Passport BMW - Service Center

I brought my 2005 BMW525 in for service directly from the car wash do to vibrations at speeds above 50mph. After inspection, the technician showed me the two rear tires steel belts separated internally and b car wash do to vibrations at speeds above 50mph. After inspection, the technician showed me the two rear tires steel belts separated internally and began to cut through the tread. Both the service advisor and the technician stated they had only seen something like it 5 times and that it was a rare event. I stated that it happened to me once before on a 2000 BMW 745iL. The technician also showed me a leak from my transmission when removed the pan. I had less than 60,000 miles on my 525 and now the transmission is leaking fluids. [This was beginning to be de'javu all over again...same problem with my earlier 745iL.] Total bill for tires, wheel alignment, oil change, transmission service, and car rental was over two thousand dollars. But, the story gets worse. I came to pick up my car with a state of Maryland Credit Union cashier's check for the bill only to be told by the cashier that the service department does not accept cashier's checks. I asked to speak to the Service Manager. Fortunately, a new car salesman was passing through the cashier's office and overheard my story and could not believe his ears. He stated that in new car sales cashier's checks are accepted all the time. The service manager seemed lossed for words and returned to the accounting department for a solution. He returned with an 'OK' to accept my cashier's check from the state of Maryland Credit Union. The service manager sent me on my way still confused about the policy. When I went outside to get my car, I couldn't believe my eyes! The car was covered with bird poop!! "That's it!" I said, "I am through with Passport and BMWs. More

I have utilized the services of this dealership several times in the past 2 years. My service manager, Dave Cornell has always kept me informed of the status of my vehicle. I am always greeted courtesly th times in the past 2 years. My service manager, Dave Cornell has always kept me informed of the status of my vehicle. I am always greeted courtesly the entire staff. I usually wait for my vehicle in thier beautiful spaceous waiting room. My vehicle is always returned to me washed and ready to go. I highly recommend this dearlership for sales and services. More

told me the tires were in stock, then told me it shouldnt take that long for them to receive it, its been 1 month. no sign of tires. they scratched the wheels while removing tires... they get in to the car take that long for them to receive it, its been 1 month. no sign of tires. they scratched the wheels while removing tires... they get in to the car with greasy/oil hands and make sure they leave their marks More

03/18/10,I went to BMW to fix my air conditioner.It was blowing not getting cool. Ray Fry told me, freon ran out of the air conditioning.I was charged $225. I returned on 05/15/10,same reason and I was tol blowing not getting cool. Ray Fry told me, freon ran out of the air conditioning.I was charged $225. I returned on 05/15/10,same reason and I was told by Ray Fry my repairs cost $245.66.They discovered a leak in the value after the diagnostic testing. 6/21/10,I went back to BMW there was no cool in my air cond.06/22/10 Ray Fry left the following message,?Mrs. Wynn,this is Ray out here at Passport BMW David our shop technician he is actually the foreman was in here working on your car personally.There will be no labor charge or anything like that he did find from extensive testing here that one of the pressure hoses was leaking & he wants to replace the O ring & recharge with 134A & 20 ounce AC quiet.Everything parts wise comes to $315.00.Uh..there will be no labor charge accessed cause you been back in here 3 times.Uh if you could just give me a call back at 240-695-5401we will try to see if we can get this resolved & taken care of.If you have any questions, this is Ray & I can be reached at 240-695-5401.Thank you.?I called BMW, Fred Gerlinsky,told me the cost is $2,103 not $315 as previously quoted by Ray Fry.He said,he would not honor the offer that was made.07/02/10,I picked up my car and the doors would not open after pressing the button on the dash.07/03 at 9:15,I returned to Passport BMW for reconnection of the dash board.2 hours later,I got my car back & drove off,when I found the fabric around dashboard & window were not secured.I returned to BMW to get it repaired.Later that same day,I returned to BMW at 3:15 after discovering the cigarette lighter & ash tray fell onto the floor & the seat warmers both driver & passenger did not work. 07/05/10, Fred Gerlinsky called; asking to meet with him & Jay Klein. They listened to my complaint about Saturday; and told me if my complaints were just about repairs or oil change he offered me a discount of $20.00 on a $79.99 oil change, so I would pay only $59.99. More

While on my way to Ocean city for memorial day weekend, my car started acting op. I pulled off the highway and drove into passport BMW fully expecting be turned away. I was immediately greeted by Tony on t my car started acting op. I pulled off the highway and drove into passport BMW fully expecting be turned away. I was immediately greeted by Tony on the red team. He said that he would work me in as soon as possible, offered us coffee and led us to the lounge. He not only fixed our car, but even had it cleaned up!. Thank you Tony for saving our vacation!! I'll be sure to let all my fellow BMW owner know about the great service I recieved. Goodbye Fairfax, Hello Passport! More

