Passport BMW - Service Center

Great service, fast and helpful Ray Frye quickly checked me in and told me he could turn the car around within an hour which was wonderful. Friendly, helpful, positive can do attitu Ray Frye quickly checked me in and told me he could turn the car around within an hour which was wonderful. Friendly, helpful, positive can do attitude. I also went to the collision center and met with Tom Butterworth who had the same friendly, positive, can do attitude. The culture of the company seems to be the same throughout the organization. You are treated respectfully, people genuinely want to help you and they make you happy you chose them. It should be a model for the industry. More

Great service Service was great. Mike Jenkins was very helpful and knowledgeable with all question per my service. All staff was friendly and helpful . Everything w Service was great. Mike Jenkins was very helpful and knowledgeable with all question per my service. All staff was friendly and helpful . Everything was done in a very timely manner . It was my first time but will not be my last , over I was very pleased. Really appreciated the loaner not having to sit and wait on my car still being able to conduct my business was a plus . Thanks More

Monday Majic! What a way to start the day and the work week! I was pleasantly greeted and treated with respect when I entered the service lane. My vehicle was immed What a way to start the day and the work week! I was pleasantly greeted and treated with respect when I entered the service lane. My vehicle was immediately logged in and taken for service. I was promised a two hour work period and indeed, in two hours my vehicle was returned to me ready and pristine. From the service advisor to the cashier to the valet I felt like I was their only customer. But why am I surprised? I am always treated well at Passport BMW! I just love those folks. Dr. Les More

Another Great Service Experience!! My Service Advisor Michael Jenkins always does a phenomenal job with handling and identifying any problems I may have with my car. I'm typically just My Service Advisor Michael Jenkins always does a phenomenal job with handling and identifying any problems I may have with my car. I'm typically just bringing it in for regular service appointments, but I'm always amazed at the thorough checkup it receives each time and any minor concerns are always identified and addressed. Anything that needs to be handled is always explained to me thoroughly. Mr. Jenkins has a great personality and always provides service with a great attitude and the utmost professionalism. He understands and values my time and quickly gets results which is really appreciated and makes my visits to Passport pleasant. More

Excellent customer service Mr. Ray showed excellent customer service and was very helpful. I've had some "interesting" experiences at BMW dealerships, but I actually like this Mr. Ray showed excellent customer service and was very helpful. I've had some "interesting" experiences at BMW dealerships, but I actually like this one. Ray made the experience that much better. Five stars all the way! More

Great service from Michael Jenkins I went in for a service due. Was having no problems. Of course a few things needed to be done. After Mr Jenkins recommendations, had the work done. V I went in for a service due. Was having no problems. Of course a few things needed to be done. After Mr Jenkins recommendations, had the work done. Very pleased and satisfied. Mr Jenkins courtesy and service, as always is most appreciated. More

Top Customer Service Ray took great care of me even though the service center was essentially closed preparing for an event to recognize the people focus work that the peo Ray took great care of me even though the service center was essentially closed preparing for an event to recognize the people focus work that the people do at the dealership. Ray took my car and made sure I was given a nice courtesy vehicle to use while my car was being worked on. I appreciate Mr. Frye and his openness about what he is able to do to help his customers. He is a champion for the people - I mean customer :) I don't necessarily like spending money of car repairs, but working with Ray makes the experience a little less painful :) More

Worst experience Stay away from this place , I went in for a airbag light and came out with a broken hood,windshield, light and it's not their fault, really ? Refused Stay away from this place , I went in for a airbag light and came out with a broken hood,windshield, light and it's not their fault, really ? Refused to pay for all the damages done in their hands.the Manager is a piece of xxxx, apparently it's my fault because I trusted their employees my car and regret the minute i decided to go, I really hope karma gets to you soon More

Holiday Weekend Appointment Carlos Vega exceeded my expectations for service. He very attentive, courteous and professional. Plus, I was not waiting a long time to get my vehicle Carlos Vega exceeded my expectations for service. He very attentive, courteous and professional. Plus, I was not waiting a long time to get my vehicle taken care of; and I had missed my appointment. More

This Collision Center does not guarantee quality **VIEW MY VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER ** google search “passport collision barrett b youtube” Had very poor coll **VIEW MY VIDEO BEFORE YOU HAVE WORK DONE AT PASSPORT COLLISION CENTER ** google search “passport collision barrett b youtube” Had very poor collision work done at Passport Collision Center - supposedly Nissan Certified Autobody shop. Several locations of paint overspray were left, multiple dents were left, rubber door seals were mangled and not replaced and, tape seams for paint were visible to the eye and have begun peeling. Mud flap did not form to body, because body work was not formed to specifications and parts were reused that were stated to have been replaced in the detailed billing. Major bodywork mistake: Incorrect body work caused misaligned doors and accessories not to fit correctly. The body was never fixed to specification prior to painting. Door still hits metal every time it closes, 1/2" gap in interior celling trim. New NISSAN Certified shop in MN (Autoworks Collision of Wayzata) estimate additional $7,200 to rework/fix Passport Collision Center’s mistakes. Passport has been unwilling to work with other shop and help pay for rework. Passport Collision Center is not capable of repairing vehicles to manufacturer specifications. Shop also causes major delays and extremely difficult to get a hold of during and after repairs. Were never given the real story from staff and were consistently provided false information. More