Pat Lobb Toyota of McKinney - Service Center

Dead Battery Tundra not start. Jump started. Justin Ryan/Service Mgr & Jeff Colefield/ Senior Master Tech at Pat Lobb Toyota worked me in..got new battery . Thanks Tundra not start. Jump started. Justin Ryan/Service Mgr & Jeff Colefield/ Senior Master Tech at Pat Lobb Toyota worked me in..got new battery . Thanks! More

Avoid this dealership I found a 2018 Toyota Camry on this company’s website that was listed at one price. I made it to the dealership and the car was listed at another pric I found a 2018 Toyota Camry on this company’s website that was listed at one price. I made it to the dealership and the car was listed at another price, higher price. The salesman was in total disbelief and stated he never known for the price to be so low on this particular vehicle. Fast forward, my husband and I were upside down on our current vehicle and was very well aware of that. We were willing to pay a higher monthly note because of this. We were even willing to put money down. This dealer didn’t want to honor the internet price of that car in which it was listed for and tried to pressure my husband and I into a much higher vehicle with a down payment of 4,500 down and a monthly note of 600, unheard of! Sad to say with a credit score pretty close to 800 we left the dealership and returned to Arkansas with no new vehicle. Since, we have visited another Toyota dealer and have been placed in a brand new 2018 Toyota Camry with zero dollars down and a reasonable monthly note. Don’t waste your time allowing this place run your credit or waste your time period! More

Amazing My service person, James, made me feel confident that I would get excellent service, checked on progress and updated. The waiting area and bathrooms w My service person, James, made me feel confident that I would get excellent service, checked on progress and updated. The waiting area and bathrooms were immaculate and everyone was pleasant. I highly recommend James. More

Maintenance on Tundra After interviewing the new Senior Service Advisor, Justin Ryan; I had him & Senior Certified Tech, Jeff Colefield service my Tundra. I have always us After interviewing the new Senior Service Advisor, Justin Ryan; I had him & Senior Certified Tech, Jeff Colefield service my Tundra. I have always used Jeff as my mechanic. Great Job! Andy S. More

Service Dept Thanks to Doug Ranzer, Asst Service Mgr & Jeff Colefield, Senior Master Tech for Servicing & taking great Care of my Tundra on 5-20-18. They have alw Thanks to Doug Ranzer, Asst Service Mgr & Jeff Colefield, Senior Master Tech for Servicing & taking great Care of my Tundra on 5-20-18. They have always been correct in their Diagnosis of my repair work needed. More

Service of Tundra On 4-23-18/ Monday I had my Tundra serviced at Pat Lobb Toyota in McKinney, Tx. Thanks to Senior Asst. Service Manager, Doug Ranzer and Senior Certifi On 4-23-18/ Monday I had my Tundra serviced at Pat Lobb Toyota in McKinney, Tx. Thanks to Senior Asst. Service Manager, Doug Ranzer and Senior Certified Master Tech, Jeff Colefield for keeping my Tundra in excellent running condition at a reasonable cost! They always do great work! More

Thank you once again. Thank you Robin and Toby!! It’s because of people like you I will never go anywhere else. This dealership is amazing,even when the news you hear is no Thank you Robin and Toby!! It’s because of people like you I will never go anywhere else. This dealership is amazing,even when the news you hear is not always so good. Because of your kindness and professionalism I still walked out with a smile on my face. This dealership is the best of the best!! Thanks again, Robin More

Another very satisified customer of Toyota of McKinney Whenever I service my Sienna, I always go to Toyota of McKinney, and I always looking for My Doug Ranzer. He has become my personal service advisor. Whenever I service my Sienna, I always go to Toyota of McKinney, and I always looking for My Doug Ranzer. He has become my personal service advisor. He is always care about customer, and very honest and trustworthy. Each time, his service is exceeding my expectation. More

Serious lack of service knowledge I typically have my 2016 Highlander serviced at Toyota of Plano and after my experience at Pat Lobb Toyota, I will only have service done there. My ca I typically have my 2016 Highlander serviced at Toyota of Plano and after my experience at Pat Lobb Toyota, I will only have service done there. My car battery died and I made an appointment to have it replaced at Pat Lobb Toyota. The battery died again in the service line and the employees made me feel like I was a huge inconvenience. I had an appointment for the battery replacement and for the front passenger side window which would not stay fully rolled up. My service advisor told me that they could replace the battery in my car that day but would have to leave the car for them to examine the window. As it turned out, due the weekend and holiday, they would have needed me to leave my car for 4-5 days. No one told me that as I scheduled my appointment. Further, they shared that no one could even look at the window that day and that it would cost $150 to have them "diagnose" the problem even though the car is under warranty. I told them that I thought the window was related to the battery as it occurred directly after the battery died and was boosted. They did not listen to me and said they spoke with a manager who agreed with them. I was furious and left. I made an appointment at Toyota of Plano. When I went, the service advisor there knew immediately that the window glitch was a result of the battery and it required a 10-second reboot (via the car radio) to fix. They rebooted the system and all was fixed IN TEN SECONDS. Pat Lobb Toyota has lost my business forever. More

Excellent Service Manager - Molly "Maria" Stiles Maria was so attentive to our maintenance issues. She kept us updated on progress of the work got us a loaner and made sure the car was returned clean Maria was so attentive to our maintenance issues. She kept us updated on progress of the work got us a loaner and made sure the car was returned clean. She has the perfect personality for dealing with people. More