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Passport BMW
Suitland, MD
795 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 21, 2013
My husband and I came in to look at a 5 series BMW and Brandon Kim made our car shopping more than enjoyable. He was more than helpful, much more like a friend. His great personality and willingness to a Brandon Kim made our car shopping more than enjoyable. He was more than helpful, much more like a friend. His great personality and willingness to assist us with whatever was needed, made the entire experience fun and memorable. It was a pleasure to have met such a wonderful and helpful individual. I would highly recommend this dealership and Brandon Kim as thier salesman. Many Blessings, Felicia and Gregory Newton More
by fnewt
Employees Worked With
Brandon Kim
March 19, 2013
Edward Han provided excellent service while I was serving overseas and would definitely recommend Passport BMW for in state and out of state purchases. Thank You!!' overseas and would definitely recommend Passport BMW for in state and out of state purchases. Thank You!!' More
by BMWman2010
Employees Worked With
Edward Han
March 19, 2013
Thanks to Anthony Fegans my husband and I walked out with two vehicles that we absolutely love. Anthony patiently worked with us and understood our needs and wants. He gave us VIP access to the dealership an two vehicles that we absolutely love. Anthony patiently worked with us and understood our needs and wants. He gave us VIP access to the dealership and made sure that we were pleased. He was punctual, very knowledgable, and made our purchase experience smooth. We would highly recommend Anthony for his exceptional customer service. More
by mariacg80@gmail.com
Employees Worked With
Anthony Fegans
March 18, 2013
John Erjavek- I had a great buying experience at Passport BMW over the weekend. Brandon Kim, my sales client advisor was very friendly and worked diligently to get the deal done. I would highly recommend buy BMW over the weekend. Brandon Kim, my sales client advisor was very friendly and worked diligently to get the deal done. I would highly recommend buying a BMW from Brandon at Passport. The dealership is beautiful and the selection of models is second to none! I've bought multiple vehicles in several states over the years but will always look up Brandon at Passport BMW first now when I'm in the market for a new automobile. More
by erjavek33
Employees Worked With
Brandon Kim
March 16, 2013
We researched buying our car online and found exactly the right car at Passport BMW at a very good price. We arrived at the dealership unannounced and were met by Brandon Kim who quickly located the car we h right car at Passport BMW at a very good price. We arrived at the dealership unannounced and were met by Brandon Kim who quickly located the car we had seen online and brought it around for us. Brandon was excellent and knew the vehicle inside and out. He answered all our questions and was completely open to giving us all vehicle history and confirming our view that the price was spot on. I highly recommend Brandon and Passport BMW for anyone in the market for a new or used car. We will certainly be going back for all our BMW needs. More
by cjcornell
Employees Worked With
Brandon Kim
March 15, 2013
By far the best customer service we have experienced. We are pleased with the care and professionalism we got from Brandon. He made us feel like friends and not customers. I liked that he listened to what I are pleased with the care and professionalism we got from Brandon. He made us feel like friends and not customers. I liked that he listened to what I wanted and didn't try to sell me something I didn't want. He made sure to cover all the features the vehicle had and answered all of my questions. I'm very happy with my car but I'm mostly happy knowing that I was treated with care and everytime I go to the dealership I will be treated just the same. More
by Snibbor77
Employees Worked With
Brandon Kim
March 04, 2013
The experience & purchase of my new X6 at Passport BMW in Marlow Heights was exceptional. From trading in my old vehicle to purchasing my new X6 Brandon Kim (sales representative) & Passport team met BMW in Marlow Heights was exceptional. From trading in my old vehicle to purchasing my new X6 Brandon Kim (sales representative) & Passport team meticulously reviewed, appraised, and clarified all questions and options throughout the transaction process. Regards, Susan Beasley-Kim More
by susanbkim
Employees Worked With
Brandon Kim
February 26, 2013
I purchased my first BMW from Passport in May 2002, an new 330i. The salesman wasn't the most friendly person I'd ever met, but the service on the vehicle throughout the warranty period and beyond was goo new 330i. The salesman wasn't the most friendly person I'd ever met, but the service on the vehicle throughout the warranty period and beyond was good. In February 2013, after 245,000 miles and 11 years, I was finally ready to purchase another car. I test drove a Lexus but nothing drives like a BMW. This time I did not want to purchase a new car, so I researched several dealers until I found 2 cars that I was interested in--1 at Passport and 1 at another dealer. I had a great experience with Brandon Kim at Passport (I purposely did not request the salesman I had in 2002)--he was very friendly, has a great personality, and meticulously followed up to be sure he answered all of my questions. The customer service I received at the other dealer wasn't very good, so I made a second trip to Passport. Not only did Brandon take me on another test drive, he drove the car himself to show me how well it handles. Even after I purchased the car (a 2010 335xi), Brandon still followed up to be sure I was satisfied and to coordinate between the business manager (who was also very patient) and myself when I had a few more questions about warranty options. I don't plan to wait 11 years again to purchase another car, and I will definitely ask for Brandon when the time comes! Joyce More
by jbargeman
Employees Worked With
Brandon Kim, Jeff Steele
February 09, 2013
Mehrzad Ganjriz was very helpful during the research and sales process for my pre-owned BMW M3. When the car first appeared on the Passport BMW website, there were no pictures associated with it. Mehrzad sales process for my pre-owned BMW M3. When the car first appeared on the Passport BMW website, there were no pictures associated with it. Mehrzad volunteered to take pictures of the car and email them to me. A little extra effort that was not required, but appreciated. During the negotiation and eventual sale of the BMW, Mehrzad was very thorough describing the features and operation of the car, reviewing its service history, and answering any and all questions that I had. I am pleased with my purchase and satisfied with the quality of sales service provided by Mehrzad and the rest of the staff at Passport BMW. More
by penry
Employees Worked With
Mehrzad Ganjriz
February 06, 2013
I am very pleased with the experience I had when purchasing my new 2013 M5 from Passport BMW. This is my third new BMW I have purchased from Passport BMW. From negotiations with Annamarie and Joe Lo purchasing my new 2013 M5 from Passport BMW. This is my third new BMW I have purchased from Passport BMW. From negotiations with Annamarie and Joe Long down to the final delivery the Passport team was very accommodating and a pleasure to work with. I ordered my new car to the exact specs the way I liked. During the build process Annamarie Pistone communicated very well and kept me informed on the progress of the car. The car was delivered ahead of schedule and when I went to the dealer the car was upfront in the parking lot, perfectly clean and ready for delivery. The entire process took very little time and I was treated very well by Annamarie and Marko in the business office. I truly enjoyed the buying experience and could not be happier with my new M5 from Passport. When the time comes for a 4th BMW I will surely contact Annamarie for that vehicle! Overall I rate this dealership 5 out of 5 stars, just a great dealership that knows the business well and how to treat a valued customer! If anybody is in the market for a new or used BMW please don't hesitate to call Annamarie, she is very knowledgable on the BMW products. Sincerely, Ryan Magazzine More
by RyanMagazzine
Employees Worked With
Annamarie Pistone, Joe Long