I was, and am always, very satisfied with the superior customer service Passport provides. Because of that, I am encouraging my husband as well as friends and family members to buy BMW. The BWM brand is f customer service Passport provides. Because of that, I am encouraging my husband as well as friends and family members to buy BMW. The BWM brand is first class all the way! My husband, an avid lover of Mercedes, was very impressed with Passport's courteous and professional staff. He even mentioned he "might" buy BWM the next time around. Keep up the good work Passport(Suitland)! More

A coworker suggested this service center to me after I had a bad experience with the service center in Annapolis. I called in for an appointment and they took me in the next day (When I called the servic had a bad experience with the service center in Annapolis. I called in for an appointment and they took me in the next day (When I called the service center in Annapolis, they weren't available for a month!) Everyone was friendly, they have a great lounge area and cafe. It was clean, bathrooms were nice, two TVs and 3 computers in the lounge room. I waited for two hours for just routine maintenance, but it was well worth the wait. When I got to my car, the seat protector they use was taken out and my car had been washed. (Although, not as good as my carwash, but good enough to notice it had been cleaned.) I was sure to walk around the car before driving off to make sure they're weren't any dents/scratches (a lesson I learned from the Annapolis one). All in all, I was really impressed with my service at Passport BMW. :) More

first of all my sales person was Berry Vermillion purchased 530i on 06-2008 was great sales person. Then it gets ugly was told if you dont drive a bmw it will knot up but knots will go away the more purchased 530i on 06-2008 was great sales person. Then it gets ugly was told if you dont drive a bmw it will knot up but knots will go away the more you drive it thought this was a little strange but hey he is the sales person and he should know the product. 2nd day of driving brakes was making horrible sound thought this was just brake dust I just could not see BMW selling a preowned with out checking everything out in this car. I found myself on the 3rd day checking under the hood found out there was only enough oil to touch the tip of the dip stick this made me to say the least angry. But the kicker is the transmission went out 35 days after purchasing this lemon called Berry told him about this his reply was this is why you have a warranty. wrong f ****** anser but prior to this told him about papers I found from previous owner how she had same problem with brakes and transmission how about come and get a new f****** car, fast foward to the service department and Tony Medeiros never calls to give updates had to call him to only find out that the car needed a new transmission on the 25th of july drop the car off on july 22 was told on 25th would recieve call on 28th, transmission would be put in on 28th have not yet recieve call, the only time I talk to Tony is when I call, called today 08-06 left message to call me back at this number stated number in wich I wanted him to call me on did not recieve a call when I called was told Tony was gone for the day I feel like I been robed by BMW and your customer service stinks so Bmw please keep that car I will never drive that car AGAIN I WILL LET MY LAWYER HANDLE MATTERS FROM HERE Thanks for nothing More

this is the 3rd CPO BMW i have purchased from this dealership and all 3 times it needed to go back to the dealer for repairs that should have been corrected during the inspection. last time, it took dealership and all 3 times it needed to go back to the dealer for repairs that should have been corrected during the inspection. last time, it took 5 trips (5 personal days off work for me) and its still not right. in fact, while driving home the X5, we were pulled over by the police for inoperative brake lights. turned right around and went back to the dealership, who put us in a loaner for over a week. and this was a certified pre-owned (CPO) car. can you imagine if it was not? service does what is least required to get the cars ready for the sales lot. this is a BMW, not a chevy. guess they try to cut corners to save a buck, but what happens is they lose a customer for life. i even bet the owner of the dealership that i could find one obvious thing wrong on any CPO car on the used lot. never heard back from him. what is a terrible shame is that used BMW sales is outstanding, which is why i returned and bought more cars. not anymore. price doesn't sell cars; service does. More

This has been one of the most horrific experiences I have had dealing with a high end car dealership. I leased a 2008 535i from Passport BMW and ofcourse, I was told such good things about the service depar had dealing with a high end car dealership. I leased a 2008 535i from Passport BMW and ofcourse, I was told such good things about the service department. Day 3 of the lease, I had to get the car towed since the car would not move from the Park position. They kept it for 2 weeks and when it returned, it had less than 2 miles gas available on it. I had to go and get gas from the gas station so I can drive it there for refuling. The car looked Dirty from the inside and outside. I complained to the new sales manager and he apologized and promised that this would not happen again. 2 weeks ago, I had problems with the console and iDrive on the vehicle. My car went in shop for over 4 days and I have not received any proper updates. I had to request everyone in the service department several times to get more information. Finally I received my car back today and SAME PROBLEMS. The car is filthy and NO Gas. I called to let them know, and TONY (Manager of Red team service department), tells me that the car was cleaned and not driven anywhere. He had told me earlier that they ran the car for 3 days while running tests on it continuously. Then he starts talking in a bad manner and thretning to hang up when I am trying to explain to him the whole situation. I was about to recommend a friend of mine to buy a vehicle from this dealership because of the pricing and promises they made about the service but this is surely changed my mind. More