Passport BMW

I purchased a BMW 430 Gran Coup in October 2022. My sales person, Rommell Hollins, consistently did not meet commitments made to me. The appraisal on my trade in was insulting (I sold the car elsewh My sales person, Rommell Hollins, consistently did not meet commitments made to me. The appraisal on my trade in was insulting (I sold the car elsewhere for $4K more). When I received by tags, I thought it was strange that there was not a DC Inspection sticker included, but assumed it was because the car was new and didn't require one. I should have investigated this further as I received a $50 ticket for not having one over the weekend. I contacted Rommell for assistance in tracking this down and was first told "finance should have told you to take it to be inspected in the first 30 days". The next day he told me I didn't need one. After reading the information from the DC DMV site to him, the story changed again to "we gave it to you with your tags". They refused to help me resolve this. The final straw came during our conversation when Rommell began to talk over me. I point out that is was rude to interrupt and talk over someone and Rommell said "you're not going to talk to me like that" and then hung up on me. I left a message for Joe Long (the General Manager), but received no response. I think this tells you everything you need to know about the service levels at this dealer. More

This is my favorite and best BMW dealership in the DMV because I have wasted my valuable time at two other BMW dealerships. Sales Advisor: Ben Stith and his Sales Manager: "Robert" has given me a good because I have wasted my valuable time at two other BMW dealerships. Sales Advisor: Ben Stith and his Sales Manager: "Robert" has given me a good deal if not the best deal on Saturday, April 8, 2023, with my 2021 BMW trade and the new 2023 X6 M50i XDrive that I came there for the vehicle I really wanted and not just a BMW vehicle I need to drive. Great customer service and professionalism with no game playing number deals. Knowing your product and helping your customer any way possible. This is Ben Stith and his sales manager Robert. Getting to know you and helping them earn your business is true good customer service. Thank you Ben, management and the Passport entire team of dedicated workers is the reason why I only come here now and with one phone call, that I'm on the way for a "good deal" with no valuable time wasted. More

My wife and I purchased a BMW X3 X30i from Passport BMW on March 4, 2023. Our salesman was Nana Prempeh and I highly recommend him to anyone looking to buy a BMW. He treated me and my wife like family. He on March 4, 2023. Our salesman was Nana Prempeh and I highly recommend him to anyone looking to buy a BMW. He treated me and my wife like family. He was not pushy and was extremely knowledgeable with the X3. Davaughn Paige handled the financing and was polite, professional and took the time to answer all our questions. Thank you Nana and Davaughn for a wonderful buying experience! If you’re interested in buying a BMW, give Nana a call, you won’t be disappointed. More

Buying from passport BMW is such as easy process. My client advisor Nana did a very good job for giving me a very good deal. Also the customer service is good as well. He always reply my message with My client advisor Nana did a very good job for giving me a very good deal. Also the customer service is good as well. He always reply my message within 5 mins. I would recommend go to passport BMW and find Nana to buy your next BMW. More

I purchased a new X5 M501 and this dealership was hands down the best that we have ever dealt with. The entire process was smooth and the customer service we received was stellar. The entire team we prof down the best that we have ever dealt with. The entire process was smooth and the customer service we received was stellar. The entire team we professional and made sure our needs were met. As a serial car purchaser (lol) I consider myself an expert when dealing with salespeople. Ben Stith is one of the best in the business. His knowledge of BMS's reaffirmed my decision to purchase. This is my second BMW purchase in less than a year. I traded an X7 and had intended on looking at Passport and purchasing in Annapolis. My mind was changed in minutes, and I think I've found my forever home when I decided to get a new ride. Oh...the dealership is immaculate and smells divine! More

Buying from Passport was one of the best car buying experiences I’ve had. My salesperson, Ben Stith, was amazing from the start. You can tell that he’s passionate about BMWs and can answer any question experiences I’ve had. My salesperson, Ben Stith, was amazing from the start. You can tell that he’s passionate about BMWs and can answer any questions you have about the entire lineup. I never felt pressure to buy and Ben understood that I needed a bit of time to make my purchase decision. Once I was ready to purchase, all the terms were presented to me accurately. There were no surprises when my vehicle arrived at the dealer and the final buying steps were a breeze. My finance manager, Jay Emadi, explained all finance options and additional protection products in a way that allowed me to make an informed decision. When I’m in the market for my next BMW, there’s no other dealer I’d consider. More

Phenomenal dealership experience with Elias in the purchase of our new BMW X3M Competition! Elias was very knowledgable on the vehicle and the higher end M models. He was able to relate the differe purchase of our new BMW X3M Competition! Elias was very knowledgable on the vehicle and the higher end M models. He was able to relate the difference i can expect between models helping us settle on one that would be perfect for us. He was also great at interacting with the Sales Manager to negotiate our deal in minutes. Great with out of state paperwork, smooth sailing with the Finance Manager and an overall great delivery experience! I thought i would remain loyal to another DC BMW dealer, but after my experience at Passport, I may cheat on them again! More

Great customer care was given by the entire staff especially my sales person Elias Khairzada. But the entire team was about insuring that my experience with Passport BMW was professional and pleasant especially my sales person Elias Khairzada. But the entire team was about insuring that my experience with Passport BMW was professional and pleasant. More

Very smooth streamlined process leasing my new vehicle. Mr. Prempeh was instrumental in providing updates and expectations throughout the process. Mr. Prempeh was instrumental in providing updates and expectations throughout the process. More

Nana Prempeh has an excellent customer service; I had a great experience from the entire sales process. Very responsive, clear on transaction process, very knowledgeable with the product, provides options great experience from the entire sales process. Very responsive, clear on transaction process, very knowledgeable with the product, provides options to ensure expectations are met, a salesperson that will go above and beyond to create a brilliant experience. To validate the consistency of his customer service - he was endorsed and recommended by another customer "if you are to buy a car at Passport BMW it should be with Nana". And I am delighted to repeat it again to those who is planning to buy a car "please do yourself a favor and only transact your business with Nana". THANK YOU SO MUCH! More