Passport BMW

bunch of liars I saw an ad for a BMW on the internet on December 2nd. This car had no photos posted so I made an inquiry about the car online and later on JC the man I saw an ad for a BMW on the internet on December 2nd. This car had no photos posted so I made an inquiry about the car online and later on JC the manager called me and told me this car is being inspected and getting ready for showroom. He said he will call me as soon as this car is ready so I can go take a test drive. He never did( what was I thinking? Honesty!!!). This morning on December 4th someone from the dealership called and said it is sold. The dirty game all af the dealers play and this one is on top of my "never go there" list. Terrible experience. More

Satisfied new BMW owner November 2015 - I took delivery of a new 2016 X5 and my experience at Passport was excellent. This is my first BMW, which I ordered from the factory, November 2015 - I took delivery of a new 2016 X5 and my experience at Passport was excellent. This is my first BMW, which I ordered from the factory, and I love it. I worked with Aarion Browne and in addition my wife and I met Joe Long, David Comfort, Jeff Steel, and J.C. Thomas. Each was very professional, polite, attentive, and each genuinely listened to any of my concerns and questions. Though no fault of Passport, my vehicle had minor delivery damage which was repaired to brand new quality and fixed to my satisfaction. I was assured Passport BMW will stand behind their workmanship. Thank you - Evan. More

Run away I bought a used car from Passport with the remainder of the factory warranty. They sold the car to me stating there were no accidents. It turns out th I bought a used car from Passport with the remainder of the factory warranty. They sold the car to me stating there were no accidents. It turns out there was extensive bodywork done to the car that is now falling apart. They are telling me they are not responsible. Time for lawyers to get involved. Stay away from this dealership. More

Jeff Steel is DISHONEST - STAY AWAY Jeff Steel is a finance manager that is very disrespectful and dishonest. He will lie to your face and get an attitude as if you are the one lying. I Jeff Steel is a finance manager that is very disrespectful and dishonest. He will lie to your face and get an attitude as if you are the one lying. I would stay away from Passport BMW until they realize how unethical Jeff is and take appropriate action to terminate his employment. Do not buy anything from Jeff and if possible just skip Passport all together. There are plenty of good people out there to deal with, no need to go through the same pain as I did with Jeff and Passport. More

Failed state inspection. Skipping important service items. The review is of the SERVICE. Sales experience was great and I consider coming back. The service has deteriorated significantly over 6 years. I wa The review is of the SERVICE. Sales experience was great and I consider coming back. The service has deteriorated significantly over 6 years. I was extremely disappointed this summer. This is why I decided to write this review. Here are my latest experiences with the PASSPORT BMW Service: 1. Safety issues introduced after a job done on my car. Safety inspection failed next day! Issue was fixed after I came back. At the same time, an apparent steering whleel issue was not fixed since they were not able to diagnose it after 2 attempts… . As a result I had to go back to another dealer and fix it. 2. Alternative shop recommended to replace both (2) vanos solenoids. I requested to do the job which was promised. After I looked at my job summary upon return home, only one vanos solenoid was replaced. As a result I will have to pay deductible twice and waiste my time again to fix it ! 3. Denied servicing my car under maintenance. Denied changing oil after about 14,000miles and after 1 year. Denied to accept in writing that they carry all responsibility and liable for safety of the car resulting from their denial. ! I had to take a loaner and after 2 days learn they will do nothing !!!! Double time spent with no reason!! 4. Bite and switch. Upsell . recommendations NOT based on your specific needs : 2 years ago I was persuaded that based on may specific “car needs” I have to get warranty and maintenance packages. I paid around 2K for maintenance and had 1 oil change and 2 sets of wipers. Since now oil change is running $74 I lost around 2K altogether !!! NEVER buy maintenance- it is worh nothing! More

Don't drive too far After discussing a Certified BMW with the salesman, I drove 120 miles to test drive it. Should have asked if they will negotiate on prices. Car seem After discussing a Certified BMW with the salesman, I drove 120 miles to test drive it. Should have asked if they will negotiate on prices. Car seemed okay but the salesman said all prices are non-negotiable (which I don't believe is accurate). I think he figured he could drill me since I'd driven so far to see the car and would be invested in it. I walked away, More

Avoid at all cost Horrible Customer Service! Sales people and business manager lie and use bait in switch techniques to get you to buy a car. Absolute worse sales exper Horrible Customer Service! Sales people and business manager lie and use bait in switch techniques to get you to buy a car. Absolute worse sales experience I've ever had with a dealership. Family has been buying cars from them for over 15 years and will never buy a car from them again. Also, service people are very unreliable and don't know what they are doing! Read all the reviews before you go! NO one likes passport BMW! More

