Passport BMW

The customer service I received from Benny was excellent. He was friendly and sincere. He was also very patient, taking the time to ensure I purchased the right vehicle. He was friendly and sincere. He was also very patient, taking the time to ensure I purchased the right vehicle. More

RSS- I bought a 528ix drive from Nan Wong at Passport BMW. First and far most, Nan is the best sales person I have ever met. She was professional and personable. She was not pushy or rude like some of th BMW. First and far most, Nan is the best sales person I have ever met. She was professional and personable. She was not pushy or rude like some of the sales people I have come in contact wiith. I have been browsing for a car for approximately one (1) year but started SERIOUSLY looking approximately two (2) months ago. I have visited if not all, close to all of the BMW dealerships in the DMV and the service was not up to par. In all fairness I have met some cool sales people but none who comes close to Nan and the staff at Passport BMW. No offense meant, but Nan's supporting cast at Passport BMW were Dave Comfort, Joe (I think he is the manager for pre-own cars), Jeff Steel (Business Manager), Leonard (Service Department) and the two ladies in the business office Dorthea and Phyllis. (My apologies if the titles or work location is incorrect). Everyone was friendly and welcomed me to the Passport and BMW ownership family. The service was so good, I felt like a celebrity. Oh, did I mention, I got an outstanding price for my car. I know my commets are long, so to sum it all up, I would refer my family, friends and a stranger to Passport BMW. Keep up the outstanding and friendly service you provide! NAN, YOU ROCK! More

Ed Han and the staff at Passport BMW were extremely professional and friendly at both our visits to this dealership. They were very supportive during the time we were waiting for our vehicle order to b professional and friendly at both our visits to this dealership. They were very supportive during the time we were waiting for our vehicle order to be completed. All our questions were answered in a timely manner. The whole experience was pleasant and better than any previous car buying experience. More

Im not much of a writer, but my recent experience at Passport BMW led me here. I could not have asked for a better sales person, Mehrzad Ganjriz, is an excellent salesperson he took the time to explain Passport BMW led me here. I could not have asked for a better sales person, Mehrzad Ganjriz, is an excellent salesperson he took the time to explain the vehicle, contract, and then the features in my car upon delivery (2012 BMW). He has followed up with me and continues to help me when I go to the dealership. I have had quite a bit of contact with several people at the dealership, that I have to mention them by name. Mario, Finance Mgr, James Hampton, Parts Dept, Fred, Service Manager and last but not least Jay Klein, General Mgr, all employees have made the experience at Passport BMW a memorable one. I thank everyone for all of their great customer service that they have given to me. More

My sales person, Anthony Fegans, provided me with the easiest car buying experience I've gone through. He was prepared upon my arrival for the appointment, he worked through the pricing efficiently, and easiest car buying experience I've gone through. He was prepared upon my arrival for the appointment, he worked through the pricing efficiently, and when the deal was completed, ensured I drove away in my new vehicle a happy customer. I was very impressed with Anthony and the team at Passport BMW. More

We started out with the BMW dealerships close to where we live in Hampton, VA, but didn't get anywhere and pricing was always an issue. They always wanted to work from MSRP down instead of invoice up. We wer live in Hampton, VA, but didn't get anywhere and pricing was always an issue. They always wanted to work from MSRP down instead of invoice up. We were planning to order the car we wanted with the options we wanted. We contacted Mehrzad Ganjriz at Passport BMW through the USAA car buying service and he was very knowledgeable and accomodating. He always called or emailed, and made an excellent sugggestion about an option/package that actually saved us money. We drove up (181 miles from home) to Passport BMW, ready to order our car, Mehrzad suggested we look at 3 cars on the lot that didn't have the interior we wanted, but had pretty much everything else. He even moved the cars side by side so we could compare and see what the interior would look like. We realized the interior didn't look as good as we thought it did with the exterior we wanted. Mehrzad offered us a test drive and explained the cars features better than at the dealer we had visited at home. We were sold after the test drive and the level of customer service we experienced. There was no pressure during the transaction and we got the price our USAA service quoted. We dealt with Jeff Steele for the financial part of the transaction, and the whole process was fast, efficient, and also with great costumer service. Passport BMW is definitely the place to buy a BMW. They have a great selection and will do whatever they can to get you into the BMW of your choice at a great price. Ask for Mehrzad Ganjriz, he will take care of you. More

