Pat Lobb Toyota of McKinney - Service Center

Beware of Making on line Appointments "Lost" my appointment in the system. Told me I could walk in and maybe get fit in between other appointments. If I had all day to wait I wouldn't ha "Lost" my appointment in the system. Told me I could walk in and maybe get fit in between other appointments. If I had all day to wait I wouldn't have made an appointment in the first place. Disappointing. More

Service of my 2001 Avalon I have been going to Pat Lobb Toyota Dealership in McKinney, Tx since moving here in October 2013 for service of both my vehicles, a 2000 4 x 4 Tundra I have been going to Pat Lobb Toyota Dealership in McKinney, Tx since moving here in October 2013 for service of both my vehicles, a 2000 4 x 4 Tundra Extended Cab and 2001 XLS Avalon. I bought them new and maintain them in new mint condition. I interviewed with Assistant Service Manager, Doug Ranzer and Senior Technician, Jeff Colefield before selecting them as the personnel to handle and always work on my vehicles. Love and totally trust them in caring for my vehicles. I just had both CVR Boots and one engine mount repaired on my 2001 Avalon (first time ever needed these repairs) when I immediately noticed leaking fluid. My team, Doug Ranzer and Jeff Colefield corrected the problem swiftly and accurately keeping my car in pristine condition. Doug made sure as always that I got a reasonable discount for being a loyal and committed customer. I really appreciate ethical and honest people like this at a car dealership. I highly recommend Doug Ranzer and Jeff Colefield at Pat Lobb Toyota Service Department. Thanks guys for always taking care of my vehicles. Andy Solomon More

They will never work on my Truck again! To start of, I am not your average car owner. I am knowledgeable in vehicle maintenance and repair. I am a car enthusiast and also went to school for To start of, I am not your average car owner. I am knowledgeable in vehicle maintenance and repair. I am a car enthusiast and also went to school for auto mechanics. Now to get to my experience. I bought a 2017 Tacoma from this dealership on Aug. 11, 2016. I scheduled my first appointment with the service department for 10/5/16. When scheduling the appointment I requested along with my 5k service to have the Transmission fluid checked because of a minor slip when the car was cold and shifted from 3rd to 4th gear. The person placing my appointment said there was a TSB(Toyota Service Bulletin) for the transmission that they could perform. I know of the TSB and also knew that it did not include a fix for the issue my truck had. I informed the appointment taker of this and stated that I did NOT want the TSB performed as it did not relate to my issue. The person taking my appointment said ok and that it would be no problem to have the transmission fluid level checked while in for service. So far everything seemed to be going fine. When i show up 30 minutes early to my appointment to have the services I requested performed I explained the same things to the Service adviser(I do not know his name). The service adviser the also told me there's a TSB that could fix my transmission issue, I repeat to him that the TSB does not fix an issue with a slipping transmission and that i did not need or want the service performed. I also stated that it does not slip all the time but will most of the time if the car sits for 1-2 hours. The Adviser said the Technician would drive it to try and replicate the slip i was having. I told him that if needed i could drive the vehicle since i know the exact situation that the transmission slips. The Service adviser said OK we will not perform the TSB and will check your transmission fluid. He also said that i may be asked to drive the vehicle to recreate the slip if the Technician could not replicate the issue. I then go to the lobby to wait as long as necessary for my truck to be serviced. Now prior to my visit I had read the TSB multiple times that comes directly from Toyota Corporate and it clearly states that it will only correct 3 things. 1. Harsh shifts from 1st and 2nd. 2. Delayed engagement when shifting from Park or Reverse to Drive. 3. A delayed upshift when using cruise control. It continues to state that if the vehicle exhibits any of these symptoms to continue to step 2(Performing the TSB) If the vehicle does not exhibit these symptoms the Bulletin DOES NOT APPLY and to continue diagnosis using the applicable Repair Manual. My truck did not have any of those symptoms which is why i did not want or need the TSB performed. 4 hours later the Service Adviser called me(while i was sitting in the lobby) to inform me my truck was out of service and in the car wash line so it would be ready soon. He continued to inform me that the technician could not replicate the slip so they went ahead and performed the TSB(Which i specifically stated multiple times to not perform to my truck). The adviser then tells me they had no choice and that it was a mandatory service for EVERY truck that came in for service. I ask him why my fluid was not checked per my request and he then tells me the transmission was too hot to perform a transmission fluid check but the TSB should have fixed my transmission slip. At this point i know i am being lied to whether the adviser knew he was lying or not. While waiting another 30+ minutes for my car to come through the car wash i go to speak to the Service Manager(Toby Clark) now. I explain what has happened and how my request for the transmission fluid to be checked had been ignored along with the TSB being performed after i specifically said not to perform it and now i have wasted 4 1/2 hours for a service to be performed that was not done. The manager then tells me that they HAVE to perform the TSB before further trouble shooting and if i still have a transmission slip they will then perform a fluid check. I ask again why a service i requested to be performed was not done and he then states that the transmission would be too hot since i drove it to the dealer that morning. I ask him how it would not be cool enough after the truck has been in service for 4 1/2 hrs and he tells me that with this "Texas Heat" it wouldn't have cooled enough to perform the fluid check and i would have to leave it overnight. Once again I have been lied to because I know the TSB did not need to be performed and that the transmission had plenty of time to cool enough to have the fluid checked. He finally asks how he can remedy the situation but for me i could no longer think straight. I told him that at this point I didn't know what he could do and i needed to leave and cool off. I was so furious with being lied to by service people who had NO knowledge of the service that they performed to my vehicle, which i specifically told them not to do. I did not want to become a loud irate customer as that would have done no good but allow me to blow off some steam but i knew would get me no where. I can only assume at this point that this service department doesn't actually care abour fixing a problem with a new car they sold but would rather just perform the easiest services that they can bill Toyota Corporate for to boost there repair numbers. At this point I can no longer trust the service department. They have shown me they do not know what services they are performing and that they can not listen to what the customer has requested. I can no longer see myself trusting them with my vehicle. I will have to find a new service department to handle my needs as long as my truck remains under warranty. More

