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Pat Milliken Ford

Redford, MI

4.9
1,283 Reviews
Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation, which means you will always find a huge selection of new and pre-owned vehicles on our lot. But more importantly, we know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row! We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts.
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9600 Telegraph Rd

Redford, MI

48239

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Showing 1,283 reviews

September 25, 2024

This is the first dealership that I have made an appointment for service to be told by 2 employees that the appointment only puts me in line to have the car looked at and that might take 1 or 2 or 3 More

by John s
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Polczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Lyons
Sep 30, 2024 -

Pat Milliken Ford responded

John, we understand that your experience did not meet your expectations and we apologize for that. While our scheduling process is intended to allow a technician to look at a vehicle the day it comes in, occasionally factors arise that cause delays in this process. When that does happen we do our best to be transparent with the customer as to what is causing the delay and what the expected timeline will be. In your case it certainly sounds like this could have been communicated better. Please call our service manager, Wes Ellis at 313-387-7362 and we can discuss this further.

Sep 30, 2024 -

John s responded

I waited for a month for that appointment how many non appointments were squeezed in . You need to figure out a better way to manage your work so you can meet customer expectations.

September 20, 2024

I had a great experience at the four Car Lot Tim say made my day. I am so grateful for him. Where is can express if you looking for a car or truck make sure to get in contact with Ford dealership on telegrap More

by Martez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim shea
Sep 23, 2024 -

Pat Milliken Ford responded

Thanks for giving us the opportunity to earn your business and thanks for your kind words about your experience with Tim Shea!

September 18, 2024

I've purchased my last three leases from Pat Milliken Ford. Robb Roberts is a top tier automotive consultant. His knowledge and experience in cars and what the best fit for his customers is impressive. More

by Todd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robb Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Pat Milliken Ford responded

Thanks for your continued loyalty and trust in both Robb Roberts and Pat Milliken Ford! We appreciate your kind words and are glad to here you're enjoying your hybrid F-150! We look forward to working with you for many years to come.

September 18, 2024

A very clean and friendly atmosphere. The employees all appear to enjoy helping the customers. The dealership maintains a very extensive inventory of new and used vehicles. More

by rriddell9356
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Holiday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Pat Milliken Ford responded

Thank you for sharing your experience with Pat Milliken Ford!

September 18, 2024

I have been coming here since Brian Holiday moved locations and have had nothing less than exceptional service. Everyone from Brian and Mike to Daryl in the service department are so welcoming and ma More

by Alexa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Blannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Holiday
Sep 20, 2024 -

Pat Milliken Ford responded

Thanks so much Alexa! We appreciate your continued loyalty to Brian Holiday and are very grateful for your business. We look forward to working with you for many years to come!

September 13, 2024

Juliet was awesome. I was Informed through the Entire Process and it was so easy to Use my Ford Pass points More

by VRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliet Guertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Pat Milliken Ford responded

Thanks for sharing your experience with Juliet Guertin and Pat Milliken Ford!

September 13, 2024

My experience purchasing a new Explorer from Tim Shea was excellent. His knowledge of the Ford products and competitors is dialed in. Tim was able to complete much of the buy process pre-work with me electro More

by russellchick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Pat Milliken Ford responded

Thanks for sharing your excellent experience with Tim Shea! We appreciate your feedback and hope you enjoy your new Explorer!

September 10, 2024

I’ve bought my last 4 vehicles from Pat Milliken ford and Brian holiday. A+ service as always More

by ajs105
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Holiday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Pat Milliken Ford responded

Thank you for your loyalty and dedication to Brian Holiday and Pat Milliken Ford! We greatly appreciate your business and this kind review!

September 10, 2024

Pat Milliken Ford with their Finance Manager/Salesman Tim Shea worked with me for a few months to find a high quality used certified vehicle to purchase at the right price under their Bankruptcy program. I More

by anthony731
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Pat Milliken Ford responded

Thanks Anthony! We're glad Tim Shea was able to get you into a great car! We appreciate the opportunity to earn your business and look forward to working with you again in the future!

September 05, 2024

Inventory is well inspected and serviced they take pride in products employees very polite and helpful More

by Charveyringo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Blannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Pat Milliken Ford responded

Thanks for the kind words about our team and inventory!

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