Pat McGrath Dodge Country

Horrible experience after the sale. Let me start off by saying this has nothing to do with our sales person Michael Rettig he was by far the best sales person we have ever dealt with. Or Let me start off by saying this has nothing to do with our sales person Michael Rettig he was by far the best sales person we have ever dealt with. Or the price of the truck we purchased. This has to do with the service we received after we purchased our brand new 2014 Dodge Ram SLT. The truck has the new 8 speed Hemi in it (I would not recommend anyone buy a truck with this in it). We had the truck for a week and the transmission started slipping and we noticed that the paint and clearcoat was horrible. We drove the truck down to McGrath for service (we live roughly 75 miles away) to have the transmission fixed the service department told us they would have a truck for us to use while it was in service (we need this for our business). When we arrived we learned that there was not a truck available and we would have to take a car from Enterprise car rental. Needless to say we did not know they would charge us $50 for that car, so that was a shock. We brought the truck home after the transmission was fixed and drove it for a couple weeks and the transmission started to leak again (the smell was horrible). So we drove the 75 miles back down there for them to fix it again and repaint the truck. We were told again that they would have a truck for us and of course they didn't. So they pulled a truck that was just traded in for us to drive. It was the most disgusting thing I have ever seen. Full of garbage, dog hair, filth and it smelled of smoke so bad we had to drive with the windows down on the highway home. The funny thing is they made us sign a document that said we would not smoke in the truck. What a joke. They have had our truck going on 3 weeks when we received a phone call from the service manager stating that the new transmission is on back-order until November 5th. Which is another 5 weeks away. They have had this truck longer than we have and out of the 2,000 miles on it 3/4 are from driving back and forth to the dealership. The service manager told us that they might trade us out of the truck because of the issues we have had with this truck. When we contacted the sales department about this they expected us to give them $3,000 to trade on a 2014 truck that was less money with less options. Or $6,000 for a truck that was the same price with different options. We refuse to give money for a trade. We spoke with the general sales manager John Vasquez (Pat McGrath's son-in-law about this and all he did was give us the run around. We also told them to give us the money they sold our truck that we traded for this one (they sold it the day after we traded it because it was a nice truck) and we would walk away from the new truck. Of course we did not get a response for that option either. We have to take the loaner truck back down to the dealership today and they claim they will have a truck for us. We will see. We also emailed Murphy McGrath who I assume is Pat McGrath's son and the General Manager of the dealership 3 days ago and he has not responded. Obviously he doesn't care about his customers or he would have responded. We referred someone down there and she leased a new Dodge Dart, believe me, we will never refer anyone else down there. A case has been opened with Chrysler about this so we will see what they have to say about this. With all this said we will never buy another vehicle from this dealership. We actually wish Michael Rettig was a salesman at dealership in our town because we go to him just not Pat McGrath Dodge. -Fed up Customer More

Excellent Service I recently purchased a 2005 Dodge SLT pickup from this dealer. The entire staff @ this dealer ship is the most professional staff that I've ever dealt I recently purchased a 2005 Dodge SLT pickup from this dealer. The entire staff @ this dealer ship is the most professional staff that I've ever dealt with. I've found my dealer ship to purchase my trucks. Their customer services is out standing!!!!. More

Great experience Recently leased a Dodge Dart from Gary Suby and his team. They were willing to work with me on the special circumstances I had. I would recommend work Recently leased a Dodge Dart from Gary Suby and his team. They were willing to work with me on the special circumstances I had. I would recommend working with Gary, I am very happy with my purchase. More

Great Experience I recently purchased a new Dodge Challenger and I could not be happier with the vehicle and the staff at McGrath.They accomadated me in every way.I wo I recently purchased a new Dodge Challenger and I could not be happier with the vehicle and the staff at McGrath.They accomadated me in every way.I would recommend my friends and family to Pat McGrath and also to my salesman,Mr.Austin Decamp More

Seamless Quality customer service I was greeted as soon as i arrived and was immediately asked how I could be helped. No was tried to talk me into a deal. Needs and options were clearl I was greeted as soon as i arrived and was immediately asked how I could be helped. No was tried to talk me into a deal. Needs and options were clearly defined. When I arrived 3 hrs early for my appt due to family issues another employee explained it was my salesman's day off and wasn't scheduled in for a few hours he offered to call Trevor. Trevor came within 15 minutes. I was more than appreciative. Communication between different departments was expedited. Buying a car is a formidable prospect for a 69 year old single woman. I pride myself in doing research regarding the vehicle qualities I desired and talking to others about who to trust. Special thanks to Trevor Shannahan my sales consultant and Stephen Och's as well as the finance manager who assisted with the purchase. It is clear your employees have great training and clear leadership directions. More

Dodge Ram I went to the dealership with one specific truck in mind. I had already shopped my local dealers and was getting the run around. They took into accoun I went to the dealership with one specific truck in mind. I had already shopped my local dealers and was getting the run around. They took into account what I wanted and also gave me some other options. I left the dealership with a new truck that crushed what the other dealers had to offer for a better price. I definitely will be back for my next vehicle. More

LOVE my Jeep!! Kirk was amazing to work with!! He was so patient and I never felt pressured. Every employee that I encountered was so incredibly welcoming that you r Kirk was amazing to work with!! He was so patient and I never felt pressured. Every employee that I encountered was so incredibly welcoming that you really felt like a part of the family!! My favorite part was having the purchase of exact vehicle that I wanted announced overhead followed by all the cheers and congratulations. They really put you at ease and make the entire car buying experience fun!! More

Very positive experience Mike Rettig did a awesome job finding the perfect vehicle for my son and I. He made me feel very confident about my purchase and I never felt any pres Mike Rettig did a awesome job finding the perfect vehicle for my son and I. He made me feel very confident about my purchase and I never felt any pressure to just buy .. I definitely will be back to see Mike at Pat Mcgrath when I need my next vehicle!! More

Dodge Durango purchased! We have purchased multiple vehicle from Gary we continue to come back to him! He does our deals to our liking and assists with making the vehicle gre We have purchased multiple vehicle from Gary we continue to come back to him! He does our deals to our liking and assists with making the vehicle great! More

Wonderful Experience Drove up from Chicago area to Cedar Rapids to buy a used 2012 Audi A5 Cabriolet. Much better deal than anything I found in the Chicagoland area. Every Drove up from Chicago area to Cedar Rapids to buy a used 2012 Audi A5 Cabriolet. Much better deal than anything I found in the Chicagoland area. Every employee was friendly and a pleasure to speak with and deal with. Ken did a great job and you can tell he truly loved his job. Finance manager was great, easy to work with, no hard sell on extras. All in all it was a great experience. More