This is a HEARTFELT REVIEW! PASSPORT OF ALEXANDRIA is the epitome of Car Dealership.
Admittedly, everyone has different expectations in buying an automobile...I visited this dealership with a bit of unrealistic expectations and the sales manager Brian (have an enviable ability) within 5 minutes run the numbers of where I am and what-if scenarios and provided a realistic score range without even running my credit, and I was impressed with the quick turnaround.
Brian Dileo is phenomenal, and stellar...he collaborated with my Jyada, my sales representative and conferred on my expectations and details. He quickly walked into Jayda's office and greeted me and stated that his job is to meeting customer's expectations and he will do all he can to assist and assured he would not fail in his capacity.
NOTE: Passport of Alexandria did not try to oversell or upsell, they merely tried over and over to crunch the number and knocked almost 6,000 of the MSRP price on my fully loaded QX80 limited and ensured that I received an all-inclusive package ...yes, they kept trying to meet my unrealistic expectations...the finance manager is very sensitive to customer's needs too...I told him I was getting a headache and he told me to take a break and resume when I am comfortable. I stand outside the office and heard someone I think may have been Brian on the phone with him asking him to knock the price down $3,000 more.
Please note that I did not even have a down - payment or went with the intent to purchase a new vehicle but left this dealership feeling like I am part of a family. After my vehicle was available the sales rep, Jayda went on to fuel up the vehicle, provided an orientation of the features which I was almost aware of since I upgraded from a similar truck four years ago. This is not normal...but Jayda called me every day for the week following my purchase to ensure that all is well and to see if I had any questions.
Everyone is so nice, professional and experienced. Just had a wonderful experience with Passport Infiniti of Alexandria.... oh and I must NOT forget that John Perry in service was so kind. I Returned the following day, and he walked over and reviewed the vehicle settings setting to ensure it is on-point to maximize efficiency.
Jayda in sales was always communicative and was easy to get ahold of. Would recommend her to anyone seeking a vehicle.
I just want to say I have purchased from another Infiniti dealership.... passport of Infiniti is setting the bar for customer service. I enjoyed their culture and environmental factors. Overall my experience ONLY to 1-1/2 hr.
Inclosing, Passport Infiniti of Alexandria have made my car buying process as easy and painless as possible. Brian, thanks for listening to your customers and identifying the appropriate things ensure that vehicle buying experience is not ONLY possible but painless. Here is what I think will differentiate Passport Infiniti of Alexandria from their competitors and even sister dealership:
- Exceptionally Knowledgeable Customer Service Representatives * (NO Pressure)
- Absolutely No Hassle Pricing - Unbeatable Price Matching
- Service Integrity
- Unmatchable Purchase Price and Trade-Ins
- Financing and Extended Service
- Bonus Gifts and Welcome Packages
Jayda, wow - you did a great Job, really I admire your willingness, energy, and organizational abilities.
Mike in finance, you are cool finance manager...I overheard your interaction on the phone, and It made my heart smile.
I appreciate all you've done and express sincere gratitude for such a great example of dealership experience.