Pat O'Brien Chevrolet South

I went to buy a used Silverado. There was evidence of bits of surface rust on the rocker panels. They said it was superficial and it wouldn't be much to go to a body shop and have t There was evidence of bits of surface rust on the rocker panels. They said it was superficial and it wouldn't be much to go to a body shop and have them grind and repaint. To their credit, they took $500 off the price to cover that job. I took it to multiple body shops and they found some more spots on the body where rust had penetrated through (frame is okay). This job to ensure that the truck won't rust from the bottom up is an additional estimated $3,500. I don't know whether they just didn't inspect the vehicle as thoroughly as they should have or if I was truely duped. Either way, I have had this truck 24 hours and I'm already $4K in the hole. Everyone seemed nice but I honestly don't know what to believe anymore with these folks. More

Dealership is now known as Serpentini Chevrolet of Medina. Had a wonderful experience with Tamaira, but left with a sour taste in my mouth with the Service Department. Asked about a Safety Inspect Medina. Had a wonderful experience with Tamaira, but left with a sour taste in my mouth with the Service Department. Asked about a Safety Inspection report or any notes on my new vehicle. Was told everything was fine and all service was up-to-date. Less than 10 miles from the dealership, console warnings about needing to service the Tire Pressure Monitoring System AND Service Rear Axle were being displayed. How hard would it have been to tell me this up front?!? More

I had a great experience working with Mike V. He was very reasonable and super helpful with my getting a new car! He was very reasonable and super helpful with my getting a new car! More

Buyer beward Psa: Buyer beware, My husband and I went to look at the possibility of getting a new car yesterday from Serpentini Chevrolet Medina formerly known as Psa: Buyer beware, My husband and I went to look at the possibility of getting a new car yesterday from Serpentini Chevrolet Medina formerly known as Pat O'Brien Medina. I am a nurse working in a local hospital and we were attracted to the "first responders discount" as advertised. Well we owned a new Chevy Equinox for about 14 hours, but after careful review of our contract last night, we realized that our sales guy added not only a hidden extended warranty but also a "three for one" extra charge. An extra $3,200 charge to our end bill.These items were presented to us as "no cost" because we had an extended wait time to see the finance department and because I am the daughter of a 20+ year GM employee. Please note we were very happy with the GM Equinox and hope in the future to find another. However, it was not worth it to us to be lied to and tricked into paying an extra $3,200 when were mislead. We decided to return our new vehicle in an effort to prevent that salesman from earning commission off of us. It's sad that even during this time someone is trying to pull a fast one over on a first responder let alone any customer. More

Purchase Everything went great. Great truck, great price, great people. Joe was a very friendly and very knowledgeable about my new truck. The purchase went Everything went great. Great truck, great price, great people. Joe was a very friendly and very knowledgeable about my new truck. The purchase went great. More

I had a pleasant experience purchasing my new Silverado truck. Mike Vincent was very helpful identifying which model would best suit my needs and budget. Mike had excellent product knowledge, and O'Brien C truck. Mike Vincent was very helpful identifying which model would best suit my needs and budget. Mike had excellent product knowledge, and O'Brien Chevrolet had the best prices. More

Very friendly staff, service was done in timely matter while I waited for my vehicle. It was a warranty repair which parts were ordered and replaced at no cost to me and hassle or questions asked. Pat O’B while I waited for my vehicle. It was a warranty repair which parts were ordered and replaced at no cost to me and hassle or questions asked. Pat O’Brien team are awesome, and thanks to Mike Townslee and More

Great This dealer and all of the staff and salespersons are like a bunch of friends. Service staff are very courteous. My salesman, Mike Vincent calls sever This dealer and all of the staff and salespersons are like a bunch of friends. Service staff are very courteous. My salesman, Mike Vincent calls several times a year to see if everything is still good and also calls on our birthdays. More

Patricia Slama has a customer first attitude this employee is the reason I continue to bring my vehicle back. Service area is clean and offers a nice selection of beverages while you wait. employee is the reason I continue to bring my vehicle back. Service area is clean and offers a nice selection of beverages while you wait. More

Cruze Service Pat O'Brien's service department gets an A+...they give the extra effort to make sure the customer feels at ease when coming in and leaving the servic Pat O'Brien's service department gets an A+...they give the extra effort to make sure the customer feels at ease when coming in and leaving the service center... More