Passport BMW

Just purchased a 2007 used car (not a BMW) two weeks ago. The sales person said the car I purchased had a navigation system in the vehicle (had the screen and other components) but it wasn't working at the The sales person said the car I purchased had a navigation system in the vehicle (had the screen and other components) but it wasn't working at the time I drove the vehicle because the enabling code was missing. They said that only I (as the owner) would have to take the car to the appropriate manufacturers dealer to get the code, which I did. I then found the navigation system didn't work (i.e., no maps), but other parts associated with this system did function properly. I brought this to the attention of Wydell and they said that since I already purchased the car, and it was under warranty, I would have to take it to a dealer to get it checked. I was disappointed that Passport did not take care of this issue for me or for that matter, it should have been fixed before I purchased the vehicle. The sales associate has been very nice and would recommend him. He drove out to my office in VA, gave me a loaner car while they are fixing a minor paint chip on the car. However, I do believe he should have brought this to the attention of the used car sales manager, instead he said that I should contact him directly. More

Passport is awesome! I worked with Chris (and briefly Passport is awesome! I worked with Chris (and briefly with Peter, as Chris had to go attend to another client who had made an advance appointment, Passport is awesome! I worked with Chris (and briefly with Peter, as Chris had to go attend to another client who had made an advance appointment, whereas I didn't have an appointment). They were both very helpful and did an excellent job of getting my questions answered. What really struck me about my experience here is that it was zero pressure. No one talked about money up front. No one pushed me to buy ASAP. I truly felt that Chris' only goal was to help me find the right car, and he succeeded in that. More

I travel from Germantown to Marlow Heights. There are 2 other BMW dealerships closer to me, and I find the customer service at Marlow heights far surpasses any experience I have come across at the other 2 other BMW dealerships closer to me, and I find the customer service at Marlow heights far surpasses any experience I have come across at the other 2 dealers. I will continue to take the extra miles to get the great service. Just walking in the door I am greeted with hellos from every passing employee and that alone makes a huge difference. More

I am really happy with the purchase of the new BMW from Passport BMW. Frank Fowler (Sales) and Mark Valcich (Sales Diretor) were ready to make the deal. I would recommend Passport BMW to anyone based on my Passport BMW. Frank Fowler (Sales) and Mark Valcich (Sales Diretor) were ready to make the deal. I would recommend Passport BMW to anyone based on my experience. Really great customer service! More

Greg Parker is the most helpful, thoughtful and considerate car saleman I have ever worked with in a car purchase. He went far above and beyond to deliver a perfect car at a perfect price. When I considerate car saleman I have ever worked with in a car purchase. He went far above and beyond to deliver a perfect car at a perfect price. When I buy my next car, it will be a BMW from Greg at Passport. The level of service and attention is amazing. You truly feel that you have purchased a luxury car before you even get behind the wheel. More

I recently purchased a new BMW and had an exceptional purchase experience. My salesman was Ed Han. It was not a high pressure experience in the least. He understood that I was considering making a big purchase experience. My salesman was Ed Han. It was not a high pressure experience in the least. He understood that I was considering making a big investment. Even after my payment for the vehicle, Ed sat in it with me to go into great detail about all the features the vehicle has for an hour or more. My financee is also in the market for a vehicle, an M3, and I have strongly encouraged her to contact him for her purchase as well. Anyone else in the market for a car, I strongly recommend you working with Ed Han at Passport BMW. More

We were having issues with the Engine light coming on in our 2009 BMW X5. We had bought the BMW in Germany through the Military program. The Engine light had come on 4 times in 4 months. Each time the Pa our 2009 BMW X5. We had bought the BMW in Germany through the Military program. The Engine light had come on 4 times in 4 months. Each time the Passport BMW service team helped us out tremendously, but for some reason the engine light would always come back on. After the 4th time We called George Ault (the service department manager)to see what our options were because we were getting frustrated with always having to bring the BMW in every month. George put us in contact with Ed Han to do a vehicle exchange. Ed was extremly helpful and friendly. He took the time to make sure that the BMW X5 we were exchanging for had at least everything that our old one had. I would recommend any of my friends and family to him if they are looking for a new BMW. More

My overrall buying experience at Passport BMW was great. I purchased a 2006 7 series LI. I went to the other BMW dealers in the area more than once,but BMW of Passport delivered. I stopped by Passport at th I purchased a 2006 7 series LI. I went to the other BMW dealers in the area more than once,but BMW of Passport delivered. I stopped by Passport at the last minute while on my way home(Wed). After talking to Emile(salesperson) for a few minutes and telling him my price range( I'd done extensive research).I decided that I would come in the following saturday with my wife.I made it known to him that if he could not deliver, don't waste my time and certainly not my wife's. Emile delievered,he stayed true to his word and I'd purchased a car spending less time here than at any of the other four dealers in the area that I'd visited. Emile is a salesperson that's true to his word, he was patient and addressed any concerns that I had. Also I must mention the sales/financial manager Dave, he is a Beast! I worked with a total of three people during my buying experience, regrettfully I can't remember the name of the other gentleman who was also great during the processing of my application. My buying experience here at Passport was great, perhaps it could be said that I brought a car from the Dreamteam of Dealers. Sincerly, A. L. A First Time BMW Owner More

I strongly recommend Passport BMW located in Marlow Heights, MD on Auth Way over the immediate BMW dealers in Metro DC area because of the professional and no nonsense service that I received. Right f Heights, MD on Auth Way over the immediate BMW dealers in Metro DC area because of the professional and no nonsense service that I received. Right from the first contact with Mr. Peter Brizan, an aire of professionalism with a down-to-earth flavor was perceived. The team at Passport BMW are knowledgeable, friendly, and courteous. Oh yes and "top shelf." Mr. Brizan is "top shelf" when it comes to handling his customers. Even after a day or two when I had questions, though minor, he was still assisted me with the same professionalism. Also, the customer service rendered by the receptionist is "top shelf." They always answer with professionalism and your call will never be forwarded leaving you in the bounce-around mode as so many other dealers do. The service team is very responsive and even with the most trivial of questions, they are always eager to serve you with the same level of professionalism as Mr. Brizan. I really believe in "selling" a product or business that I believe in, after all it's my reputation on the line as well! Yes, Passport BMW is a little further than most would travel but it's worth the drive and you won't regret it. Just call the Passport BMW team today SEE, HEAR, and EXPERIENCE the Passport BMW 1st Class service for yourself. P.S. This message is written of my own volition and no, I am not being paid for this. Passport BMW is just that good. Thanks Peter and the Passport BMW team.... More

My wife and I have purchased a number of vehicles throughout the years. We can say this was the best sales experience we have encountered. It was a pleasure to do business with Passport BMW. The S throughout the years. We can say this was the best sales experience we have encountered. It was a pleasure to do business with Passport BMW. The Sales Consultant, Ed Han, treated us with respect and plain talk. He listened to us and when asked, provied helpful information and guidance. He left this important purchase decision to us. My wife and I did our homework and we believed we were prepared for another agonizing car buying process. Ed made the process simple and stress free. His no pressure, honest approach was refreshing. He spoke intelligently to us and did not have to "See the manager" to make any pricing decisions. We received the pricing we wanted. We were extrememly happy with the negotiation process. The entire purchase process went well from initial e-mail contact with Ed until his thorough final review of our new BMW right before we left the lot. Jay Emadi, Sales Manager, was also honest and professional. He even came into work early to meet our scheduling needs. My wife and I appreciated it. The true litmus test is this... We would certainly return to Passport BMW, recommend it to family and friends, and buy another BMW from Ed. They are on our Christmas Card list. More