Pat O'Brien Chevrolet South

Salesperson great porters dropped the ball and we waited hours and car not clean inside hours and car not clean inside More

Very friendly service team that helped me through a tough situation. I would recommend to a friend. situation. I would recommend to a friend. More

I truly cannot say enough good things about our car buying experience at Serpentini Chevrolet Medina! From start to finish, everything was smooth and honestly enjoyable—which I NEVER thought I would sa buying experience at Serpentini Chevrolet Medina! From start to finish, everything was smooth and honestly enjoyable—which I NEVER thought I would say with buying a new vehicle. Our salesman Jake Smiley went above and beyond to make sure we felt comfortable, informed, and never once felt pressured. He took the time to answer every question, worked with us on exactly what we wanted, and made sure we stayed within a budget that made sense for our family. You can tell he truly cares about his customers and takes pride in what he does. What stood out the most was the honesty throughout the entire process. Especially after being at previous dealerships where we felt lied to. There were no surprises, just genuine effort from Jake and Sales Manager Justin to help us get into the perfect vehicle at the right cost. We are so grateful for such a positive experience and absolutely love our new car! If you’re in the market, I highly recommend reaching out—you won’t be disappointed! More

Had a great buying experience with Erin! I was able to see the car I wanted from the Internet and allowed me to hold it for an entire week! I was able to see the car I wanted from the Internet and allowed me to hold it for an entire week! More

I went to buy a used Silverado. There was evidence of bits of surface rust on the rocker panels. They said it was superficial and it wouldn't be much to go to a body shop and have t There was evidence of bits of surface rust on the rocker panels. They said it was superficial and it wouldn't be much to go to a body shop and have them grind and repaint. To their credit, they took $500 off the price to cover that job. I took it to multiple body shops and they found some more spots on the body where rust had penetrated through (frame is okay). This job to ensure that the truck won't rust from the bottom up is an additional estimated $3,500. I don't know whether they just didn't inspect the vehicle as thoroughly as they should have or if I was truely duped. Either way, I have had this truck 24 hours and I'm already $4K in the hole. Everyone seemed nice but I honestly don't know what to believe anymore with these folks. More

Dealership is now known as Serpentini Chevrolet of Medina. Had a wonderful experience with Tamaira, but left with a sour taste in my mouth with the Service Department. Asked about a Safety Inspect Medina. Had a wonderful experience with Tamaira, but left with a sour taste in my mouth with the Service Department. Asked about a Safety Inspection report or any notes on my new vehicle. Was told everything was fine and all service was up-to-date. Less than 10 miles from the dealership, console warnings about needing to service the Tire Pressure Monitoring System AND Service Rear Axle were being displayed. How hard would it have been to tell me this up front?!? More

I had a great experience working with Mike V. He was very reasonable and super helpful with my getting a new car! He was very reasonable and super helpful with my getting a new car! More

Buyer beward Psa: Buyer beware, My husband and I went to look at the possibility of getting a new car yesterday from Serpentini Chevrolet Medina formerly known as Psa: Buyer beware, My husband and I went to look at the possibility of getting a new car yesterday from Serpentini Chevrolet Medina formerly known as Pat O'Brien Medina. I am a nurse working in a local hospital and we were attracted to the "first responders discount" as advertised. Well we owned a new Chevy Equinox for about 14 hours, but after careful review of our contract last night, we realized that our sales guy added not only a hidden extended warranty but also a "three for one" extra charge. An extra $3,200 charge to our end bill.These items were presented to us as "no cost" because we had an extended wait time to see the finance department and because I am the daughter of a 20+ year GM employee. Please note we were very happy with the GM Equinox and hope in the future to find another. However, it was not worth it to us to be lied to and tricked into paying an extra $3,200 when were mislead. We decided to return our new vehicle in an effort to prevent that salesman from earning commission off of us. It's sad that even during this time someone is trying to pull a fast one over on a first responder let alone any customer. More

Purchase Everything went great. Great truck, great price, great people. Joe was a very friendly and very knowledgeable about my new truck. The purchase went Everything went great. Great truck, great price, great people. Joe was a very friendly and very knowledgeable about my new truck. The purchase went great. More

I had a pleasant experience purchasing my new Silverado truck. Mike Vincent was very helpful identifying which model would best suit my needs and budget. Mike had excellent product knowledge, and O'Brien C truck. Mike Vincent was very helpful identifying which model would best suit my needs and budget. Mike had excellent product knowledge, and O'Brien Chevrolet had the best prices. More