Pat Lobb Toyota of McKinney

Does not stand behind their own work The buying experience was great, the service department on the other hand is terrible. My TPMS sensors stopped working immediately after my 5k service The buying experience was great, the service department on the other hand is terrible. My TPMS sensors stopped working immediately after my 5k service. The 5k service itself was terrible, it took over 4 hours, with an appointment. On my way home from this terrible service trip my tpms sensors stopped working. I immediately reached out to the Service Director Toby Clark (tclark@toyotaofmckinney.com) to tell him what was going on. He said I would have to bring it in to be looked at. After spending 4 hours at the dealership with my wife I said I would bring it in for the 10k service. Now Toyota of McKinney does not want to back their work and is saying this isn't a warranty issue. Of course it isn't why would Toyota pay for something your dealership broke. I am now getting the run around and being told this is because I changed my tires over 4000 miles before my 5k service. The TPMS sensors worked the entire time. Stand by your peoples work. More

Deceiving Be careful when they offer you a "NEW" one but has 4K mileage on it, do your homework first. I thought I could get a decent price by driving an hou Be careful when they offer you a "NEW" one but has 4K mileage on it, do your homework first. I thought I could get a decent price by driving an hour and only to get nothing. They even threw my decent offer to trash. Second time got there only to know the truck already sold, wasting time. Go somewhere else, avoid this deceiving place. More

Great service department Molly Stiles is my Service Advisor and she does a great job from start to finish. Very knowledgeable and friendly. Would recommend them for any servic Molly Stiles is my Service Advisor and she does a great job from start to finish. Very knowledgeable and friendly. Would recommend them for any service needs. More

Horrible Sales Tactics This dealership is the definition of shady. Please do your research before coming all the way out here. I spoke to Rachael prior to making an appointm This dealership is the definition of shady. Please do your research before coming all the way out here. I spoke to Rachael prior to making an appointment. We negotiated a price and set a time to come in. Upon arriving, Rachael was not there and they assigned us a new salesman. After looking at the car that we spoke about. Abe brings us an invoice way over what I was quoted stating that the other vehicle was sold. They completely baited and switched us!!!! Then Abe had the nerve to say they didn’t do anything wrong. We drove all the way out there in good faith. More

Deceptive advertising practices I received a coupon via email for "synthetic major service maintenance" for 199.95. It included oil and filter change, air filter change, replace engi I received a coupon via email for "synthetic major service maintenance" for 199.95. It included oil and filter change, air filter change, replace engine coolant, inspect belts and hoses, complete brake inspection, inspect transmission fluid, lube chassis, road test “and more”. I called and spoke to Jon Parker and told him I wanted that special. He made the appointment. When I showed up for the appointment, he said that email was a "mistake", he'd seen other people come in with it, but he can't honor that price. Everything listed in the coupon would be over $500. I was told by James Wood "obviously we can't help you". Excuse me, I’m not asking for “help” I’m asking you to honor the coupon that YOU sent out. I live over an hour away. I would not have made the trip today if Jon Parker had been honest on the phone yesterday. He knew exactly what I was asking for and never once said the coupon I referred to would not be honored. He knew it was not correct because he'd seen other people come in with it, as he told me this morning. Therefore I can only assume this was done on purpose. They should have immediately sent an email stating the previous one with the coupon was in error. Not doing so, and not stating that when the appointment was made, is FRAUD. Fraud and terrible customer service. I have been bringing my car there for almost a year, and I put a lot of miles on it so I need service fairly often. But "obviously" I will never bring my car here again. More

An awful experience I bought a pre owned Lexus 350 ES with 18K miles on it from this dealership just over a week ago now. One week after purchasing the car the "check eng I bought a pre owned Lexus 350 ES with 18K miles on it from this dealership just over a week ago now. One week after purchasing the car the "check engine" light came on. The first thing I did was to reach out to my sales rep Rodney who sold me the car. His response to me was "you bought the car as is. There is nothing that we can do." I proceeded to take the vehicle to Park Place Lexus (great dealership that treats their customers well) where they informed me that they found a rats nest under the engine cover and that the repair would cost me $500 and was not covered under the warranty. After going back and forth with two others at Lobb's Toyota, including their General Manager, I was told again that they are in no way responsible for the car that I had just purchased from them and that they were UNWILLING to do anything to make the situation right (not even a few free oil changes to help offset the cost). Apparently, during their rigorous "inspection" that they do on all of their pre owned vehicles, they didn't come across the RATS NEST that was under the hood of my car. The vehicle that I traded in to them was also parked in my garage for several years and has never had an issue with rodent damage, my wife's car either. Lobb's Toyota claims that the damage must have come from my own home during the seven nights that I've had the car. IF I COULD GIVE THESE PEOPLE NEGATIVE STARS, I WOULD. DO NOT BUY A CAR FROM THESE xxxxxxxx. THEY CARE NOTHING ABOUT THEIR CUSTOMERS OR THEIR INTEGRITY. More