Pat O'Brien Chevrolet West

The worst customer service I have ever received from any dealership. Salesman was very rude from the beginning. I had to learn they don’t negotiate. When I gave my final offer the salesman flipped his pen i dealership. Salesman was very rude from the beginning. I had to learn they don’t negotiate. When I gave my final offer the salesman flipped his pen in the air and said “we are done”. The sales manager was willing to listen but did nothing to make it right. Still waiting on a call from the General manager. All I wanted is the car of my dreams, and all they could see was $$$$$. If I treated my patients in my hospital that way, I would be on an unemployment line. Next time, if your are having a bad day, stay HOME. This company has sincerely lost my business. More

Racist experience and car was a lemon and now I'm fighting to get it fixed through the company and I have a warranty owned the car almost 40 days. fighting to get it fixed through the company and I have a warranty owned the car almost 40 days. More

The showroom was clean and inviting. Kevin P has excellent customer service. Will definitely recommend! excellent customer service. Will definitely recommend! More

Terrible experience with their sales lady, Gayle Goodwin. She was very rude and acted like we were bothering her in our request. Upon submitting our request for a vehicle from Michigan to the Ohio dealershi She was very rude and acted like we were bothering her in our request. Upon submitting our request for a vehicle from Michigan to the Ohio dealership, we completed a credit application working with somebody from their online sales team. We had 5 different people all contacting us about the same exact thing, none of them talking to each other. At one point they couldn’t find our application and then we got stuck with Gayle. Her lack of professionalism and customer service made us go in a different direction. Now more than ever customer service needs to be top notch. When you have a rude employee, it’s a poor reflection on your business. The dealership manager was very nice and embarrassed to hear about one of his sales people acting this way. Good job Gayle Goodwin, you lost your dealership 2 car sales! If I ran that dealership, you would be fired. If you decide to go hear, ask for anyone other than Gayle Goodwin! More

Worst Customer service - Very rude and very unhelpful- would never recommend. They even hung up on me. Westlake Serpentini is the worst dealership around rude would never recommend. They even hung up on me. Westlake Serpentini is the worst dealership around rude More

I purchased my Equinox in 2014 and have only had maintenance and repair done at the dealership! Why? Because I can always count on outstanding service, fair pricing and expert mechanics! I am brand maintenance and repair done at the dealership! Why? Because I can always count on outstanding service, fair pricing and expert mechanics! I am brand and dealership loyal because I am valued as a customer always! More

Great The showroom and service area where very sharp and clean. The waiting area had a tv , coffee but no donuts. They kept you inform about your car. The showroom and service area where very sharp and clean. The waiting area had a tv , coffee but no donuts. They kept you inform about your car. More

Personal Touch Joe Santora, at the service desk, goes out of his way to make you feel welcome. He explains services in easy to understand terms and outlines problem Joe Santora, at the service desk, goes out of his way to make you feel welcome. He explains services in easy to understand terms and outlines problems with great clarity. He makes visits to Pat O'Brien for car service which I would otherwise equate with a colonoscopy into a real pleasure. More

The facility was top notch, very clean and well staffed. My truck was serviced very quickly, I barely had time to finish my free coffee in the comfortable waiting room. Truck was returned toe washed and spa My truck was serviced very quickly, I barely had time to finish my free coffee in the comfortable waiting room. Truck was returned toe washed and sparkling. Excellent service. More