Pat O'Brien Chevrolet West

Severely Overcharged Visiting North Olmsted 10/12/19 lost my power steering. Had my 2010 GMC Savana Van towed to Pat O’Brien Chevrolet Westlake for diagnosis and repair. B Visiting North Olmsted 10/12/19 lost my power steering. Had my 2010 GMC Savana Van towed to Pat O’Brien Chevrolet Westlake for diagnosis and repair. Being Saturday I knew nothing could be done until the following Monday. I informed the service advisor Phillip Ftitz that I was from out of town and if possible get me back on the rode as soon as possible. Led me to believe it wouldn’t be a problem and should be on the road Monday night or latest Tuesday morning. I agreed and authorized repair. Received a call from Mr. Fritz with an estimate of $3,500.00 for the repair. I knew this was high but really had no choice. Being from out of town it wasn’t like I could call around to get a better price and have my van towed to that place? My thought was adding up the cost of tow, motel, car rental, and extras would surely reduce or zero out any savings. So I verbally authorized repair. I received a call late Tuesday that said my vehicle would be ready by 5PM. When I returned home I visited several GM Dealerships in my area to review my invoice. I was shocked to hear what they had to say. They all told me they use Alldata estimate software when putting together estimates for repair work. Taking just labor cost, Alldata $708.60 worse case $1,101.00. Pat O’Brien $ 1,723.00. Internet pricing for parts any where between 20-40 percent less for OEM replacement parts. Don’t know markup on parts at this dealership but have to believe it’s high. After gathering this information I called Pat O’Brien service department and spoke with Chris the service manager. I asked him to review my invoice and check it for mistakes. I gave him the information I had and mentioned Alldata and he told me they don’t use that estimate program. He promised to get back with me But Never Did. It’s been five weeks now and still no response! I’ve since done a review on Google and sent in the customer satisfaction survey and let them know I was UNSATISFIED with my visit. To date, still no response. My only conclusion is that at Pat O’Brien is not committed to customer satisfaction. One last comment, when I Came to pickup my vehicle requested to speak with the mechanic and service advisor. It was odd they were both unavailable? I also requested to see replaced parts which were also unavailable? More

Service done well in good time I had a somewhat larger order involving tires, a recall and wiper blades(smallest part of course). The service was finished in an acceptable time and I had a somewhat larger order involving tires, a recall and wiper blades(smallest part of course). The service was finished in an acceptable time and the replacement wiper blades came with a complimentary RainX application (not sure if this is standard but it was appreciated). Overall I'm very happy with this service. More

I am always greeted warmly and receive fast, courteous service. I appreciate the consideration when an issue arises, and options are given. I know my car and I are in good hands! service. I appreciate the consideration when an issue arises, and options are given. I know my car and I are in good hands! More

Always great service and always great attention to detail by mechanic. - wouldn't take our cars any place else. Always available to talk through issues, too. and always great attention to detail by mechanic. - wouldn't take our cars any place else. Always available to talk through issues, too. More

Warranty work I am a long-time customer of Pat O'Brien and have bought several cars and had much service there. This case is one where I bought a new Chevy out of I am a long-time customer of Pat O'Brien and have bought several cars and had much service there. This case is one where I bought a new Chevy out of state and it needed warranty work. They did it with no resistance and get it done promptly. No complaints. More

Excellent service at this dealership. The people are great. Very friendly. I will go back again. The dealership is conveniently located just off the interstate. at this dealership. The people are great. Very friendly. I will go back again. The dealership is conveniently located just off the interstate. More

Pat O’Brien Chevy West I would like to say that I am very happy with this dealership! From sales to service they are number one in my book! Every time I walk into this dea I would like to say that I am very happy with this dealership! From sales to service they are number one in my book! Every time I walk into this dealership I am always greeted with a smile! I recently went in for an oil change and was assisted by someone right away! One service advisor that stands out is Brain! He always makes sure I am taken care of right away! From his friendly smile and talks about his dogs, he makes you feel like part of the family! I will always take my vehicles to them! More

Great experience I had a great experience with Colin. Everyone was very friendly and easy to work with. We were there most of the day but it was an easy process. I had a great experience with Colin. Everyone was very friendly and easy to work with. We were there most of the day but it was an easy process. More

It was the most stress free experience in car/truck buying. The staff at Pat O'Brien is very knowledgeable about their product and they do not try and sell you anything that you do not want. There is no pressur The staff at Pat O'Brien is very knowledgeable about their product and they do not try and sell you anything that you do not want. There is no pressure to sell. They tell you what you need to know so that you can make the right choice. As my wife said, "I didn't feel like I got screwed" after buying our car. More

Wonderful experience! I had a great experience with Jim Goodwin. The buying process was so easy and fast! Everyone was great to work with, nice and friendly! I had a great experience with Jim Goodwin. The buying process was so easy and fast! Everyone was great to work with, nice and friendly! More