You just lost one. My experience with Passport BMW started out just fine but quickly turned sour. I visited this dealership after searching online for local dealerships. My experience with Passport BMW started out just fine but quickly turned sour. I visited this dealership after searching online for local dealerships. I placed an online application and received no follow up call prompting me to call the location to check on the status of my application. I was connected with Mr. Peter Akaeze. He was able to locate my online application and ran my credit app then we scheduled an appointment to meet the following day. When I arrived although I was prompt with my appointment Mr. Akaeze was not awaiting my arrival and had to be paged to greet me. He was very jovial and seemed very nice and warm. Over the phone I explained my financing goals and the vehicle I was originally interested in (an X5). Because I originally stated what I wanted to spend monthly Mr. Akaeze advised that an X5 probably wouldn't be feasible. Therefore, when I arrived to view cars I was a bit indecisive as my original car choice would not be explored. We test drove a 5 series which I was not too keen on. I then saw the 428i and we test drove that. I asked Mr. Akaeze to provide financing numbers on those vehicles and all the while I was still not really totally happy with either and it showed. I spent the entire afternoon at the dealership walking in the rain on the lot with Mr. Akaeze looking at options but I was still unsure. Towards early evening I advised Mr. Akaeze I would be going home as I was a bit mentally drained and also needed to get home to my family. He was hesitant to let md leave. I strolled the lot and then came upon an X3 which I wanted to look at. I asked Mr. Akaeze to view. As soon as I sat in it I loved the feel of the car interior. I'm an SUV gal haven't driven a car in years so this was up my alley. But again, I started out interested in the X5 so why wouldn't it be? I then waited at the dealer as Mr. Akaeze worked on getting finance info for me. He was unable to do so before I left and we communicated via email that evening. I advised that if he could get the vehicle to the price point I was looking for we could close the deal. However, the more research I did that evening the more I realized that the X3 may not be for me and maybe the X6 would interest me more. In addition Mr Akaeze was not clear on the specs of the 428i which I was also interested in but told him that if it didn't have certain luxury features I didn't want it. Well researching online I found it DID just in a different model. Mr. Akaeze never mentioned that to me. So the next morning I returned and it was business as normal however I was armed with this new info. I test drove the X3 as that was where we left off but I didn't get the warm and fuzzies for it. We then walked the entire lot in the fog and cold mist rain looking for another X3 in a different color that I saw was in stock online. We returned to the dealership and Mr. Akaeze began to show clear irritation. His mood became cold. I didn't like his vibe AT ALL. I told him to check on the numbers for the X3 and he came back to congratulate me as he was able to get the financing I was looking for. I was still uneasy and just felt in my gut I wasn't doing the right thing. Plus his attitude wasn't helping either. I kept trying to make light of the situation by saying "I'm sorry, I know you're irritated.." And not once did he respond like one should when a customer comments in this way. Not once did he say "No don't be sorry" or "I'm not irritated." Nothing. Lol. The tension was clear. I then asked to drive the X6. After driving it I was in love. I knew it was for me. Now although it was not the color combo I wanted I was stil willing to get the vehicle. Peter's nasty disposition however was just a total turn off. I sat in his office while he went to his managers office to run the numbers. He then calls me to his managers office with him. Felt like I was going to the principles office. His manager begins to go over the numbers and although they were much higher than what I originally set out to spend I still could afford however in my gut something was saying LEAVE as Peter's disposition was just totally turning me off. Like I know I had been indecisive but dude you are a car salesman. This is your JOB to show me options!! It's not like I'm buying a Kia (no offense to Kia owners) but this car is xxxx there a house on wheels! I need to be completely confident in my purchase so if you have to show me 100 cars you should do so with a smile and secretly hide your irritation! Lol. Well I told them I wanted to ask my hubby, when in all actuality I had the green light from him to get whatever I wanted but I just wanted to get out of there as I felt uneasy. As soon as I said I wanted to wait and talk to my husband Peter gets up and walks out of the office!!! OMG! I look at his manager and say "I must have upset him"! And his manager (JC Thomas) just glosses over it like it was acceptable for him to act in this way. I was appalled! As soon as I left I contacted Silver Spring BMW and lets just say their service was night and day!! Within 4 hours I was leaving that location in my brand new fully loaded X6! Couldn't be happier!! I called and expressed my discontentment with my experience at Passport to the manager JC. He apologized but I feel like the correction should have been made before I left. You don't let a customer leave your premises disrespected in front of you the way Peter disrespected me!! And for that reason all that time you spent with me Peter someone else got paid for it! You just lost one! More

Non-negotiable!!! Salesman did not allow any negotiations below MSRP markup. Dealer invoice 10% above fair price. Customer will pay 4-6k above fair price. BMW manfactur Salesman did not allow any negotiations below MSRP markup. Dealer invoice 10% above fair price. Customer will pay 4-6k above fair price. BMW manfacture rebates to consumer were applied to offer before reaching a fair deal. Buyer beware. More

Passport BMW "wowed" me! I was in the market for 2015 BMW 428i convertible and had received quotes from other BMW dealers in the area (one where I leased my previous car and t I was in the market for 2015 BMW 428i convertible and had received quotes from other BMW dealers in the area (one where I leased my previous car and the other where I had that car serviced). Before making a final decision, I read a review of Passport BMW and of Adam Hansford in particular and decide to check them out. I called Adam, gave him info about my previous quotes and that I had read about him and Passport on DealerRater and gave them the opportunity to "wow me". I was not disappointed! Though I did not actually meet Adam until picking up my car (I ordered it from scratch and received update emails on the build and shipping process), Adam was a real pleasure to work with -- courteous, responsive, and willing to go the extra mile. In addition to Adam, I also dealt at purchase with Troia Collins in the finance department. Troia also was a pleasure to work with. More