Passport BMW - Service Center

Michael Jenkins @ Passport BMW Service Is Awesome!! I have owned a BMW 328i since 1998 and recently purchased a manual BMW 328xi a few years back. Fortunately, since it was Certified Pre-Owned, I got a I have owned a BMW 328i since 1998 and recently purchased a manual BMW 328xi a few years back. Fortunately, since it was Certified Pre-Owned, I got a 100,000 mile warranty, and the car only had 34,000 miles to start. I have been working with Michael Jenkins, in the service department. This dude is one of the nicest and most helpful team members at BMW Service Center. He's always pleasant on the phone and invariably goes out of his way to make sure to provide me with BMW's valet service, which is where they bring you a loaner and take your car for service. Upon completion of the service, they bring it back to you and take back the loaner. How convenient is that?! Anyway, I work in National Harbor, MD much of the week, so I try and schedule my service appointments when I there so it is easier for the drivers, as National Harbor is only 10 minutes from the BMW dealership. However, even when I had to work at my other office which is 45 minutes away, Michael told me that it is absolutely no problem, and had someone drive all the way out there to get my car and provide me with a loaner. As you may already be able to gather, I highly recommend that you get your car from Passport BMW. Since this is about BMW service, I won't go into detail about my experience with buying a BMW, but if you're buying a new car, Teric is a good guy. More

The Best Every Time Keith and Joey went out of their way to take on a knotty engine light problem and get it fixed before a lengthy vacation. Entire service department w Keith and Joey went out of their way to take on a knotty engine light problem and get it fixed before a lengthy vacation. Entire service department works to take care of your issues with minimum bother. Four series loaner was a hoot. Been doing business here for 20 years and it just gets better. More

Stranded in Maryland!!! We were traveling to Maryland from NC and had car trouble at the perfect exit!! From the moment we "limped" into the service bay we were treated like We were traveling to Maryland from NC and had car trouble at the perfect exit!! From the moment we "limped" into the service bay we were treated like friends!!! It was a very stressful situation coming off the interstate and they welcomed us and helped solve the problem !! Our trip was wonderful and this could have ruined the entire weekend!! Thank you very much!!! More

Outstanding Ray Frye should be selected Employee of the Year. Not matter what the situation with my vehicle he would not me leave unless I'm satisfied with the s Ray Frye should be selected Employee of the Year. Not matter what the situation with my vehicle he would not me leave unless I'm satisfied with the service. Besides, I trust my vehicle only to him. A true honest professional individual. I can't thank him enough and so should BMW. More

Great service experience! Great experience with Jen Amaya from the service team. She met me at my car and kept me up to date on the progress on service while waiting. Exc Great experience with Jen Amaya from the service team. She met me at my car and kept me up to date on the progress on service while waiting. Excellent customer service! More

The best place for service as well as buying new or used car You feel the real customer service here. I feel like I am in the hands of expertise when I got here all the time. I hate to name but, tried two other You feel the real customer service here. I feel like I am in the hands of expertise when I got here all the time. I hate to name but, tried two other BMW dealers and they all are very bad. Alexandria BMW is the worst and I went to Bethesda as well they all are bad. Thank you Passport More

Great Service Service is always great from check in to completion and pick up. Everyone is always very friendly and helpful especially my service advices Michael Je Service is always great from check in to completion and pick up. Everyone is always very friendly and helpful especially my service advices Michael Je kins. Mike is always on top of any and all services needed - he's very personable and makes the whole process as painless as possible. Definitely recommend Passport BMW and Mike for professional and efficient service every time More

Great Service and warranty work Brought my car in because of a unusual sound coming from the transmission. A quick test drive with the service folks confirmed the noise. They took Brought my car in because of a unusual sound coming from the transmission. A quick test drive with the service folks confirmed the noise. They took great care of me and got me in a loaner in no time. That afternoon they confirmed they would be ordering me a new transmission. Three days later I was back on the road with my car. Great service with a smile. Kept me informed of the progress of the car. Thanks. More

Excellent Service Department I was able to make a last minute appointment, was greeted with a friendly faces and the job was done on time. I am so glad I purchased my X3 here. I was able to make a last minute appointment, was greeted with a friendly faces and the job was done on time. I am so glad I purchased my X3 here. More

435 TIRE CHANGE Thank you Ray and your team for providing the service you promised on the tire change and concerns I had. I can honestly say, that your team pulls th Thank you Ray and your team for providing the service you promised on the tire change and concerns I had. I can honestly say, that your team pulls through with your promises at least to this customer. Thank you! The tires I have, are hard to come by, and even local shops take a few days for shipment to arrive. I needed this resolved promptly and the Passport team made it happen! oh, and by the way, it was actually cheaper than the locals and having to wait a longer period for a fix. More