Passport BMW

The purpose of my review is not to do any dealership bashing or things of that nature, but I'll present the facts, and as a consumer, you can decide if "this can happen to you." I made my first purchas bashing or things of that nature, but I'll present the facts, and as a consumer, you can decide if "this can happen to you." I made my first purchase in Feb 2022 on X3 M40 because this dealer had build slots. I'm a repeat customer buying a second M440i x-drive BMW a year later, and neither the Salesman nor the Sales Manager did not offer to provide any DEALERSHIP incentives for being a repeat customer. I had to use my financing to maximize rebate opportunities outside the Dealership. For the record, my credit was in the exceptional range. The Salesman offered up MANUFACTURER rebates, and they passed them off as their own, and in the same conversation, I was told that the Dealership would take care of me. Then I got told again that I had made out on the deal. I understand and know dealership financing and that THEY always make out on the sale! It's hilarious how this Dealership assumed that I didn't see the difference between manufacturer vs. dealer rebate (lack thereof). I would have backed out of the deal; however, it stated on the purchase order that I signed that my $1k deposit was non-refundable. Do you think the Dealership could have done better? In summation, my second $68k purchase in a 14mo period from this Dealership, and all that I received were manufacturer and military rebates and zero consideration from the Dealership. I was their second easy sale and most definitely will be the last. They didn't even offer to tint windows, all-weather floor mats, or anything of the sort. I received Zero perks from this Dealership. Loyalty to a customer can go a long way, especially with the capabilities of AI and social media. More

Had the best experience purchasing a custom build 2024 X5 from Passport BMW. I had the pleasure of dealing with Nathan Tibbetts and he was incredible throughout the whole process. He answered all my question from Passport BMW. I had the pleasure of dealing with Nathan Tibbetts and he was incredible throughout the whole process. He answered all my questions and addressed all my concerns. He also kept me updated every step of the way which made the waiting so much easier. Thanks to Nathan for making the whole experience go smoother and quicker than I imagined. More

I recently brought my 2016 X5 M into Passport BMW with a cooling problem. Mike Jenkins helped me out, and helped with getting an Enterprise rental car while we waited for parts. We got me back up and runn cooling problem. Mike Jenkins helped me out, and helped with getting an Enterprise rental car while we waited for parts. We got me back up and running great! Thank you Mike! More

John Accettullo was fabulous during the process of me purchasing my new 2023 X4. I appreciated his assistance and honesty. purchasing my new 2023 X4. I appreciated his assistance and honesty. More

I had a great experience today purchasing my new 2023 X4, with the assistance of John Accettullo. John made the painful process of paperwork as simple as possible. John was professional and honest about eve with the assistance of John Accettullo. John made the painful process of paperwork as simple as possible. John was professional and honest about every detail of the purchase process and that was greatly appreciated. John's attributes, knowledge and passion for what he does kept me from purchasing elsewhere and helped me to finalize my decision to purchase another BMW. The day he contacted me, I was seriously considering purchasing a Cadillac - thanks John!! More

Special thanks to Brandon Dakessian, Hassan Kholfi, and Ken Brokaw at Passport BMW for their excellent customer service. I recently bought a Certified BMW M240i. The car has runs great and has exceeded all Ken Brokaw at Passport BMW for their excellent customer service. I recently bought a Certified BMW M240i. The car has runs great and has exceeded all my expectations. The entire team at BMW Passport have been amazing. From service ( Ken Brokaw) to vehicle sales ( Brandon Dakessian), and dealership Financing (Hassan Kholfi), I have had a great experience all around. Very friendly, professional, and courteous staff. I will definitely buy my next BMW from Passport BMW ! More

Fantastic people to do business with. Nathan Tibbetts is not just a consummate professional, but a great guy. He was super helpful, flexible, and informative throughout the car buying pro Nathan Tibbetts is not just a consummate professional, but a great guy. He was super helpful, flexible, and informative throughout the car buying process. Once the car was ready for delivery, he worked very quickly to help me get through the paperwork and drive off. More

If you want the best experience, go to Passport BMW. This is my second time purchasing a car from them and the second time working with Nana Prempeh from sales. I highly recommend him! T.O. This is my second time purchasing a car from them and the second time working with Nana Prempeh from sales. I highly recommend him! T.O. More

I recently purchased the BMW I4, my dealer was Jordan Riley, the experience was pretty smooth and quick. Jordan was very helpful and knowledgable throughout the purchase process, the purchase was very s Riley, the experience was pretty smooth and quick. Jordan was very helpful and knowledgable throughout the purchase process, the purchase was very smooth and quick. This was one of the best experiences I had purchasing a vehicle. I am very satisfied with my purchase. More

We just purchased our first BMW from Passport BMW. Nathan Tibbetts was very helpful, knowledgeable, attentive, and always available when needed. We loved the new state of the art facility and all th Nathan Tibbetts was very helpful, knowledgeable, attentive, and always available when needed. We loved the new state of the art facility and all the staff were pleasant and helpful. It was a very pleasant purchasing experience. We love our new car and highly recommend this facility and Nathan for your passport to a new car! More