Passport BMW - Service Center

Fast and Courteous Always great service and advice. They keep you advised every step of the way! The price for service had been reasonable so far. Thank you Always great service and advice. They keep you advised every step of the way! The price for service had been reasonable so far. Thank you More

Passport BMW Service Center Outstanding Service Joey was excellent in advising me on the repairs needed for my vehicle!! I will request Joey every time my car is serviced! All Service Advisors shoul Joey was excellent in advising me on the repairs needed for my vehicle!! I will request Joey every time my car is serviced! All Service Advisors should be like him! More

Superior Performance of Customer Services I'm extremely pleased with the Superior Services by all personnel involved. The purchase to services performed to maintain optimum functionality of my I'm extremely pleased with the Superior Services by all personnel involved. The purchase to services performed to maintain optimum functionality of my 2016 BMW 750i XDrive vehicle. Driving is an extremely enjoyable feeling of being on a cloud without any worries. With just a push of button assistance is available to assist with any problems I may be experiencing with my vehicle. Everyone's dedication to ensure my vehicle performs to the standards of the company's signature statement as "The Ultimate Drive Machine". More

Your Best Option for BMW Extended Auto Warranty Dear Mr. Steel, I would like to express my sincere appreciation for your assistance in selecting the appropriate warranty for my car. After a long Dear Mr. Steel, I would like to express my sincere appreciation for your assistance in selecting the appropriate warranty for my car. After a long and exhaustive search throughout the industry for the best deal I’m extremely pleased with having a made a decision in selecting an extended warranty from you (Passport BMW). Your attention to detail made the process simple. Your pricing was far more competitive than your competitors as has been noted by others. It was truly an enlightening experience. I will recommend your dealership to others in the future, and of course I will return when my car needs maintenance. Thanks again for your service. More

Passport BMW Pickup Service is s Scam!!! Passport BMW service dept is a joke. Somebody called me and claims that my car is due for service and picked up my car on Monday. I found out later Passport BMW service dept is a joke. Somebody called me and claims that my car is due for service and picked up my car on Monday. I found out later that they called me by mistake and that the service for my car was not due. My Advisor told me he was going to clean the interior of my car and also refill my gas and rotate my tires as a way to reimburse the mistake. I just got my car back Wednesday morning and nothing was done. The interior was still dirty and the gas was not refilled and the worst is that the service ticket shows "Rotate and Balance Tires" but I know for a fact that this was also not done. I have markings on my tires and rims so I can easily track if tires are rotated. I've called in to my advisor and was told that I'll be getting a callback from the he Service Manager (Pan Telin). Just received the call from Pan Telin and he was no help at all to resolve the issue. This guy has no communication skills and acted like he's too good to deal with my issues. I have to assume that he's related to the owner because he is definitely not the right person to manage the service department. In a nutshell, Passport BMW took my car for two days and made me pay for the gas and ran up more than 100 miles and lied about doing work that they did not do and refuse to take any responsibilities. Passport BMW Pickup service is a scam and it's not worth the time. I will never allow them to touch my car again...... More

Pleasantly surprised! Unfortunately, I was not there to purchase but to get a BMW recall matter taken care of. To begin, I purchased my BMW from the store in Annapolis Unfortunately, I was not there to purchase but to get a BMW recall matter taken care of. To begin, I purchased my BMW from the store in Annapolis a couple years ago and was going there for all warranty and service related issues. I didn't go to Passport because when I was younger I had a bad experience in the store where I wasn't taken seriously and no one wanted to assist me in my purchase. I was a young woman about 23 and had a small child with me and perhaps they made some sort of pre-judgement on me. However, the last time I went to Annapolis BMW I felt the customer service was severely lacking and they didn't explain the situation to me which left me vowing to never return. After being notified that there was a recall on a part having to do with my fuel tank - I called Annapolis first - they didn't have the part, said they would order it for me, and give me a call...needless to say I'm still waiting on that call. I called Passport and not only did they have the part I needed, they informed me I can come at any time. I will say when they initially fixed the problem I had to return to the shop 10 minutes later cause apparently some part of the fuel tank was not fully secure and was leaking gas everywhere. However, when I returned back to the shop they were extremely apologetic and gave me a very nice loaner so that I didn't have to wait around the shop any longer. Long story short - EVERYONE I came into contact with that day was very pleasant and greeted me like a valued customer! I was extremely happy and pleasantly surprised at how professional and organized they were. This is all we want as consumers - for those we are spending our time and money with to act like they care and want to help us feel valued. I will definitely be going back to purchase my next BMW without a doubt! More

Passport is fantastic 08 535xi has had some engine malfunction codes. We bought this used car from passport a few years ago and car has been great until.... Passport fixed 08 535xi has had some engine malfunction codes. We bought this used car from passport a few years ago and car has been great until.... Passport fixed problem but only for code to come up again. Called Jennifer and took car back in, while this is expensive and frustrating, the dealership and Jennifer have stood behind their workmanship. They have done everything they can to get car back to normal and so far so good! If we buy BMW again, we will go to Passport! Ed More

Fast, Efficient and Quality Service I came, saw and conquered (got what I came to do DONE) with a complete solution and virtually no wait time. I will be back! I came, saw and conquered (got what I came to do DONE) with a complete solution and virtually no wait time. I will be back! More

Passport - The Ultimate "Service" Experience! Steve Heath (and Keith as his back-up when Steve is not available) is the ultimate service rep. Been a Passport customer for over 20 years, most of wh Steve Heath (and Keith as his back-up when Steve is not available) is the ultimate service rep. Been a Passport customer for over 20 years, most of which has involved Steve. None better for customer satisfaction. More

first service ! I passed several local dealerships and went to Passport, I have never regretted the decision. I purchased a certified 2014 X-3 I could not have been t I passed several local dealerships and went to Passport, I have never regretted the decision. I purchased a certified 2014 X-3 I could not have been treated better if the car were new. Yesterday was the first service visit; What a treat. There was regular phone contact from the dealership, both of the ladies I dealt with were polite, professional and most pleasant to deal with. Service was completed the same day and my car was returned early in the afternoon. What a nice experience! More