Passport BMW - Service Center

Passport BMW is EXCELLENCE in CUSTOMER SERVICE I didn't purchase BMW from Passport BMW However, I broke down at Passport BMW at Auth Place in Marlow Heights. My service Representative Name is Krist I didn't purchase BMW from Passport BMW However, I broke down at Passport BMW at Auth Place in Marlow Heights. My service Representative Name is Kristian. I was provided with a rental for My inconvenience and Passport BMW covered the expenses. Passport BMW also provided Me with a loaner BMW and periodically followed up with Me regarding My vehicle. The whole staff provided Me with the upmost respect and Customer Care experience. When I purchase My next vehicle it will definitely be from Passport BMW on Auth Place in Marlow Heights. Denise Bynum More

Excellent Service from Service Department Employee This dealership was chosen as it was spoken of and close to my home residence. My vehicle needed expensive repairs two different times. Service techni This dealership was chosen as it was spoken of and close to my home residence. My vehicle needed expensive repairs two different times. Service technician Kristan Staniclaus is a true disciple of greatness to work with and provides excellent service to me. As being a customer I am very greatful to this caring, concerned and extremely helpful and professional individual. He has worked above measures for me as a customer and I am very appreciative for this outstanding worker. I will continue to come to this location and ask for Mr. Staniclaus in service always if repairs are needed. He is truly remarkable in being a customer service employee . May god continue to bless and protect him daily. Jane Chase More

Outstanding!!! After I had my car towed to the delearship, I received a call for my kidney pancreas transplant. Fortunately Mike Jenkins followed thru and took care After I had my car towed to the delearship, I received a call for my kidney pancreas transplant. Fortunately Mike Jenkins followed thru and took care of everything to my satisfaction. Most delearships would have taken advantage of the situation and run up a big bill. I had a lot to worry about but my car repairs was not one of them. This delearship service department is a class act. Mike Jenkins is outstanding! More

Excellent all around Service Service is always on point when I go to Passport BMW. Michael Jenkins is by far the best representative!! Always a pleasure working with him. Service is always on point when I go to Passport BMW. Michael Jenkins is by far the best representative!! Always a pleasure working with him. More

Service work Service was performed quickly, was able to get my appointment scheduled online fairly easily, and haven’t had any issues with the vehicle after pickup Service was performed quickly, was able to get my appointment scheduled online fairly easily, and haven’t had any issues with the vehicle after pickup More

Excellent Service .... Always! My car needed a bit of work since I had unfortunately hit some potholes and had an oil leak. However the great staff of Passport BMW took great care o My car needed a bit of work since I had unfortunately hit some potholes and had an oil leak. However the great staff of Passport BMW took great care of me and my car! Keith Renner is consistently excellent in arranging the work, providing a loaner, keeping me updated and being trustworthy! I tell my friends and colleagues about the high quality service that I receive and they are amazed. It is because of the consistently superb service that I will buy my next BMW from Passport. I am grateful to do business with Passport! More

Best service BMW dealership! I just recently moved to Maryland. I have a BMW 550i. One morning I saw a warning message says I need to add more motor oil to my engine. So I go to t I just recently moved to Maryland. I have a BMW 550i. One morning I saw a warning message says I need to add more motor oil to my engine. So I go to this BMW dealership on the way back home for them to check what's going on with my vheicle. The service person Stanisclaus, Kristan. gave me a free quart of oil and put it in the engine and schedule me a free loaner car and want me to come back for a engine check. Later he told me this car is under a re-call. The BMW will pay for all the repair regarding to the re-call and there are also some other repairs I should take care of while they perform the re-call so I can save the labor. It was during the government shut down so I am tie with the money. Kristan talked to his boss and cut me the repair bill in half. The quote was about $2,000 something and I end up paid $1,116. He took his time and explained every detail to me on what I should repair and what will cost more to fix later. He is the best! I really appreciated all the help he did for me. From now on I will only go to this dealership for all my repair. This dealership is highly recommend from me. More

Customer Service Service is always excellent and my advisor, Steve Hath, could not be more helpful, knowledgeable and professional. He goes the extra mile to provide Service is always excellent and my advisor, Steve Hath, could not be more helpful, knowledgeable and professional. He goes the extra mile to provide an excellent customer service. More

Cooperative Service tech adviced I buy a $2,500 maintenance warranty because I would need brakes n rotors in about 4000 miles. The warranty would pay for itself w Service tech adviced I buy a $2,500 maintenance warranty because I would need brakes n rotors in about 4000 miles. The warranty would pay for itself with the service. After leaving the dealership I checked the service info it now says, service in 50,000. I took the vehicle back in to Passport and that same tech claims he never told that I would need brakes. The warranty will expire before it will need brakes. I was contacted by the Service Manager who was extremely cooperative and professional. After he conducted an investigation, he offered me a few opinions. He addressed my concerns. I appreciate his professionalism and thought it fair that I revisit my review. My warranty is going to be honored and I will continue to do business with Passport. More

Repair and service center Service was excellent your service tech christen was awesome he provided great service but there was a issue i had a passport BMW of suitland was Service was excellent your service tech christen was awesome he provided great service but there was a issue i had a passport BMW of suitland was there were no loaner cars and i have became spoiled with my BMW luxury that the rental that was provided to me was not accommodating i am 6"3 and was force to shrink down into Nissan sentra which was a very uncomfortable but besides that issue everything was A plus even the friendly cashier who took my payment but in future can your guys work on the loaner car ordeal More