Pat McGrath Chevyland

Poor customer service We got a newer salesman who was not familiar with vehicles he was selling. We wanted a vehicle to tow a travel trailer and he tried to put us in one t We got a newer salesman who was not familiar with vehicles he was selling. We wanted a vehicle to tow a travel trailer and he tried to put us in one that would not. After frustration was expressed, sales manager stepped in and found an appropriate vehicle we bought. Promises were made about detailing and full tank of fuel and trailer brake we could get for under $300. After lots of waiting and paperwork we were presented with 1 key, dirty vehicle, 1/2 tank of fuel and lots of excuses. Found that trailer brake would cost almost $400. Already made 3 visits and waits at dealership and now will be making a fourth to get another key and vehicle cleaned up and filled as it should have been in first place. VERY unpleasant process and our legitimate complaints have only brought excuses and half-hearted responses. More

service on my car everyone was really nice and helpful. Discovered the problem and got it fixed. It was nice that the shuttle gave me a ride home and picked me up. Reci everyone was really nice and helpful. Discovered the problem and got it fixed. It was nice that the shuttle gave me a ride home and picked me up. Recieved in the mail papers explaining the problem so I file everything. Thanks everyone for being so nice and helpful and for all the positive attitudes. You definitely have the right people working for you!!!!! More

review of procedures that might help the process. Keaton, your a great salesperson. We now have 2 satisfied owners of a new cars. Here is a couple procedure things that can really xxxx some people of Keaton, your a great salesperson. We now have 2 satisfied owners of a new cars. Here is a couple procedure things that can really xxxx some people off. #1. I know you are a busy dealership, but the process should not that 5 1/2 hours to complete. #2. You had another customer when we came in, you said 15 minutes, it was an hour and 15 minutes. Not good. I realize you had another customer, but is there anyway we could have talked with another sales person and you still get the full commission. #3. When in the final deal, you went to people in the room and came back with a monthly payment that all was in agreement with, we initialized that was acceptable. After waiting a LONG time, we went to see the loan person. Low and behold his monthly payment came to around $680, when what we agreed to and signed was $588. Something has to change there. I actually told him NO DEAL. Out of there wheelhouse. After some conversation the price came down to $605 or $610. That was acceptable. Of course, he has to get it approved by someone else to finish the deal. Why all of a sudden the price came down, I don't even remember. Probably some options for after sale needs. I believe what I said is true, if not I'm sorry. #4. This one really pissed me off. On Joby's car, with not credit got 3.99% for seven years. We both are totally happy with that. She made her first payment a while back and is all smiles. Got it set up with bi-weekly auto deduct from her account. GREAT. The second vehicle not so great. I realize there credit rating was not the best, in the 450 range, had to work hard to make it a 6 year loan, not seven years, but the 12.22% interest rate is out of this world. The one thing I didn"t pay attention to was the rate. My fault. I do realize that the loan was not the fault of your people. I have to vet somewhere and you all got it. After all is said and done, both vehicle owners are happy as xxxx, that's what counts. And Keaton Williams, I would still recommend they come see you and McGrath. Your a very good person and a great salesperson. All's well that ends well. I do think the procedures need to looked at. Thank you all very much. Gerald "Tink" Willey More

Experience and reactive. Went to the dealership with a plan. Their first pass offer was awful but came around on the second pass. I didn't think they were going to get to the Went to the dealership with a plan. Their first pass offer was awful but came around on the second pass. I didn't think they were going to get to the price point I had in my plan. They tried to change it again once they brought in the financial people, I did not appreciate that. Overall, good people and good service. More

Year -End Car Shopping Excellent Customer Sales and Service. Helped me find the right vehicle. Not too expensive and Great rebates and trade in value. The Finance Department Excellent Customer Sales and Service. Helped me find the right vehicle. Not too expensive and Great rebates and trade in value. The Finance Department should not blind side customers with extended warranty packages. It's confusing and a waste of time. The deal should be calculated right from the beginning without these additional optional costs. More

Readiness Before our appointment, our Salesman, John Travis, texted to find out what we were looking for in a vehicle. When we got to the dealership, the vehicl Before our appointment, our Salesman, John Travis, texted to find out what we were looking for in a vehicle. When we got to the dealership, the vehicle of our specifications was waiting for us. That helped speed up the process a great deal. Everyone was friendly and helpful. We got the vehicle we wanted and love it. More

Excellent service They were very good about getting things checked out and fixed and getting my vehicle back to me. Very knowledgeable, friendly and efficient. All of They were very good about getting things checked out and fixed and getting my vehicle back to me. Very knowledgeable, friendly and efficient. All of my experiences with them so far have been very good. More

Very friendly and knowledgable staff. Every single person that I dealt with friendly and polite. The finance team was able to work with me even when I thought it was impossible. Outstandin Every single person that I dealt with friendly and polite. The finance team was able to work with me even when I thought it was impossible. Outstanding service!!! More

Great customer service! They have great customer service. Very helpful with all of my questions. Financing went very smooth. Jordan was a big help. Andy helped with any re They have great customer service. Very helpful with all of my questions. Financing went very smooth. Jordan was a big help. Andy helped with any repairs that need done. Tim was an excellent salesman. More

Great Experience From the service department, to sales, financial and delivery the vehicle buying process was easy, low pressure and no hassle. I am not the type of pe From the service department, to sales, financial and delivery the vehicle buying process was easy, low pressure and no hassle. I am not the type of person to generally write reviews but Scott Kadera and the entire McGrath Team should be congratulated. I would recommend any one entertaining purchasing a vehicle to call Scott. Thank You! More