Passport INFINITI of Alexandria - Service Center

I TRULY ENJOY COMING HERE, THEY ARE VERY GREAT WORKERS, THEY REALLY CARE ABOUT YOU AND YOUR CAR. THANK YOU, CAN WAIT TO SEE THEM FOR MY NEXT SERVICE!!!! THEY REALLY CARE ABOUT YOU AND YOUR CAR. THANK YOU, CAN WAIT TO SEE THEM FOR MY NEXT SERVICE!!!! More

Great customer service... very friendly and helpful....came from Philadelphia to purchase my car and it’s great I highly recommend this dealership to anyone helpful....came from Philadelphia to purchase my car and it’s great I highly recommend this dealership to anyone More

I’m new to area and needed an oil change and inquired about my tire light. I experienced excellent customer service and explanation of all services needed/recommended. about my tire light. I experienced excellent customer service and explanation of all services needed/recommended. More

I am very satisfied with the service I received from Garry at Infiniti of Alexandria. He was polite, knowledgeable and provided excellent customer service. Thank you, Garry. Garry at Infiniti of Alexandria. He was polite, knowledgeable and provided excellent customer service. Thank you, Garry. More

Drew was excellent. Great customer service. Very friendly environment at the service center. I will be back for all my car services highly recommended. Thx environment at the service center. I will be back for all my car services highly recommended. Thx More

The staff does not seem to be pushy or forceful in representing Infiniti. They are friendly and accommodating and seem to be eager to serve in whatever capacity needed. representing Infiniti. They are friendly and accommodating and seem to be eager to serve in whatever capacity needed. More

Great service I have always had a positive experience at Passport Infiniti, when bring my car in for service or repairs, and will continue to do so as long as I own I have always had a positive experience at Passport Infiniti, when bring my car in for service or repairs, and will continue to do so as long as I own this vehicle. More

What a sorry Excuse for an Infiniti Dealership What a sorry excuse for a dealership. Took my QX in there twice. Both times they could not figure out what was wrong. They left the car with grease What a sorry excuse for a dealership. Took my QX in there twice. Both times they could not figure out what was wrong. They left the car with grease all over the interior from their filthy techs. MY SA lied and said there was no history, but when I challenged him as I bought the vehicle new, he retracted and stuttered on his own words. Contact the GM and the SM a couple times, but neither have the courtesy to return a call. Not only was the most pathetic dealership I have visited, I would NOT go back at all. If you cant even contact a customer back when they have issues, you should not be servicing anyone. More

Highly recommend this dealership! I purchased my first and second Infiniti here, and would highly recommend this dealership for anyone looking for a new or used Infiniti. The customer I purchased my first and second Infiniti here, and would highly recommend this dealership for anyone looking for a new or used Infiniti. The customer service is impeccable, everyone is very friendly and always willing to help you. I find the prices (especially with the warranty and the coupons) to be fair. Their loaner car perk is helpful since I need to be at work and I can't always wait for the service to be done. Both Ken Bond and Kevin Hall are GREAT. And my M37x is the nicest car, smooth ride, great pick up, and seats 5 people. Love my Infiniti and Passport Infiniti. More

Love My Car Love Passport Infiniti The sales and service team at this dealer are the very best. Jon Connor is the service department is great. They pay attention to every little problem The sales and service team at this dealer are the very best. Jon Connor is the service department is great. They pay attention to every little problem, and resolve them quickly. The first service could have taken up to two or so days, the team at Passport got the car ready in less than a day. KUDOS TO THE SALES AND SERVICE TEAM AT THIS DEALERSHIP !! THEY ARE THE BEST !! More