Passport BMW - Service Center

Customer Service Service is always excellent and my advisor, Steve Hath, could not be more helpful, knowledgeable and professional. He goes the extra mile to provide Service is always excellent and my advisor, Steve Hath, could not be more helpful, knowledgeable and professional. He goes the extra mile to provide an excellent customer service. More

Cooperative Service tech adviced I buy a $2,500 maintenance warranty because I would need brakes n rotors in about 4000 miles. The warranty would pay for itself w Service tech adviced I buy a $2,500 maintenance warranty because I would need brakes n rotors in about 4000 miles. The warranty would pay for itself with the service. After leaving the dealership I checked the service info it now says, service in 50,000. I took the vehicle back in to Passport and that same tech claims he never told that I would need brakes. The warranty will expire before it will need brakes. I was contacted by the Service Manager who was extremely cooperative and professional. After he conducted an investigation, he offered me a few opinions. He addressed my concerns. I appreciate his professionalism and thought it fair that I revisit my review. My warranty is going to be honored and I will continue to do business with Passport. More

Repair and service center Service was excellent your service tech christen was awesome he provided great service but there was a issue i had a passport BMW of suitland was Service was excellent your service tech christen was awesome he provided great service but there was a issue i had a passport BMW of suitland was there were no loaner cars and i have became spoiled with my BMW luxury that the rental that was provided to me was not accommodating i am 6"3 and was force to shrink down into Nissan sentra which was a very uncomfortable but besides that issue everything was A plus even the friendly cashier who took my payment but in future can your guys work on the loaner car ordeal More

Michael Jenkins “Best Customer Service” Michael Jenkins has the Best customer service hands down. He is consistent and always knowledgeable. With customer service being at an all time low, G Michael Jenkins has the Best customer service hands down. He is consistent and always knowledgeable. With customer service being at an all time low, Glad to know it still exists! More

Service was Fine, Loaner folks were blah. I bought my 435i from Passport and had a great experience at purchase, so I went back for service. Service people we courteous and knowledgeable. I bought my 435i from Passport and had a great experience at purchase, so I went back for service. Service people we courteous and knowledgeable. My car wasn't done on time, which was frustrating, but they gave me a discount (without me asking) because of it, which was thoughtful. The ladies at the Loaner Car Counter were so out of place! They do not belong at a BMW dealership!! Perhaps they came from a "buy here pay here, no credit needed" kind of place.... rude, aloof, slow, they had it all. Then the car I got was disgusting inside and out, and had no gas..... All that to say, there's a BMW dealership closer to my house, and I'll likely give it a try next time the service reminder light comes on. More

BMW Excellence This is my 4th BMW, my X5 is my favorite, Passport BMW is on point with getting my maintenance appointments scheduled and quick with the service. Mik This is my 4th BMW, my X5 is my favorite, Passport BMW is on point with getting my maintenance appointments scheduled and quick with the service. Mike my service Rep is also AWESOME More

Service as it should be - quick, efficient, good comms Easy appointment setup. Service Rep Michael Jenkins was quick, courteous and communicated the status of my vehicle perfectly. Complementary shut Easy appointment setup. Service Rep Michael Jenkins was quick, courteous and communicated the status of my vehicle perfectly. Complementary shuttle to/from metro was quick, clean, and on time with a great driver. Cost was very reasonable - oil/filter change, brake fluid flush/refill, wash and vacuum, and multiple checks (fluids, brakes,etc) was $250. For 30 yrs I’ve done most of my own servicing but in winter at this price, quality of service, and convenience, this is the better choice. More

Rear diff bushings I used to come here for my previous BMW. Then I bought my current car from a different dealer and serviced there while the car was under warranty. Wha I used to come here for my previous BMW. Then I bought my current car from a different dealer and serviced there while the car was under warranty. What I always liked about Passport is that they are honest and don't recommend repairs that are not needed. Unfortunately that is not the case for every dealership. Thus, I am back and was pleased with the work they did on the rear diff. More

EFFECTIVE Micheal Jenkins at Passport BMW in Camp Springs handled my vehicle that was towed Christmas Day from not starting. He called me the next morning when Micheal Jenkins at Passport BMW in Camp Springs handled my vehicle that was towed Christmas Day from not starting. He called me the next morning when they opened for business and let me know what the issue was as well as other safety concerns. He verified I had an extended warranty and went the extra mile to be sure I knew what else I should have done to ensure my safety on the road. He offered to lend me a loaner being I was paying for a rental in the meantime. The very next day and several phone calls of communication regarding the status of my vehicle, I was able to come pick my vehicle up. I have a few other things to handle and I will be sure to ONLY reach out to MICHAEL JENKINS as my service tech. It’s hard to come by EXCEPTIONAL SERVICE...I’ll hold on to this GEM😊 More

Service worthy of a BMW After suffering a tire blowout on the interstate, my vehicle was towed to Passport BMW. I called the service department to alert them that my car woul After suffering a tire blowout on the interstate, my vehicle was towed to Passport BMW. I called the service department to alert them that my car would be towed in. Surprisingly, I was met at the door by my service advisor, Jeanette, who treated me like I was the "most important" BMW customer in her day. Even though I had purchased my car at another dealership, she looked up service records and insurance coverages and quickly set my expectations on what I was to receive in the way of service. Through the dealership, she provided me lunch, arranged for a temporary loaner vehicle, and turned what had been a bad day, better. The dealership was clean, employees were friendly, the atmosphere inviting, and everything seemed to hum along efficiently. I was kept aware of the progress of the repair and the dealership met all my expectations. I'm back on the road and will use Passport for all future service on my vehicle. More