Need More Service Writers in the Service Dept Pulled into service bay with a 12:30 appointment. Was greeted upon arrival and was told I was assigned to Doug. Well, after 15 minutes of waiting, D Pulled into service bay with a 12:30 appointment. Was greeted upon arrival and was told I was assigned to Doug. Well, after 15 minutes of waiting, Doug never showed up. I decided to stand outside my car to see if I draw more attention. Lots of folks walking around and just myself and another customer waiting in the service entrance. I felt sorry for the other customer sitting there in his car but he either has a lot more patience than me or he's a repeat customer and knows it is normal to wait 15 minutes for a service writer to come see him. As we waited patiently, I observed all these different associates walking around, some just standing around, and not one greeted him nor asked him if he needed anything while he waited. I got fed up from waiting and removed the laminated card from my window and returned it. That's when a young lady "MOLLY" approached me to apologize for the wait and said they are looking for Doug. She is the only reason I'm giving this store 1 star. I've taken my car for service to Toyota of Plano before and they set my level of expectation. Since I am new to the area and Plano was a little too far, I thought I would give Patt Lobb's store s try. Hands down, will take my business to Toyota of Plano from now on. Worth the drive from Celina. Maybe the service guys at this store should take their cars to Toyota of Plano to experience the correct way to service a customer. Note To Service Writers: You guys had me in the door, but did nothing to keep me there! Bye Bye! More

