypical reputation of the so called "used car salesman". He had a calming effect in what was building to become a tense situation. I appreciate that he was there every step of the way, with his words of encouragement and knowledge of the selected vehicle of choice. With customer contact personnel such as Al Meer I can see Passport continuing to expand it's footprint in The DMV and beyond. More

Michael Jenkins @ Passport BMW Service Is Awesome!! I have owned a BMW 328i since 1998 and recently purchased a manual BMW 328xi a few years back. Fortunately, since it was Certified Pre-Owned, I got a I have owned a BMW 328i since 1998 and recently purchased a manual BMW 328xi a few years back. Fortunately, since it was Certified Pre-Owned, I got a 100,000 mile warranty, and the car only had 34,000 miles to start. I have been working with Michael Jenkins, in the service department. This dude is one of the nicest and most helpful team members at BMW Service Center. He's always pleasant on the phone and invariably goes out of his way to make sure to provide me with BMW's valet service, which is where they bring you a loaner and take your car for service. Upon completion of the service, they bring it back to you and take back the loaner. How convenient is that?! Anyway, I work in National Harbor, MD much of the week, so I try and schedule my service appointments when I there so it is easier for the drivers, as National Harbor is only 10 minutes from the BMW dealership. However, even when I had to work at my other office which is 45 minutes away, Michael told me that it is absolutely no problem, and had someone drive all the way out there to get my car and provide me with a loaner. As you may already be able to gather, I highly recommend that you get your car from Passport BMW. Since this is about BMW service, I won't go into detail about my experience with buying a BMW, but if you're buying a new car, Teric is a good guy. More

Al is a Stand-Up Salesman Not many exist nowadays, but he was up front and straightforward with every leg of the buying process, and things were handled in an orderly and relat Not many exist nowadays, but he was up front and straightforward with every leg of the buying process, and things were handled in an orderly and relatively swift fashion. Just the way I prefer things to be done. I would recommend Passport and specifically Al for your next BMW purchase in the DC metro area. More

The Best Every Time Keith and Joey went out of their way to take on a knotty engine light problem and get it fixed before a lengthy vacation. Entire service department w Keith and Joey went out of their way to take on a knotty engine light problem and get it fixed before a lengthy vacation. Entire service department works to take care of your issues with minimum bother. Four series loaner was a hoot. Been doing business here for 20 years and it just gets better. More

Al was The Bomb.com , he welcomed us with open arms and started the looking process with laughter and joy which made us very comfortable in his abilities. Al allowed us t , he welcomed us with open arms and started the looking process with laughter and joy which made us very comfortable in his abilities. Al allowed us to ask many questions and ultimately we were able to walk away with our dream car BMW 750 LI Thanks to Bobby for getting the numbers right!!! Passport BMW ROCKS!!!!! Dorinda & Melvin Parker More

Great purchase experience for a pre-owned vehicle Great service from start to finish! Peter was the agent we spoke with to confirm availability of the Toyota Tacoma truck we wanted to see. We also wan Great service from start to finish! Peter was the agent we spoke with to confirm availability of the Toyota Tacoma truck we wanted to see. We also wanted to confirm the vehicle did not smell like cigarette smoke & he went out to the lot to check it out and called us back to confirm. We drove 2.5 hours to see the truck and it was at the front door when we arrived - Peter was at the front desk waiting for us to arrive as well. After a test drive, we decided to move forward with the purchase and received a fair trade in for our KIA. We decided to go with our local bank for funding as they offered a better rate than Passport however the finance contact was great to work with and did not give us any pressure to use their services. More