Passport BMW

This has been one of the most horrific experiences I have had dealing with a high end car dealership. I leased a 2008 535i from Passport BMW and ofcourse, I was told such good things about the service depar had dealing with a high end car dealership. I leased a 2008 535i from Passport BMW and ofcourse, I was told such good things about the service department. Day 3 of the lease, I had to get the car towed since the car would not move from the Park position. They kept it for 2 weeks and when it returned, it had less than 2 miles gas available on it. I had to go and get gas from the gas station so I can drive it there for refuling. The car looked Dirty from the inside and outside. I complained to the new sales manager and he apologized and promised that this would not happen again. 2 weeks ago, I had problems with the console and iDrive on the vehicle. My car went in shop for over 4 days and I have not received any proper updates. I had to request everyone in the service department several times to get more information. Finally I received my car back today and SAME PROBLEMS. The car is filthy and NO Gas. I called to let them know, and TONY (Manager of Red team service department), tells me that the car was cleaned and not driven anywhere. He had told me earlier that they ran the car for 3 days while running tests on it continuously. Then he starts talking in a bad manner and thretning to hang up when I am trying to explain to him the whole situation. I was about to recommend a friend of mine to buy a vehicle from this dealership because of the pricing and promises they made about the service but this is surely changed my mind. More

Service Dept employee who makes appointments is the Nastiest person Ive talk to at a customer servie organization. Very rude and hung up the phone in ear before I was finish with my call. This was my Nastiest person Ive talk to at a customer servie organization. Very rude and hung up the phone in ear before I was finish with my call. This was my first experience with Passport, but with mployees like her it will most likely be my last. More

I bought my car form Passport BMW on 07/15/2007, I have not driven it yet because it was not ready for sale. I went several times thinking the car would be ready, taking off from work but the same problems not driven it yet because it was not ready for sale. I went several times thinking the car would be ready, taking off from work but the same problems were there. I am extremly un satisfied! More

My X-5 is a lease and has been in the shop 15 times in the past 30 months. The general manager Joe Long and Jay Klein have done NOTHING for us and refuse to do anything for us. They do not return calls or the past 30 months. The general manager Joe Long and Jay Klein have done NOTHING for us and refuse to do anything for us. They do not return calls or e-mails. The car is still under warranty, but it is still not in normal working order. BMW customer service is not responsive either. They have referred us back to the dealership and the dealership ignores us. My frustration is growing!! More

Met with Joern and Dave Myers. Very professional, courteous, prompt response and upfront in the dealings. You have to know you numbers b4 u approach them though. Other than that, its a GREAT exper courteous, prompt response and upfront in the dealings. You have to know you numbers b4 u approach them though. Other than that, its a GREAT experience. I would recommend anyone who wants to get a best deal through them only after you have DONE your research. Visit www.bimmerfest.com/forums for ACTUAL wholesale pricing, ask a dealer topic for any leasing info .. etc Everyone is out to make a profit. We as a customer want to reduce the price and they as the salesperson wants to increase the profit. Negotiation will go back and forth and if you do know your numbers well, you will get a GREAT DEAL. Do not hesitate to do comparison with other dealers for a better price. All in all, VOB is willing to offer me a much better price if I FAX OVER the numbers provided by Passport but I stayed with Passport simply because of the professionalism. Hope this helps for future lurkers More

beware of the nice guy and big bill service. before you start digging a deeper hole, find another service center. this is the only service department i have done business with that makes the customer feel start digging a deeper hole, find another service center. this is the only service department i have done business with that makes the customer feel like its your lucky day when the bill is below a $1,000. fool me once shame on you...fool me twice same on me....Stay away!!! More

Purchased a E90 330i from Peter Brizan in the Internet sales department. Excellent price, no hidden fees, and Peter is very knowledgeable about the cars. I originally went to a BMW dealer closer to me, sales department. Excellent price, no hidden fees, and Peter is very knowledgeable about the cars. I originally went to a BMW dealer closer to me, then I read on other Internet forums that Passport was the best place to buy a BMW in the DC area. I can't comment on all the DC area dealerships, but I can say that Passport, and particularly Peter, was extremely friendly, honest, and professional. He also gave me a great price, so I bought from them. I will update my review once I take delivery of the car in 6-8 weeks. So far, I could not recommend them more highly. More

Bought my first BMW from Passport. Absolutely no games, ended up paying about $1000 over invoice on a $45K E90 330i. During the manufacture, shipping and delivery of the car, I was kept up to date. On ended up paying about $1000 over invoice on a $45K E90 330i. During the manufacture, shipping and delivery of the car, I was kept up to date. On the day we picked it up, it was a no hassle experience. Sadly Jim is no longer there but according to the various message boards, there are several friendly sales associates that stepped into his shoes. Passport is a 150 mile round trip for me - I live in Bel Air, MD. Their responsiveness, friendly non-snooty attitude and pricing made me go there and bypass Towson and Bel Air BMW for my business. I will certainly go there first for my purchase of a 335 next year. Highly recommended. More

The cost for repair is a lot greater than their competitors. I live within 2 miles of this dearlership and I travel all the way to NorthWest BMW in Owings Mills, MD, which is about 50 miles out ju competitors. I live within 2 miles of this dearlership and I travel all the way to NorthWest BMW in Owings Mills, MD, which is about 50 miles out just to get something as small as an oil change. I would not recommend this dealership because the customer service is not good and they do not provide loaner vehicles for the majority of the work they are performing on your vehicle, especially considering the cost of the work being done. More

Hands down...best pricing with no BS / games and best service (responsive and professional) - sales and finance departments. This dealership came highly recommended from various BMW forums. Also due to h service (responsive and professional) - sales and finance departments. This dealership came highly recommended from various BMW forums. Also due to high-volume they get the most build slot allocations and the fastest delivery (my order came in within 5-6 weeks when others only promise 6-8 weeks). More