Great Car Search/Buying experience with Mehrzad Ganjriz! I utilized USAA's Car Buying Service and Passport BMW was 1 of 7 BMW dealerships that contacted me. Within a few hours, I had spoken with 4 out of t I utilized USAA's Car Buying Service and Passport BMW was 1 of 7 BMW dealerships that contacted me. Within a few hours, I had spoken with 4 out of the 7 dealerships either through e-mail or the phone.... Mehrzad impressed me from the get go! He is extremely courteous and knows his product line! He didn't haggle with me at all.... Though he did not have the vehicle with the upgrades that my wife and I desired... he was able to find one with almost everything that we wanted. Completed most of the paperwork prior to vehicle arrival and within 3 days it was on the lot... washed and ready to go! Mehrzad gave my wife and me a very thorough brief on specifics of the vehicle and with a few more final signatures.... we were driving our new BMW home! Overall, the best car buying experience for both of us! We love our X3! Mehrzad has continued to follow up with us to ensure our satisfaction. Don't hesitate to contact Mehrzad and the Passport Team! More

This is the place to buy a BMW in the DC/Annapolis area. I wasted 2 weeks with Annapolis BMW trying to get a new car at the right price. They searched, but had difficulty finding a car with what I wanted on I wasted 2 weeks with Annapolis BMW trying to get a new car at the right price. They searched, but had difficulty finding a car with what I wanted on it. When they did find an acceptable car, their reactive instead of proactive approach resulted in the car going to another dealership. The worst part is, I always had to call them to find out what was going on. When that deal fell through they could only find me a more expensive care with options I didn't want and were unwilling to lower the price. Then, I contacted Passport BMW and bought the right car at a lower price in an hour. Mehrzad was great. He was proactive and made things happen. The pricing was upfront without the standard "car salesman" games I found at Annapolis BMW. The car had just what I wanted and the price was lower. The best part was Mahrzad made phone calls to get things done instead of waiting for emails. The whole process was fast and efficient with great costumer service. Go to Passport BMW and ask for Mehrzad. More

I had a very good experience buying my new BMW from I had a very good experience buying my new BMW from Passport last month. My wife bought her BMW from this dealer 4 years ago. I was not sure I wante I had a very good experience buying my new BMW from Passport last month. My wife bought her BMW from this dealer 4 years ago. I was not sure I wanted a BMW, but it was definitely one of the cars i was considering when I started shopping for a new vehicle. My wife's sales guy, Ed Han, was still with the dealer and he made the whole process very easy. He is a professional who cuts through all the crap so you can make an informed decision. This dealer was way beyond the competition in making me feel like they wanted my business. I attribute 95% of that to Ed and I hope he is still there the next time my wife and I decide to buy a new car. More

Prior to purchasing my car from Passport I had visited two well known BMW dealerships in Northern Virginia and communicated with several salespersons over the internet. At one of dealerships I stood in th two well known BMW dealerships in Northern Virginia and communicated with several salespersons over the internet. At one of dealerships I stood in the showroom for about 25 minutes before anyone even asked me a question, so I left. I received an email and follow-up phone call from Annamarie at Passport after completing a Truecar.com quote online. Annamarie was very attentive and listened to all my wants and concerns when it came to buying a car. She was direct, upfront, honest and genuine throughout the entire process and didn't play the typical salemanship games. Once I decided on the type of car I wanted I knew that I would buy from Passport because of the service I received from Annamarie. I would definitely recommend my friends, family members and associates to visit Passport when they are in the market for a new car! More