Pat Lobb Toyota of McKinney - Service Center

Dear Mr.Jurs, On saturday 9/5, I got my Toyota Highlander Hybrid 2018 for 30K service. Your advisor, Easy, suggested that it is the most important service and I needed to do a bunch of things. I told him tha Hybrid 2018 for 30K service. Your advisor, Easy, suggested that it is the most important service and I needed to do a bunch of things. I told him that I did not want tire rotation and balance because I would be changing tires soon. He removed that and gave me an invoice of $690. I asked him why it is so expensive. He said that they were taking care of lot of things and it was important for 30K service. I was dropped home by the shuttle and when I checked with another dealer, there was factory recommended service for $189. I called Easy immediately and asked him why he had not shared the factory recommended service, and he disagreed with me. He said that he had shared factory recommended service with me when I dropped the car. I told him that he was being dishonest. I spoke to his supervisor and he sided with Easy. I have been servicing this car for more than 2 years at your dealership(and I always enjoyed visiting the place and doing my office work in the lobby, while I wait for my car). But yesterday, I was terribly hurt and sad with the lack of transparency which is backed by dishonesty by one of your advisors (and his supervisor) in your department. My family and I will no longer be visiting your dealership. Easy and his supervisor seemed to fine when I said so. Anyways, Mr.Jurs, thanks much for all the good service your department in particular, and Pat Lobb in general provided in the past. Yesterday's behavior destroyed all the good will I had. If you have any questions and require more information, please feel free to call me on my phone and you have it in your records. Take care. PS:Mike and Tom who provided shuttle service were awesome. More

I came in for an oil change and was expecting my wait to I came in for an oil change and was expecting my wait to be at least an hour or two. 45 minutes later here comes the technician and I was expecting h I came in for an oil change and was expecting my wait to be at least an hour or two. 45 minutes later here comes the technician and I was expecting him to tell me "I needed this done and that done" but I was wrong. He said my car was ready went over what was done and told me my tires were getting worn ( which I knew) and I should probably think about replacing them in a month or two and that next month they would be having a sale on tires. I thanked him, paid my bill, received my complimentary car wash and I was on my way under an hour. Absolutely awesome! Thanks for the excellent service. More

If you need service on your car call and ask for Easy Newsome. He is responsive, knowledgeable, and most importantly friendly. He will help you get what you need done without any high pressure sales an Newsome. He is responsive, knowledgeable, and most importantly friendly. He will help you get what you need done without any high pressure sales and you will leave feeling appreciated. More

Wonderful service received....easy check-in and quick return of vehicle. Joel Casper was very efficient and took time to explain things to me. Will definitely be returning! return of vehicle. Joel Casper was very efficient and took time to explain things to me. Will definitely be returning! More

Just had a 30K service at Toyota of McKinney, everything went well, excellent service from service advisor Tammy Mitchell. Shuttle drivers were excellent as well. Safety protocols are in place and being obs went well, excellent service from service advisor Tammy Mitchell. Shuttle drivers were excellent as well. Safety protocols are in place and being observed. Very happy with the experience. More

I worked with JP he was very professional and got me in and out efficiently! Very satisfied with the service department and how friendly they all are. I will definitely be bringing my car back to JP for fu and out efficiently! Very satisfied with the service department and how friendly they all are. I will definitely be bringing my car back to JP for future service needs! 10/10 Recommend! More

I always take my car to Pat Lobb’s Toyota of McKinney. They took care of several serious issues it had and they got me back on the road quickly. My 20 year old Camry runs like its new. I want to thank my They took care of several serious issues it had and they got me back on the road quickly. My 20 year old Camry runs like its new. I want to thank my service advisor Molly Stiles who is knowledgeable and represents the dealership in a professional manner. More

Fantastic service department! Agrin was one of the employees that assisted me, he was professional and knowledgeable. Yet, my interactions with several other staff members were just as amazing! Than employees that assisted me, he was professional and knowledgeable. Yet, my interactions with several other staff members were just as amazing! Thank you! More

Very nice experience, work was done promptly, personal all very nice. Service department personal very negligible, told me exactly the price of the repair and the length of time. all very nice. Service department personal very negligible, told me exactly the price of the repair and the length of time. More

First oil change and I didn’t buy my truck there! Fast and friendly service, with a comfortable place to wait. Now I know where to buy next time! and friendly service, with a comfortable place to wait. Now I know where to buy next time! More