Passport INFINITI of Alexandria

STAY AWAY from Passport! GO TO TYSONS CORNER Infiniti instead!! 10 out of 10 service every time since I vowed never to go back to passport. I went to passport to see if a TSB for brake juddering ap instead!! 10 out of 10 service every time since I vowed never to go back to passport. I went to passport to see if a TSB for brake juddering applied to my 2008 G35S sedan (33k miles). He told me that the TSB did not apply and that I would need new pads all around (3-4mm) and front rotor resurfacing for some ridiculous sum of money. Part of the TSB entails installing a cooling duct to allow more fresh air through the discs to prevent warping which leads to juddering (car vibrating). So I mentioned that if I do decide to pay to have that work done, can you still also perform the TSB so my NEWLY installed and paid for brakes don't warp and wear prematurely. He said "I do not have premature wear now, so I will not have it later...The TSB does not apply." I declined service and went to Tysons Corner Infiniti and had TSB performed for free under warranty AND they said my pads were at 6-7mm!!! Beware of passport and the liars that work there! More

The sales people at passport Infiniti went out of the way to make sure I got the car that I wanted. Their was no pressure from the sales staff to make a decesion. The only thing I wish was that I was given to make sure I got the car that I wanted. Their was no pressure from the sales staff to make a decesion. The only thing I wish was that I was given more for my trade in. Thank you and I'll see you soon. More

After a bad experience locally, I found Passport on the web and was able to negotiate a price in 5 minutes over the phone. The next day I drove 1.5 hours and was welcomed by a knowledgable and friendly sa web and was able to negotiate a price in 5 minutes over the phone. The next day I drove 1.5 hours and was welcomed by a knowledgable and friendly salesperson named Tommy Stith. I was nervous that they would try to sneak in a price increase somehow but found that my vehicle was 100% ready to go and paid the exact price we discussed. It was without a doubt the best car buying experience I have ever had. Ask for Tommy when you go! More

Our car was totaled in the flooding a few months ago and we couldn't decide what to replace it with we looked at Lexus ,BMW , Mercedes and Acura when we noticed a Infiniti FX at a festival in Alexandria and we couldn't decide what to replace it with we looked at Lexus ,BMW , Mercedes and Acura when we noticed a Infiniti FX at a festival in Alexandria and we fell in love with the looks and we decided to visit Passport Infiniti , truthfully my husband and I never had Infiniti on the shopping list we were greeted very early before the dealer opened by the dealership manager who happened to be there he opened the dealership and personally showed us several new FXs and we then found our new baby a beautiful white FX that we just had to have. Steve then had one of his colleagues Sandra take us for a test drive our love for the FX grew much stronger so the the hard part negotiating the deal. Steve then showed us several financing and leasing options and we decided to lease. So while our baby was being prepped we did the paperwork with Corie she was very nice and she also made us feel very comfortable and before we knew it we where done and ready to drive off in our shiny new Infiniti. The crew Steve, Sandra and Corie made us feel like VIPs like we mattered the whole experience was amazing they weren't pushy they paid attention to cur needs and they genuinely cared about our needs. Passport Infiniti is Simply the Best.....we love our FX and we love Passport!!! More

After shopping several Infiniti dealers in the area we were not impressed with the attitude of the sales people. We then happened by Passport Infiniti we were greeted by a very nice man the General Manage were not impressed with the attitude of the sales people. We then happened by Passport Infiniti we were greeted by a very nice man the General Manager Steve Browdy he along with Sandra really made this the most special car buying experience I have ever had in over 20 years of purchasing a new car every 2 years. He really made us feel like family and when all of the items we had in our Escalade wouldn't fit in our new G. Convertible he personally followed us home to Great Falls and it only helped us unload bu also re-explained all of the operating controls and features at 10:00 pm on a Friday night. He went above and beyond the call of duty for us..... More

The first salesman I spoke with promised to call me back within an hour with answers to a couple of questions. Six hours later I called him and asked what happened. He told me that his manager had been in m within an hour with answers to a couple of questions. Six hours later I called him and asked what happened. He told me that his manager had been in meetings all day. I called and spoke with the General manager, Steve Browdy. I told Steve the message I received was that meetings wer more important than customers. He apologized and said he would handle my sale himself. I went in and met Steve and he seemed like a decent guy. However, over the next three weeks Srteve completely waster my time by never returning texts or calls with answers to questions. One Saturday we traded texts and he specifically promised to have a VIN number for me the following Monday. 10 DAYS LATER and I still haven't heard a word from the GENERAL MANGER. The sales force do not keep promises. They are generally uninterested in selling cars or customer service. I called and left a voice mail for the owner of the dealership -- presumably Steve Browdy's boss. The owner never called me back. So now I know where the unconcerned attitudes comes from. Do not buy from this dealership if you care at all about a decent customer service experience. For such a high end brand they suck at the customer experience part of selling cars. More

I have been so impressed by the integrity and followup with the staff of Passport Infiniti. Their customers service goes above and beyond normal expectations and really sets a new standard. Furthermore, t with the staff of Passport Infiniti. Their customers service goes above and beyond normal expectations and really sets a new standard. Furthermore, the Personal Assistant Program offered by Infiniti has taken not only my driving experience but my lifestyle to a whole new level. I am so happy to I am leasing a car from this dealership and would recommend them without hesitation. More

I can only think of one example of a customer service representative going above and beyond in my experience, and it wasn’t even that significant, it was also about 30 years ago - in the days when a comp representative going above and beyond in my experience, and it wasn’t even that significant, it was also about 30 years ago - in the days when a company was concerned with every individual and the customer was always right. I thought those days were completely gone and certainly not part of todays generational view of the customer. That is until I went to Passport Infiniti in Alexandria, VA and was transferred over to Mr. Jon Conner, the customer service technical rep. Once maybe in your lifetime you run into someone who is pleasant, approachable, listens and truly shows sympathy with a customers woes. My Infiniti 2011, I30 had an engine light on and this prevented me from passing the emissions test for a registration renewal. To make a long story short, I had to return three times, each time the engine light came on again, and again. After about $4,000 the car is fine now. You would think that after returning time after time after time and spending that large sum of money that a customer would get mad - even worse - screaming and yelling. I could have taken that route but it was Mr. Conner who somehow made me feel OK about having to go through this episode of car repair. I don't have the kind of money to lay out $4,000 in a clip, it hurt, it hurt alot but somehow I am ok with it. My conclusion is that a sympathetic, cordial, kind and understanding customer rep. can make even the worst of situations ok. Thank you Mr. Conner. I only wish I could duplicate you and your character over and over and over again and have you work at all the businesses I deal with. Tom Trivisani More

My initial inteoduction to the dealership was not as friendly. The first salesman didn't seem to want to help, but did ask another individual to help me, who I found very nice. During my test drive vi friendly. The first salesman didn't seem to want to help, but did ask another individual to help me, who I found very nice. During my test drive visit, another individual had to help me since the 2 nd salesperson was with another client. The third salesperson worked out well. She was friendly and accommodating. The managers were very cordial and helpful in finding the exact vehicle I wanted for the price I was willing to pay. Overall, my experience in purchasing was good, very close to great. More

I Would recommend this dealership because there fast,great, excellent ,and most of all stand by there word. Which means a lot as far as dealing with a business. fast,great, excellent ,and most of all stand by there word. Which means a lot as far as dealing with a business. More