Great Service Department with Honorable Ethics I am a transplant from North Carolina to McKinney, Tx (Wife and I of 46 years retired to be with Children/Grandchildren). I bought both of our Toyota I am a transplant from North Carolina to McKinney, Tx (Wife and I of 46 years retired to be with Children/Grandchildren). I bought both of our Toyota vehicles NEW - 2000 King Cab 4x4 Tundra and 2001 XLS Avalon. I have always serviced with a Toyota Dealership and very strict in overseeing what is done each time. I always interviewed the Service manager and Senior Master Tech at each dealership - always making sure they were the only ones handling/overseeing my vehicles. My vehicles today are like Brand NEW out the show room. I expect quality when any work is performed on my vehicles. I would trust traveling anywhere in the USA with both vehicles. After arriving in McKinney, Tx 10-16-2013 I Interviewed with Doug Ranzer, Assistant Service Manager and Jeff Colefield, Senior Master Tech at Pat Lobb Toyota after reading reviews of the dealership. These two have always kept my vehicles in the best running condition - both earning my total trust that they will do what is best for me and my vehicles. On my most recent initiated visit in July 2016 with my 2001 XLS Avalon after hearing an unusual noise from the dash, I discovered I needed a New Servo Booster for my A/C. The part had to be ordered from Houston, Tx distribution center. The part came in wrong 5 times; It showed the correct Part Number on the outside of the plastic packaging but actually had a different part inside of it. This was discovered each time my by mechanic, Jeff who advised Doug Ranzer accordingly, who then contacted me. Also Doug had Toby Clark, the Service Department Director get involved with trying to correct this issue with Houston's management. After it continued to occur Toby Clark investigated who was sending the wrong packaged part to Houston, Tx. After his investigation he was able to get the correct part sent directly to Pat Lobb Toyota. My mechanic, Jeff, confirmed they finally they had the right part and repaired my Avalon. I paid nothing ($0) for Parts or Labor due to my inconvenience in this ordeal, which was initiated by Toby Clark, the Service Department Director at Pat Lobb. This speaks volumes about Patt Lobb's HIGH ETHICs and the CARING of their customers. Pat Lobb dealership is by far the best car DEALERSHIP (Domestic or Foreign) I have ever been involved with including my good Toyota Dealership back in North Carolina. I am totally pleased with Pat Lobb dealership and in particular; Doug Ranzer, Assistant Service MGR, Jeff Colefield, Senior Master Tech, and Toby Clark, Service Department Director. This is saying a lot from a Retired Law Enforcement Detective from a major city in North Carolina who is use to scrutinizing everything. More

Lack of customer service / common decency. My previous visit to the service department seemed to go well (minus the long wait). The service advisor went over the status of my brakes and tires a My previous visit to the service department seemed to go well (minus the long wait). The service advisor went over the status of my brakes and tires and let me know what would be needed at the next service. However, what he failed to mention was that the Toyota Care program I was enrolled in would expire prior to that service being due and even if it did not, I was out of oil changes for that program. I only know this now because I made an appointment for an oil change and specifically mentioned in the comments that I did not have the budget to spend on anything not covered by the Toyota Care program. I took my vehicle in, waited in line 20 minutes past my scheduled appointment, and was then informed the oil change would not be covered. This information could have been relayed to me at any point after I made the appointment including when they called to confirm I would be there. It would have saved me time and hassle. Instead, I was left standing in the service center with an impatient advisor who wanted me to decide immediately if I was going to pay or leave. When I paused to think it over, he said he 'had other customers waiting and needed to go deal with them' and left. I don't think it would have been unreasonable for him to offer me a slight discount on the service, an apology for no one letting me know the program had expired, a moment of his time to talk through my options, or even the simple human decency of treating me like I was anything other than an inconvenience to him. When he came back, with another customer, I told him I was taking my vehicle elsewhere. He barely bothered to look up and definitely did not concern himself with apologizing for my wasted time. More

Great product and Great Service My 2005 Prius with 383,000 + miles says it all! Proof of an excellent car and quality service! I'm thinking this car might out live me. My 2005 Prius with 383,000 + miles says it all! Proof of an excellent car and quality service! I'm thinking this car might out live me. More

Pat Lobb Toyota and Doug Ranzer are awesome! I have owned Toyota vehicles for many years (since 1976), so I have been to many, many different dealerships. Some have been very good and some not s I have owned Toyota vehicles for many years (since 1976), so I have been to many, many different dealerships. Some have been very good and some not so much! However, this dealership has been outstanding each and every time that I have been there. So, far I have only been coming to this dealership for just over a year (just moved here last year...) and only using the service department, but I have been very pleased. When it comes time to get a new car, I would definitely use this dealership due soley to my experience with the service department. They are all awesome there, but Doug Ranzer has exceeded my expectations! From my first visit, I was so impressed. We have an extended warranty through Toyota, but our vehicle was purchased in Missouri when we lived there. Since the dealerships are in different regions, they couldn't just look up my warranty. However, that didn't phase Doug, he took care of it quickly and efficiently. Each time we go in now, I look for Doug, because I know that I will get excellent, efficient service each time! Thanks Pat Lobb Toyota and thank you Doug! More