Passport Mazda

I had a pleasant experience purchasing a new vehicle from Passport Mazda with sales rep Jay and finance manager Karen. I spent about a month negotiating with various dealerships before I walked into any o Passport Mazda with sales rep Jay and finance manager Karen. I spent about a month negotiating with various dealerships before I walked into any of them. Passport was actually my second-choice dealership, as I'd walked out of another for bait & switching. Whereas that dealership wasted ten hours of my time, I was in and out of Passport in three. I'd been communicating with Jay for a few weeks before coming in, and he had always been straight to the point and never pressured me. We already had an offer sheet ready before I walked in, which saved a lot of time. Jay also helped set up the vehicle for a test drive and explained features of the vehicle after the purchase was finalized. Karen was transparent and answered my questions on the various documents I was signing. After being fleeced by another dealership earlier in the week, I was extra cautious with the whole buying process this time. Karen helpfully printed out all the documents so that I could read them thoroughly before signing. I hope the complimentary service in a few months' time goes as smoothly as the buying process did. More

No Pressure! I was online and I saw a certified preowned Mazda CX-5 2023. I was in love and I sent over my information. Rafael called me and next thing I know I was online and I saw a certified preowned Mazda CX-5 2023. I was in love and I sent over my information. Rafael called me and next thing I know I’m looking at a 2024 Mazda Cx-5 CE. I was so excited now I just had to wait and see what my rate was going to be. I called the dealership and spoke with Muhammad and was informed of the rate, at that point I knew I was going to buy a brand new car. From the moment I walked into the dealership I felt no pressure and everyone was actually nice. Kamau introduced himself to me and I was blown away by his professionalism. From there I was in the finance room with Richard so friendly signing my paperwork. Now here is the crazy part. My money was held up and I couldn’t pick the car up for 3 weeks. They held my car for me when they didn’t have to. When I pick her up 2 weeks ago it’s been a wrap. I’m still in shock that I have a brand new car, I’m so overjoyed that Passport Mazda Suitland was able to work with me and my credit. My husband is going next to get him a brand new Mazda!!! Thank you Rafael for making the first call and showing a Trim I really didn’t know about. More

Servicio al cliente es excelente Làstima no encontramos el carro que buscabamos Ofrecen muy buen financiamiento Y bajos intereses Son muy amables el carro que buscabamos Ofrecen muy buen financiamiento Y bajos intereses Son muy amables More

After reviewing several cars and trucks online, I ultimately chose the Mazda CX-30. The price was right, and the service was great. My sales representative Andre was a true professional. I am glad ultimately chose the Mazda CX-30. The price was right, and the service was great. My sales representative Andre was a true professional. I am glad I chose this vehicle. I love it. More

Passport Mazda tried to scam me. While inspecting one of their CPO Mazda CX-5s, I found a crack in the plastic hinge around one of the wheels of the car that their mechanic hadn't While inspecting one of their CPO Mazda CX-5s, I found a crack in the plastic hinge around one of the wheels of the car that their mechanic hadn't fixed. So I asked them if I could do a pre-purchase inspection with an independent mechanic (PPI), wanting to get more info before starting my negotiations. The salesman Mark responded that they had prior experiences of people stealing car parts while claiming to do a PPI, so they required that I sign a waiver to make me responsible for damages made to the car while at the mechanic's. I signed it. My mechanic told me that the car had been bumped into, causing a crack and scratches to the front corner of the car, but otherwise the engine looked good. When I went back to the dealership and started negotiations, I told Mark about the crack and asked him to get it fixed and lower the price. However, because I signed the waiver, Mark began claiming that I was the one who made the crack and that I have to pay for the damages. Luckily I dont trust dealerships and I took a picture with a time stamp before I left for the PPI, and it shut him up. Mark had the nerve to then act like fixing it would be a favor to me. Keep in mind this car is a CPO so they should have fixed it anyway. The takeaway: Passport Mazda has a legal scheme that lets them charge you for damages you find from a PPI. They're xxxxxxxx. Passport Mazda tried to scam me. While inspecting one of their CPO Mazda CX-5s, I found a crack in the plastic hinge around one of the wheels of the car that their mechanic hadn't fixed. So I asked them if I could do a pre-purchase inspection with an independent mechanic (PPI), wanting to get more info before starting my negotiations. The salesman Mark responded that they had prior experiences of people stealing car parts while claiming to do a PPI, so they required that I sign a waiver to make me responsible for damages made to the car while at the mechanic's. I signed it. My mechanic told me that the car had been bumped into, causing a crack and scratches to the front corner of the car, but otherwise the engine looked good. When I went back to the dealership and started negotiations, I told Mark about the crack and asked him to get it fixed and lower the price. However, because I signed the waiver, Mark began claiming that I was the one who made the crack and that I have to pay for the damages. Luckily I dont trust dealerships and I took a picture with a time stamp before I left for the PPI, and it shut him up. Mark had the nerve to then act like fixing it would be a favor to me. Keep in mind this car is a CPO so they should have fixed it anyway. The takeaway: Passport Mazda has a legal scheme that lets them charge you for damages you find from a PPI. They're xxxxxxxx. I ended up buying my Mazda from Heritage Toyota near Baltimore instead. Their car salesman Jeyson Villalta behaved like a normal, genuine human being. More

Sales and Finance were both professional and personable. We received a good trade value. Hoping the maintenance package is worth the money. We received a good trade value. Hoping the maintenance package is worth the money. More

I had an awesome sales experience. Tonya Mickey is a wonderful salesperson. She was honest, friendly, kind, and very transparent throughout the entire sales process. wonderful salesperson. She was honest, friendly, kind, and very transparent throughout the entire sales process. More