Passport BMW - Service Center

Keith, is one of your best! Called Keith Renner and told him my car needs service. We talked a bit and I told him I no longer work around the corner. Keith asked if I was in a hu Called Keith Renner and told him my car needs service. We talked a bit and I told him I no longer work around the corner. Keith asked if I was in a hurry and I said no. He recommended their service valet. I said great! The ever must pleasant Katarina gave me call and set the hold thing in motion. They came out, dropped off my loaner and off he went. Keith called me that day. We agreed on the fix. Keith sent a link and I took care of the bill. Katarina called and arranged my drop off. He was the same guy that delivered the loaner car. He was pleasant and kind. I looked over my car and my transaction was complete. You guys did a superb job! Keith Renner please congratulate your whole team since I know it the team work that makes the dream work! More

Great Customer Service I visited Passport BMW to have my car service for scheduled maintenance. The service was prompt and satisfactory with one minor hitch. I notified my s I visited Passport BMW to have my car service for scheduled maintenance. The service was prompt and satisfactory with one minor hitch. I notified my service rep Michael Jenkins about the minor setback and he instructed me to bring the vehicle in asap for further inspection. The remediation was applied within the hour and I was back on the road in no time. More

Outstanding Customer Service Michael Jenkins, my service advisor, provides outstanding customer service and is knowledgeable about BMWs. He makes me feel confident with his advi Michael Jenkins, my service advisor, provides outstanding customer service and is knowledgeable about BMWs. He makes me feel confident with his advise. Mr Jenkins is to be commended for his excellent customer service. More

Awesome Service Center My service advisor is awesome, and knowledgeable when it comes to service. He makes me feel welcome to Passport. Mr. Keith Renner is to be commended f My service advisor is awesome, and knowledgeable when it comes to service. He makes me feel welcome to Passport. Mr. Keith Renner is to be commended for his cordial greetings and rapport with his clients. Thanks More

Recall Service I was pleasantly surprised at how easy it was for me to schedule a required service to my 2012 BMW X5 at Passport BMW. From the initial call to Pass I was pleasantly surprised at how easy it was for me to schedule a required service to my 2012 BMW X5 at Passport BMW. From the initial call to Passport to the service I provided while there, I rate Passport BMW as the best dealership I have used to service this automobile. They have earned a regular customer in the future. Well done! More

Service Department I received Excellence service when I bought my car in for serving. Steven explained everything that needed to be done. The wait time and cost was I received Excellence service when I bought my car in for serving. Steven explained everything that needed to be done. The wait time and cost was Great.. More

customer focused and efficient The team at this dealership is very customer serviced. From the reminder call that it was time for servicing -- to the manager - Keith - who handled The team at this dealership is very customer serviced. From the reminder call that it was time for servicing -- to the manager - Keith - who handled overseeing the service of my X3 to Tom Foster who is my sales rep making sure I was taken care of efficiently. They worked to make it as easy as possible to go through the process. I highly recommend Passport BMW!!! More

Failed alert and Recall relevance issue Great and friendly service. Mr Kesterman answered all my questions and completed my service in timely fashion! Will be back soon for other recom Great and friendly service. Mr Kesterman answered all my questions and completed my service in timely fashion! Will be back soon for other recommended service. Thank you Jean Jones P.S. I was NOT happy that this old car senior could not get a loner anymore. Enterprise not so fun More

Mike is my guy Took car in for a leaking rear diff in my M3. They took care of the problem. So far all is good with this place. Took car in for a leaking rear diff in my M3. They took care of the problem. So far all is good with this place. More

Fantastic Professional staff & service. Quality but not cheap 😃. I’m very satisfied with the work. The environment is friendly and neat. Very good service st Professional staff & service. Quality but not cheap 😃. I’m very satisfied with the work. The environment is friendly and neat. Very good service station. Excellent More