Passport BMW

Great service, fast and helpful Ray Frye quickly checked me in and told me he could turn the car around within an hour which was wonderful. Friendly, helpful, positive can do attitu Ray Frye quickly checked me in and told me he could turn the car around within an hour which was wonderful. Friendly, helpful, positive can do attitude. I also went to the collision center and met with Tom Butterworth who had the same friendly, positive, can do attitude. The culture of the company seems to be the same throughout the organization. You are treated respectfully, people genuinely want to help you and they make you happy you chose them. It should be a model for the industry. More

Love my BMW and the service I received I worked with Daniel Rose and he was very professional and knowledgeable about the car I was interested in as well as how to get the deal done. He val I worked with Daniel Rose and he was very professional and knowledgeable about the car I was interested in as well as how to get the deal done. He valued my business and treated me as such. I shopped around with other brands and BMW dealers, but Passport and the management there stood out head and shoulders above the rest. Thank you Passport! I love my new, the genius appointment, and the first class service I received. Can't wait to come back for another car one day. More

Great service Service was great. Mike Jenkins was very helpful and knowledgeable with all question per my service. All staff was friendly and helpful . Everything w Service was great. Mike Jenkins was very helpful and knowledgeable with all question per my service. All staff was friendly and helpful . Everything was done in a very timely manner . It was my first time but will not be my last , over I was very pleased. Really appreciated the loaner not having to sit and wait on my car still being able to conduct my business was a plus . Thanks More

Monday Majic! What a way to start the day and the work week! I was pleasantly greeted and treated with respect when I entered the service lane. My vehicle was immed What a way to start the day and the work week! I was pleasantly greeted and treated with respect when I entered the service lane. My vehicle was immediately logged in and taken for service. I was promised a two hour work period and indeed, in two hours my vehicle was returned to me ready and pristine. From the service advisor to the cashier to the valet I felt like I was their only customer. But why am I surprised? I am always treated well at Passport BMW! I just love those folks. Dr. Les More

Another Great Service Experience!! My Service Advisor Michael Jenkins always does a phenomenal job with handling and identifying any problems I may have with my car. I'm typically just My Service Advisor Michael Jenkins always does a phenomenal job with handling and identifying any problems I may have with my car. I'm typically just bringing it in for regular service appointments, but I'm always amazed at the thorough checkup it receives each time and any minor concerns are always identified and addressed. Anything that needs to be handled is always explained to me thoroughly. Mr. Jenkins has a great personality and always provides service with a great attitude and the utmost professionalism. He understands and values my time and quickly gets results which is really appreciated and makes my visits to Passport pleasant. More

Excellent customer service Mr. Ray showed excellent customer service and was very helpful. I've had some "interesting" experiences at BMW dealerships, but I actually like this Mr. Ray showed excellent customer service and was very helpful. I've had some "interesting" experiences at BMW dealerships, but I actually like this one. Ray made the experience that much better. Five stars all the way! More

Great service from Michael Jenkins I went in for a service due. Was having no problems. Of course a few things needed to be done. After Mr Jenkins recommendations, had the work done. V I went in for a service due. Was having no problems. Of course a few things needed to be done. After Mr Jenkins recommendations, had the work done. Very pleased and satisfied. Mr Jenkins courtesy and service, as always is most appreciated. More

Top Customer Service Ray took great care of me even though the service center was essentially closed preparing for an event to recognize the people focus work that the peo Ray took great care of me even though the service center was essentially closed preparing for an event to recognize the people focus work that the people do at the dealership. Ray took my car and made sure I was given a nice courtesy vehicle to use while my car was being worked on. I appreciate Mr. Frye and his openness about what he is able to do to help his customers. He is a champion for the people - I mean customer :) I don't necessarily like spending money of car repairs, but working with Ray makes the experience a little less painful :) More

Great car buying experience! My sales rep, Teric, was very thorough and helpful. He was pleasant to work with and made sure I left feeling great about my new car purchase. I wi My sales rep, Teric, was very thorough and helpful. He was pleasant to work with and made sure I left feeling great about my new car purchase. I will highly recommend him to others looking for a new car! More

Excellent Experience! From the first response to an on-line inquiry about a 2017 BMW X5 to receiving the keys after purchasing it, was by far, the most enjoyable vehicle p From the first response to an on-line inquiry about a 2017 BMW X5 to receiving the keys after purchasing it, was by far, the most enjoyable vehicle purchase I have ever made! The staff was excellent and went overboard to accommodate my husband and I. Our salesman, Nana A. Prempeh was the BEST! After searching for a car for many months, test driving every kind of SUV out there and praying about a decision, I never had peace from the Lord about making a purchase. I got an email from Cargurus about a BMW at Passport, so I sent an inquiry and schedule a time to stop by to see it. We were greeted by Robert Oates who I had emailed with a few times in reference to the car and then introduced to Nana. We chatted a bit and then took the car for a drive. I started to feel like may be, finally, I was going to buy a new car. As a Christian, I felt the Lord put all the pieces into place and after a night of prayer, I knew that car, this dealership, and Nana were all part of my new car! FYI....I had driven the X3 and X5 at another dealership prior and to be honest, never really thought I would end up buying one! I love my new car and I am so thankful the Lord provided a way for this to all come together!!!!! More