Passport BMW

I recently brought my 2016 X5 M into Passport BMW with a cooling problem. Mike Jenkins helped me out, and helped with getting an Enterprise rental car while we waited for parts. We got me back up and runn cooling problem. Mike Jenkins helped me out, and helped with getting an Enterprise rental car while we waited for parts. We got me back up and running great! Thank you Mike! More

John Accettullo was fabulous during the process of me purchasing my new 2023 X4. I appreciated his assistance and honesty. purchasing my new 2023 X4. I appreciated his assistance and honesty. More

I had a great experience today purchasing my new 2023 X4, with the assistance of John Accettullo. John made the painful process of paperwork as simple as possible. John was professional and honest about eve with the assistance of John Accettullo. John made the painful process of paperwork as simple as possible. John was professional and honest about every detail of the purchase process and that was greatly appreciated. John's attributes, knowledge and passion for what he does kept me from purchasing elsewhere and helped me to finalize my decision to purchase another BMW. The day he contacted me, I was seriously considering purchasing a Cadillac - thanks John!! More

Special thanks to Brandon Dakessian, Hassan Kholfi, and Ken Brokaw at Passport BMW for their excellent customer service. I recently bought a Certified BMW M240i. The car has runs great and has exceeded all Ken Brokaw at Passport BMW for their excellent customer service. I recently bought a Certified BMW M240i. The car has runs great and has exceeded all my expectations. The entire team at BMW Passport have been amazing. From service ( Ken Brokaw) to vehicle sales ( Brandon Dakessian), and dealership Financing (Hassan Kholfi), I have had a great experience all around. Very friendly, professional, and courteous staff. I will definitely buy my next BMW from Passport BMW ! More

Fantastic people to do business with. Nathan Tibbetts is not just a consummate professional, but a great guy. He was super helpful, flexible, and informative throughout the car buying pro Nathan Tibbetts is not just a consummate professional, but a great guy. He was super helpful, flexible, and informative throughout the car buying process. Once the car was ready for delivery, he worked very quickly to help me get through the paperwork and drive off. More

If you want the best experience, go to Passport BMW. This is my second time purchasing a car from them and the second time working with Nana Prempeh from sales. I highly recommend him! T.O. This is my second time purchasing a car from them and the second time working with Nana Prempeh from sales. I highly recommend him! T.O. More

I recently purchased the BMW I4, my dealer was Jordan Riley, the experience was pretty smooth and quick. Jordan was very helpful and knowledgable throughout the purchase process, the purchase was very s Riley, the experience was pretty smooth and quick. Jordan was very helpful and knowledgable throughout the purchase process, the purchase was very smooth and quick. This was one of the best experiences I had purchasing a vehicle. I am very satisfied with my purchase. More

We just purchased our first BMW from Passport BMW. Nathan Tibbetts was very helpful, knowledgeable, attentive, and always available when needed. We loved the new state of the art facility and all th Nathan Tibbetts was very helpful, knowledgeable, attentive, and always available when needed. We loved the new state of the art facility and all the staff were pleasant and helpful. It was a very pleasant purchasing experience. We love our new car and highly recommend this facility and Nathan for your passport to a new car! More

I purchased a BMW 430 Gran Coup in October 2022. My sales person, Rommell Hollins, consistently did not meet commitments made to me. The appraisal on my trade in was insulting (I sold the car elsewh My sales person, Rommell Hollins, consistently did not meet commitments made to me. The appraisal on my trade in was insulting (I sold the car elsewhere for $4K more). When I received by tags, I thought it was strange that there was not a DC Inspection sticker included, but assumed it was because the car was new and didn't require one. I should have investigated this further as I received a $50 ticket for not having one over the weekend. I contacted Rommell for assistance in tracking this down and was first told "finance should have told you to take it to be inspected in the first 30 days". The next day he told me I didn't need one. After reading the information from the DC DMV site to him, the story changed again to "we gave it to you with your tags". They refused to help me resolve this. The final straw came during our conversation when Rommell began to talk over me. I point out that is was rude to interrupt and talk over someone and Rommell said "you're not going to talk to me like that" and then hung up on me. I left a message for Joe Long (the General Manager), but received no response. I think this tells you everything you need to know about the service levels at this dealer. More

I purchased a BMW 430 Gran Coup in October 2022. My sales person, Rommell Hollins, consistently did not meet commitments made to me. The appraisal on my trade in was insulting (I sold the car elsewh My sales person, Rommell Hollins, consistently did not meet commitments made to me. The appraisal on my trade in was insulting (I sold the car elsewhere for $4K more). When I received by tags, I thought it was strange that there was not a DC Inspection sticker included, but assumed it was because the car was new and didn't require one. I should have investigated this further as I received a $50 ticket for not having one over the weekend. I contacted Rommell for assistance in tracking this down and was first told "finance should have told you to take it to be inspected in the first 30 days". The next day he told me I didn't need one. After reading the information from the DC DMV site to him, the story changed again to "we gave it to you with your tags". They refused to help me resolve this. The final straw came during our conversation when Rommell began to talk over me. I point out that is was rude to interrupt and talk over someone and Rommell said "you're not going to talk to me like that" and then hung up on me. I left a message for Joe Long (the General Manager), but received no response. I think this tells you everything you need to know about the service levels at this dealer. More