Passport BMW - Service Center

Steve Heath has been our service advisor for 7 years now. Passport BMW service department and Steve are very professional and prompt in solving all service related Issues. Steve is an asset to Passport BMW. Passport BMW service department and Steve are very professional and prompt in solving all service related Issues. Steve is an asset to Passport BMW. Keep up the good work! More

Very professional and respectful. Met all my needs and kept me inform periodically through out my wait while my car was getting serviced which I was satisfied with the results. kept me inform periodically through out my wait while my car was getting serviced which I was satisfied with the results. More

Excellent service and polite staff. Everything was taking care through the phone they picked up my car from my job and dropped at the same palace ( Left an other car for my use ) Thank you passport BMW care through the phone they picked up my car from my job and dropped at the same palace ( Left an other car for my use ) Thank you passport BMW More

I have purchased two cars from Passport. The professionalism, attention to detail, follow up and client service from start to finish across all departments is simply the best. Passport’s servic professionalism, attention to detail, follow up and client service from start to finish across all departments is simply the best. Passport’s service department in my opinion is the best in the DC metro area. More

Very friendly and efficient. Comfortable atmosphere with everyone practicing social distancing and everyone wearing their PPE. There was no wait, took me at my appointed time. everyone practicing social distancing and everyone wearing their PPE. There was no wait, took me at my appointed time. More

My experience at Passport BMW was a good one. Ashley Kern was very polite, helpful and professional. Looking forward to working with Ashley Kern again was very polite, helpful and professional. Looking forward to working with Ashley Kern again More

I am truly satisfied and pleased with my welcome into the BMW family by PASSPORT!!! The entire team is amazing from the sales Representative Teric Khairzada, the sales Manager Mr. Johnson and finance Manager BMW family by PASSPORT!!! The entire team is amazing from the sales Representative Teric Khairzada, the sales Manager Mr. Johnson and finance Manager Mr. Hassan, who also ensured I had amazing warranty coverage and excellent financing terms. I’m already planning my next upgrade from a X4 to a X6 or 7 series in a few years at Passport BMW. Thank you for helping me achieve an important goal👌🏽😊 More

Sales and Service both are excellent. I had a great experience with both my BMWs. I will recommend Passport to anyone for buying or for service. experience with both my BMWs. I will recommend Passport to anyone for buying or for service. More

Grateful to Michael Jenkins for his expertise and advice. He showed integrity and put the customer's needs first. I now have a dedicated advisor when I need s to Michael Jenkins for his expertise and advice. He showed integrity and put the customer's needs first. I now have a dedicated advisor when I need service! More

Excellent service and representation. Once I contacted Joey Kestermann about my 2016 X5 displaying a low oil message he was able to get me in the next day to get it looked at. You can't a Once I contacted Joey Kestermann about my 2016 X5 displaying a low oil message he was able to get me in the next day to get it looked at. You can't ask for better service than that. My 2016 X5 is an awesome car, I just don't understand why it burnt off 2 qts of oil in 2,600 miles. According to the mechanic "those twin turbos just burn oil", but that much? I've never had a turbo charged car before, so maybe... it just seems like a lot. Like I said tho, Joey got me in super fast, and everyone there was very pleasant. I don't think I could have asked for better service. More